Claes Fornell
#57,983
Most Influential Person Now
American businessman
Why Is Claes Fornell Influential?
(Suggest an Edit or Addition)According to Wikipedia, Claes Fornell is an expert on customer satisfaction analytics and capital asset management. Background Born in Sweden in 1947, Claes Fornell received a Doctorate of Economics in 1976 from Lund University, Sweden. He is The Donald C. Cook Distinguished Professor Emeritus of Business Administration at the Stephen M. Ross School of Business, University of Michigan. Professor Fornell has also been on the faculty of Duke University, Northwestern University, the Stockholm School of Economics and INSEAD. In 2009, at the 100-year anniversary of the Stockholm School of Economics, Fornell was awarded an Honorary Doctorate of Economics. He also holds honorary professorships from Renmin University and Tianjin University .
Claes Fornell's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Evaluating structural equation models with unobservable variables and measurement error. (1981) (52788)
- Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981) (21174)
- Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981) (7398)
- Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics: (1981) (6043)
- A National Customer Satisfaction Barometer: The Swedish Experience: (1992) (5634)
- Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994) (5446)
- The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996) (4576)
- Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982) (2720)
- Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory: (1982) (1764)
- Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997) (1430)
- Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987) (1370)
- Customer Satisfaction and Shareholder Value (2004) (1309)
- A Framework for Comparing Customer Satisfaction across Individuals and Product Categories (1991) (940)
- Customer Satisfaction and Stock Prices: High Returns, Low Risk: (2006) (825)
- Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005) (802)
- A second generation of multivariate analysis (1982) (799)
- Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework (1995) (638)
- Sources of Market Pioneer Advantages in Consumer Goods Industries (1985) (624)
- Foundations of the American Customer Satisfaction Index (2000) (554)
- A Customer Satisfaction Research Prospectus (1994) (548)
- A National Customer Satisfaction Barometer: The Swedish Experience (1992) (507)
- A Second generation of multivariate analysis : classification of methods and implications for marketing research (1985) (428)
- A Model for Customer Complaint Management (1988) (368)
- Are market pioneers intrinsically stronger than later entrants (1992) (346)
- Issues in the Application of Covariance Structure Analysis: A Comment (1983) (331)
- A Comparative analysis of two structural equation models : LISREL and PLS applied to market data (1981) (262)
- The cooperative venture formation process: a latent variable structural modeling approach (1990) (245)
- The Effect of Customer Satisfaction on Consumer Spending Growth (2010) (235)
- Reexamining the Market Share–Customer Satisfaction Relationship (2013) (211)
- Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis (2006) (197)
- Assumptions of the Two-Step Approach to Latent Variable Modeling (1992) (178)
- The Vicious Circle of Consumer Complaints (1984) (172)
- Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans (1996) (161)
- Canonical Correlation Analysis As A Special Case Of A Structural Relations Model. (1981) (156)
- Patterns of Information Source usage among Durable Goods Buyers (1979) (151)
- The Relationship between Advertising and Product Quality over the Product Life Cycle: A Contingency Theory (1988) (149)
- Industrial Organization and Consumer Satisfaction-Dissatisfaction (1983) (128)
- The Quality of Economic Output: Empirical Generalizations About Its Distribution and Relationship to Market Share (1995) (126)
- Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible (2016) (122)
- The Nature and Methodological Implications of the Cognitive Representation of Products (1987) (101)
- An Exploratory Study of Assertiveness, Aggressiveness, and Consumer Complaining Behavior (1979) (95)
- The Customer Satisfaction Index as a Leading Indicator (2000) (82)
- Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction (2009) (80)
- Consumption Experience and Sales Promotion Expenditure (1985) (73)
- Differentiation as a Basis for Explaining Customer Satisfaction across Industries (1993) (70)
- A Second Generation of Multivariate Analysis: Methods, Volume I@@@A Second Generation of Multivariate Analysis: Measurement and Evaluation, Volume II@@@Multivariate Data Analysis: An Introduction (1984) (67)
- Quality and Productivity: Contradictory and Complementary (1996) (66)
- Direct regression, reverse regression, and covariance structure analysis (1991) (56)
- THE USE OF CANONICAL CORRELATION ANALYSIS IN ACCOUNTING RESEARCH (1980) (55)
- Customer Satisfaction and Stock Prices: High Returns, Low Risk (2006) (51)
- Economic Constraints on Consumer Complaining Behavior (1980) (49)
- RESTORING THE PRINCIPLE OF MINIMUM DIFFERENTIATION IN PRODUCT POSITIONING (1992) (46)
- The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference (2007) (46)
- Consumer input for marketing decisions: A study of corporate departments for consumer affairs (1976) (40)
- Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship (2020) (39)
- Assumptions of the Two-Step Approach (1992) (38)
- A Test of Two Consumer Response Scales in Advertising (1985) (36)
- Attribute abstraction, feature-dimensionality, and the scaling of product similarities (1992) (35)
- The statistical significance of portfolio returns (2009) (32)
- Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence (2016) (32)
- A Test of the Learning Hierarchy in High- and Low-Involvement Situations (1989) (31)
- Incorporating prior theory in covariance structure analysis: A bayesian approach (1989) (30)
- Does Offshoring Impact Customer Satisfaction? (2008) (28)
- Misapplications of Simulations in Structural Equation Models: Reply to Acito and Anderson (1984) (26)
- Economic consequences of providing quality and customer satisfaction (1993) (25)
- Increasing the Organizational Influence of Corporate Consumer Affairs Departments (1981) (22)
- External Single-Set Components Analysis Of Multiple Criterion/Multiple Predictor Variables. (1979) (20)
- An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction (2016) (18)
- Information Technology, Customer Satisfaction, and Profit: Theory and Evidence (2016) (17)
- Boost Stock Performance, Nation's Economy (2003) (17)
- A Model and Simple Iterative Algorithm For Redundancy Analysis. (1988) (16)
- Corporate consumer affairs departments — A communications perspective (1978) (13)
- Problem Analysis: a Consumer‐Based Methodology for the Discovery of New Product Ideas (1981) (13)
- EFFECT OF WEBSITE CHARACTERISTICS ON CONSUMER LOYALTY: A MULTILEVEL ANALYSIS (2003) (8)
- Conditions under which canonical correlation and redundancy maximization produce identical results (1989) (8)
- Problems in the Interpretation of Canonical Analysis: The Case of Power in Distributive Channels (1978) (8)
- Modeling Distance Structures in Consumer Research: Scale versus Order in Validity Assessment (1990) (7)
- Consistency Criteria and Unidimensionality: an Attempt At Clarification (1989) (6)
- How Does Customer Service Offshoring Impact Customer Satisfaction? (2020) (5)
- Direct regression, reverse regression, and covariance structure analysis (1991) (5)
- The Reign of the Customer (2020) (5)
- Book Review: Analysis of Messy Data, Volume I: Designed Experiments (1985) (3)
- Customer satisfaction and international business: A multidisciplinary review and avenues for research (2022) (3)
- The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction (2020) (3)
- Defining Customer Satisfaction: A Strategic Company Asset? (2020) (2)
- A New approach to nonlinear structural modeling by use of confirmatory multidimensional scaling (1982) (1)
- Satisfied Customers: An Asset Driving Financial Performance (2020) (1)
- Corporate consumer affairs departments — In whose interest? A reply to hansen and stauss, Wimmer, Bergström, and Renoux (1979) (1)
- Customer Loyalty: Hey, Stick Around for a While! (2020) (1)
- Organizational reaction to consumer voice (1981) (1)
- Customer Expectations: What Do Your Customers Demand? (2020) (0)
- Does Aggregate Buyer Satisfaction affect Household Consumption Growth (2018) (0)
- the ACSI (2022) (0)
- ACSI: Is Satisfaction Guaranteed? (2020) (0)
- The American Customer Satisfaction Index (ACSI): A sample dataset and description (2023) (0)
- A General model and simple algorithm for redundancy analysis (1985) (0)
- Companies that do better by their customers also do better in the stock market (2017) (0)
- Customer Complaints: Learning to Love Your Angry Customers (2020) (0)
- Perceived Value: Is It Really All About Price? (2020) (0)
- The Impact of role strain on the performance of sales people : a multidimensional relationship (1981) (0)
- Political Democracy--How Many Dimensions? (1983) (0)
- Perceived Quality: Does Performance Matter? (2020) (0)
- Do managers know what their customers think and why? (2016) (0)
- Effect of Website Characteristics on Consumer Behavior : A Multilevel Analysis (2017) (0)
- Your Future: Opportunities for Customer Centricity and Satisfaction (2020) (0)
- Thinking about products : a model of consumer cognitive representations (1988) (0)
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