Mohamed Zairi
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British academic, author
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Mohamed Zairibusiness Degrees
Business
#719
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#790
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Supply Chain Management
#8
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#8
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Management
#261
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#282
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Why Is Mohamed Zairi Influential?
(Suggest an Edit or Addition)According to Wikipedia, Mohamed Zairi is a British academic and researcher in the field of total quality management and excellence management. Over a period of 35 years, he has been influencing Quality Management Thinking. He is also recognized as a luminary in the Global Quality Horizon. In addition to TQM and Excellence Management, Zairi has immense expertise in areas such as Performance Measurement, Business Process Management, Change Management, Innovation Management, Governance, and Service Improvement.
Mohamed Zairi's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Enterprise resource planning: A taxonomy of critical factors (2003) (1101)
- Business process management: a boundaryless approach to modern competitiveness (1997) (545)
- BPR implementation process: an analysis of key success and failure factors (1999) (431)
- ERP software implementation: an integrative framework (2001) (322)
- Business process re‐engineering and process management (1995) (263)
- Business process reengineering: a survey of international experience (2001) (216)
- Managing customer dissatisfaction through effective complaints management systems (2000) (208)
- Measuring Performance for Business Results (1994) (206)
- Knowledge management critical success factors (2003) (194)
- Revisiting BPR: a holistic review of practice and development (2000) (194)
- Business process reengineering: critical success factors in higher education (2007) (192)
- Managing customer satisfaction: a best practice perspective (2000) (188)
- Extending the concept of supply chain:: The effective management of value chains (2004) (182)
- The impact of social responsibility on business performance (2002) (180)
- ERP implementation critical success factors-the role and impact of business process management (2000) (179)
- A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ part III (1997) (174)
- Measurement practice for knowledge management (1999) (163)
- Supply‐chain re‐engineering using enterprise resource planning (ERP) systems: an analysis of a SAP R/3 implementation case (2000) (161)
- Corporate governance as a critical element for driving excellence in corporate social responsibility (2007) (157)
- Benchmarking for Best Practice: Continuous Learning Through Sustainable Innovation (1996) (151)
- Excellence in service: an empirical study of the UAE banking sector (2007) (149)
- Benchmarking For Best Practice (1998) (149)
- Practical Benchmarking: The Complete Guide (1994) (143)
- Cultures for continuous improvement and learning (1999) (138)
- Effective process management through performance measurement (1995) (137)
- The effective application of SAP R/3: a proposed model of best practice (2000) (136)
- Does TQM Impact on Bottom‐line Results? (1994) (126)
- Total quality management and theory: An exploratory study of contribution (2001) (124)
- Managing for quality through knowledge management (1999) (115)
- Benchmarking: The Best Tool for Measuring Competitiveness (1994) (115)
- Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation (2006) (114)
- Quality function deployment (1995) (105)
- Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines (2009) (100)
- Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education: Part II (1998) (91)
- Benchmarking critical factors for TQM: part I: theory and foundations (1995) (86)
- Best practice transfer for future competitiveness: A study of best practices (2000) (85)
- Benchmarking maturity as we approach the millennium (1999) (83)
- The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 1 (2000) (80)
- Sustaining TQM: A Synthesis of Literature and Proposed Research Framework (2006) (79)
- Beyond TQM implementation: the new paradigm of TQM sustainability (2002) (77)
- Benchmarking critical factors for TQM (1995) (76)
- Enterprise Resource Planning (ERP) implementation: a useful road map (2006) (76)
- The art of benchmarking: Using customer feedback to establish a performance gap (1992) (73)
- Performance measurement: a critical analysis of the literature with respect to total quality management (2000) (72)
- The “QFD/FMEA interface” (1998) (71)
- Information and Business Process Equality: The Case of SAP R/3 Implementation (2000) (71)
- An empirical analysis of critical factors of TQM: A proposed tool for self‐assessment and benchmarking purposes (1998) (70)
- Future trends in benchmarking for competitive advantage: A global survey (2001) (68)
- An Empirical Study of the Impact of Knowledge Management on Organizational Performance (2002) (68)
- Employee empowerment – a UK survey of trends and best practices (2002) (65)
- Building benchmarking competence through knowledge management capability ‐ An empirical study of the Kuwaiti context (2001) (64)
- Internal transfer of best practice for performance excellence: a global survey (2000) (64)
- Innovation or innovativeness? Results of a benchmarking study (1994) (64)
- Social responsibility and impact on society (2000) (60)
- Sustaining and transferring excellence (2002) (59)
- A collaborative supply chain management framework: Part 1 - planning stage (2006) (57)
- Effective process management through performance measurement: part I – applications of total quality‐based performance measurement (1995) (57)
- Training Evaluation: An Empirical Study in Kuwait. (2002) (56)
- The TQM legacy – Gurus’ contributions and theoretical impact (2013) (56)
- Effective benchmarking : learning from the best (1996) (56)
- Best Practice: Process Innovation Management (1999) (54)
- An empirical study of key elements of total quality-based performance measurement systems: A case study approach in the service industry sector (2001) (54)
- The adoption of excellence models through cultural and social adaptations: An empirical study of critical success factors and a proposed model (2011) (53)
- Leadership in TQM Implementation (1994) (53)
- A proposed model of TQM implementation in the Palestinian context (2003) (53)
- Measuring Success in AMT Implementation Using Customer‐Supplier Interaction Criteria (1992) (51)
- Testing the criticality of HR-TQM factors in the Malaysian higher education context (2010) (50)
- Global benchmarking for internet and e‐commerce applications (2006) (50)
- Key enablers for the effective implementation of QFD: a critical analysis (2005) (49)
- A review of key publications on benchmarking part I (1995) (49)
- Performance measurement as an obstacle to TQM (1995) (49)
- Best practice QFD application: an internal/external benchmarking approach based on Ford Motors' experience (2005) (48)
- Best practice in the car after‐sales service: An empirical study of Ford, Toyota, Nissan and Fiat in Germany ‐ Part 1 (1996) (43)
- Managing excellence: leadership (1999) (42)
- Total quality education for superior performance (1995) (42)
- Creating a Fit Between BPR and IT Infrastructure: A Proposed Framework for Effective Implementation (2000) (42)
- The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 2 (2000) (41)
- E-supply chain operational and behavioural perspectives: an empirical study of Malaysian SMEs (2010) (40)
- SWOT analysis for Air China performance and its experience with quality (2006) (40)
- Competitive manufacturing: Combining total quality with advanced technology (1993) (38)
- Making Business-to-Business International Internet Marketing Effective: A Study of Critical Factors Using a Case-Study Approach (2006) (37)
- Customer satisfaction @ virtual organizations (2003) (34)
- The application of graphical techniques in evaluating benchmarking partners (2000) (34)
- Benchmarking: a process‐driven tool for quality improvement (1995) (33)
- Knowledge‐based capabilities and their impact on performance: a best practice management evaluation (2008) (33)
- Competitive benchmarking in the air cargo industry: Part III (1999) (33)
- A review of key publications on benchmarking: part II (1996) (33)
- In pursuit of performance-oriented civil service reforms (CSRs): a Kenyan perspective (2009) (32)
- The Role of Benchmarking in Best Practice Management and Knowledge Sharing (2005) (32)
- Effective process management through performance measurement: Part II – benchmarking total quality‐based performance measurementfor best practice (1995) (31)
- Pharmaceutical care management: a modern approach to providing seamless and integrated health care. (2001) (30)
- Developing a sustainable culture of innovation management: a prescriptive approach (2005) (30)
- Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector (1998) (30)
- TQM: What is Wrong with the Terminology (1994) (29)
- Measuring organizational effectiveness in the NHS: Management style and structure best practices (2001) (29)
- The role of supply‐chain management in world‐class manufacturing (2003) (27)
- Benchmarking best‐practice performance measurement within companies (1995) (26)
- Effective Management Of Benchmarking Projects (1998) (26)
- Best practice in supply chain management: the experience of the retail sector (1998) (26)
- Moving from continuous to discontinuous innovation in FMCG: a re‐engineering perspective (1995) (26)
- Marlow Industries Inc. (1994) (25)
- An exploratory study of the reasons for the collapse of contemporary companies and their link with the concept of quality (2008) (24)
- An Evaluation Framework for E-Learning Effectiveness in the Arab World (2010) (24)
- Managing excellence: policy and strategy (1999) (23)
- Supplier partnerships for effective advanced manufacturing technology implementation: a proposed model (1998) (22)
- The Evolution of ERP and Its Relationship with E-Business (2006) (22)
- Benchmarking at Shorts (1998) (21)
- ERP Implementation: An Integrative Methodology (2001) (20)
- From P Economy to K Economy: An empirical study on knowledge-based quality factors (2008) (20)
- Competition: what does it mean? (1996) (20)
- Managing User‐supplier Interactions: Management of R&D Activity (1992) (19)
- Managing waste and looking beyond: the IMI approach (1999) (19)
- A pragmatic approach to conducting a successful benchmarking expedition: Case of Dubai Holding Group (DHG) (2008) (19)
- Managing human resources in healthcare: learning from world class practices ‐ part II (1998) (19)
- Towards an integrated national quality award in Kenya (2008) (18)
- A collaborative supply chain management: Part 2 - the hybrid KB/gap analysis system for planning stage (2006) (18)
- TQM in Healthcare (1996) (18)
- People resistance in TQM implementation: a qualitative study on Malaysian universities (2008) (18)
- Making ISO 9000 work: the role of auditing (1994) (17)
- The learning organisation: results of a benchmarking study (1999) (17)
- The application of analytic hierarchy process in classification of material planning and control systems (2006) (17)
- The integration of benchmarking and BPR (1995) (17)
- Effective management of benchmarking projects : practical guidelines and examples of best practice (1998) (15)
- Total quality management in financial services: An empirical study of best practice (1996) (15)
- The Collagen-like Protein gp12 Is a Temperature-dependent Reversible Binder of SPP1 Viral Capsids* (2014) (15)
- The role of total quality management in enabling a primary health-care orientation (1997) (14)
- Holistic business process reengineering: an international empirical survey (2001) (13)
- Quality Function Deployment: A Modern Competitive Tool (1993) (13)
- People management: where is the evidence of best practice? Part III (1996) (13)
- Information Systems Evaluation (2000) (13)
- Re-engineering pharmaceutical care: towards a patient-focused care approach. (2000) (13)
- Building human resources capability in health care: a global analysis of best practice--Part III. (1998) (12)
- Innovation: A Performance Measurement Perspective (2006) (12)
- What’s in the basket? A survey on integrated management through BPR and TQM (1996) (12)
- Benchmarking at TNT Express (1998) (12)
- Competing through modern quality principles: a forward management approach (1998) (12)
- Benchmarking innovation for best practice (1995) (12)
- The role of quality in pharmaceutical care management (2001) (12)
- Strategic planning through quality policy deployment: a benchmarking approach (1995) (11)
- Best practice in the car after‐sales service (2013) (11)
- Management of Advanced Manufacturing Technology (1992) (11)
- The Role of Consultants in AMT Implementation (1992) (11)
- Benchmarking for brand innovation (1999) (11)
- Becoming World Class Through a Culture of Measurement (2010) (10)
- How to avoid pitfalls (1996) (9)
- Benchmarking supplier partnerships in the context of advanced manufacturing technology implementation (1996) (8)
- Total partnership for primary health care provision: a proposed model: Part I. (1997) (8)
- Origins of benchmarking and its meaning (1996) (8)
- Achieving a successful EIS: linking TQM and best practice (1998) (7)
- A Reward, Recognition, and Appraisal System for Future Competitiveness: A UK Survey of Best Practices (2010) (7)
- Federal Express Corporation (1994) (7)
- Building human resources capability in health care: a global analysis of best practice--Part I. (1998) (7)
- Measuring for competitiveness: the role of benchmarking (1994) (7)
- Hoshin planning: strategy of a different kind (2006) (6)
- eCommerce-enabled Supply Chain Management: A Proposed Model Based on Retailing Experience (2002) (6)
- An evaluation of TQM in primary care: in search of best practice. (1995) (6)
- Best Practice Quality Management in Pathology (1994) (6)
- Compiling and prioritizing strategies for electrical energy production from fossil fuel with support of benchmarking (2008) (6)
- Total partnership for primary health care provision: a proposed model--Part II. (1998) (5)
- Benchmarking for Best Practices in Employee Development (1994) (5)
- HRM Issues in Quality Initiatives for Malaysian Universities (2007) (5)
- Top‐down innovation for bottom‐up results (1995) (5)
- Critical Success Factors in CRM Implementation: Some Research Issues (2006) (5)
- Benchmarking: Towards being an accepted management tool or is it on its way out? (1997) (4)
- Types of benchmarking (1996) (4)
- Benchmarking — the strategic tool (1996) (4)
- Managing human resources in healthcare: learning from world class practices--Part I. (1998) (4)
- GENERIC FRAMEWORK FOR TQM IMPLEMENTATION WITHIN SAUDI CONTEXT: AN EMPIRICAL STUDY (2003) (4)
- Enhancement of the effectiveness of case studies as a research method through the selection of polar cases (2003) (4)
- Working Paper Series Understanding the Essentials of Total Quality Management : A Best Practice Approach – Part (2003) (4)
- Best practice organisational effectiveness in NHS Trusts. Allington NHS Trust case study. (1999) (4)
- Defining Organisational Knowledge : A Best Practice Perspective Research (2010) (3)
- Working Paper Series Understanding the Essentials of Total Quality Management : A Best Practice Approach – Part 2 (2003) (3)
- Critical factors for effective TQM implementation: a benchmarking approach (2010) (3)
- Competing in Manufacturing with AMT (1991) (3)
- Delivering effective health care through teamwork: the role of pharmaceutical care management. (1998) (3)
- TQM in financial services: an empirical study of best practice (1996) (3)
- Managing strategic business performance improvement: an integrative progressive approach (1999) (3)
- Trust performance. Self examination. (1997) (3)
- Shaping the future of government through excellence (2019) (3)
- Managing human resources in healthcare: learning from world class practices--Part II. (1998) (3)
- The translation of benchmarking to business results (1996) (3)
- Benchmarking online using the Internet (2000) (2)
- Congenital pseudarthrosis of the forearm treated with induced membrane technique: A case report (2020) (2)
- 5 – DEFINING TQM: TOOLS AND TECHNIQUES (1991) (2)
- Subacute osteomyelitis of the tibial diaphysis associated with Brodie's abscess: A rare case report of a four-year-old child (2021) (2)
- A review of key publications on benchmarking (1996) (2)
- Granite Rock Co. (1994) (2)
- Gaining Agility Through Supply Chain Management (2001) (2)
- Bring back BPR all is forgiven (2001) (2)
- Critical factors of information security implementation (2009) (2)
- 7 – TOTAL SAFETY SYSTEMS FOR TQM (1991) (1)
- The total quality movement: where did it start, what does it mean, and how does it affect business organizations? (1996) (1)
- E-Readiness in IT/IS Implementation: A Benchmarking Analysis Based on 100 Case Studies (2012) (1)
- Ritz—Carlton Hotel Co. (1994) (1)
- 1 – THE ENGINEER AND TQM: A POSITIVE LINK (1991) (1)
- Enhancing agility in manufacturing: The role of QFD (2001) (1)
- The Effectiveness of Performance Measurement Systems: An Empirical Study of Kodak's Customer Equipment Services (CES) Division. (2010) (1)
- Total supply chain for innovation (1999) (1)
- The link between benchmarking and performance measurement (1996) (1)
- SUSTAINABLE COMPETITIVENESS THROUGH QUALITY TRANSFORMATION: A LONGITUDINAL ANALYSIS OF QUALITY AWARD WINNERS AND A PROPOSED FRAMEWORK (2008) (1)
- East Meets West: A Critical Analysis on The Evolution, Growth and Transfer of QFD from Japan to The West (2003) (1)
- Kienböck’s disease in an 11-year-old girl: a case report (2019) (1)
- 8 – ESSENTIALS OF TQM: LEADERSHIP (1991) (1)
- D2D: A Quality Winner’s Approach to Benchmarking (1994) (1)
- Evaluation des performances d'une station de dessalement par osmose inverse (2002) (1)
- Bringing it all together: effective project management (1998) (1)
- Torticollis as a sign of spinal tuberculosis (2020) (1)
- Whats next in the field of quality (2008) (1)
- Shaping the future of government through excellence How the UAE Government has taken lead (2019) (1)
- Seamless innovation management: critical factors based on a benchmarking study of FMCG practices (2000) (0)
- 3 – DEFINING TQM: THE PHILOSOPHY (1991) (0)
- Benchmarking processes for best practice (2010) (0)
- Benchmarking — an all encompassing tool (1996) (0)
- Critical factors in benchmarking (1996) (0)
- Competing in a modern business environment: what does it mean? (1996) (0)
- Quality policy deployment: the key driver for performance measurement (1994) (0)
- Measuring for quality culture: the role of self-assessment tools (1994) (0)
- 10 – ESSENTIALS OF TQM: CONTINUOUS IMPROVEMENT (1991) (0)
- 4 – DEFINING TQM: THE SYSTEMS (1991) (0)
- The ethics of benchmarking: how to handle secrecy and sensitive issues (1998) (0)
- Traitement chirurgical des syndactylies de la main (2017) (0)
- Choosing partners for effective benchmarking (1996) (0)
- Knowledge and best practice management throughbenchmarking: A global survey (2004) (0)
- Rank Xerox Ltd (1994) (0)
- Are people really the major asset for modern competitiveness? (1998) (0)
- 6 – TOTAL PREVENTATIVE MAINTENANCE FOR TQM (1991) (0)
- BIOACTIVE COMPOUNDS AND ANTIOXIDANT ACTIVITY OF PERIPHERAL LAYERS OF SOFT WHEAT GROWN IN ALGERIA DURING SEED FILLING (2022) (0)
- Innovation: A PerformanceMeasurement Perspective (2012) (0)
- Enhancing The Customer-Supplier Relationship: Competencies Through The Use Of Selling Strategies (1992) (0)
- Implementing Risk Management (2019) (0)
- GP12 : a collagen-like protein that binds to the SPP1 capsid (2019) (0)
- Implementing effective performance measurement systems (1994) (0)
- Globe Metallurgical Inc. (1994) (0)
- Screening for malnutrition in an elderly population hospitalized at the University Hospital Center of Sidi-Bel-Abbès (West Algeria) (2021) (0)
- Growth of lactic ferments and sensory quality of a functional fermented milk based on pulp and seeds of Citrullus colocynthis (2019) (0)
- Infected primary hydatid cyst of the right lumbar paraspinal muscles: A rare case in a ten-year-old child (2021) (0)
- Building human resources capability in health care: a global analysis of best practice--Part II. (1998) (0)
- Measuring TQ performance in all functions (1994) (0)
- The quest for the “elusive” public goods excellence: Kenya’s experience with public service reforms (2008) (0)
- Benchmarking, benchmarking processes (1996) (0)
- Isolated tuberculosis of the navicular bone in a child. (2020) (0)
- Linking performance measurement to bottom line results: where is the evidence? (1994) (0)
- Texas Instruments: Defense Systems and Electronics Group (1994) (0)
- 2 – THE PIONEERS OF TQM (1991) (0)
- Structural scoliosis secondary to thoracic osteoid osteoma: a case report of delayed diagnosis (2022) (0)
- 11 – CONCLUDING REMARKS: IMPLEMENTATION, COSTING AND MEASUREMENT ISSUES (1991) (0)
- 9 – ESSENTIALS OF TQM: CUSTOMER-SUPPLIER CHAINS (1991) (0)
- Rank Xerox Corporation (1994) (0)
- An International Study of Benchmarking Spread and Maturity (2002) (0)
- Project management and modern tools of innovation (1999) (0)
- Assessing performance of a reverse osmosis desalinisation unit (2002) (0)
- Auditing innovation through effective performance measurement (1999) (0)
- CSR: A Fresh Perspective and An Integrated Proposed Model (2008) (0)
- Profile of the organizations who have promoted benchmarking (1996) (0)
- Cadillac Motor Company (1994) (0)
- The strategic management of quality: negative vs. positive quality (1994) (0)
- Data collection approaches (1996) (0)
- Best practice organisational effectiveness in NHS Trusts (1999) (0)
- The "Patient management problem" as a formative evaluation during the internship. (2021) (0)
- eLearning: A Cure to the Middle East’s Higher Education Problems (2009) (0)
- The strategic application of benchmarking for best practice: a prioritization tool (1998) (0)
- The value of benchmarking awards (1998) (0)
- Chapter 3 – Partner selection (1998) (0)
- Operational and Behavioural Dimensions of e-Supply Chains Among Malaysian's SMEs (2018) (0)
- The diversity of benchmarking: examples of best practice (1998) (0)
- Benchmarking in the future (1996) (0)
- The value of industrial visits (1998) (0)
- Benchmarking innovation management for best practice (2010) (0)
- Measuring for total customer satisfaction: the role of QFD (1994) (0)
- EFFECT OF DURUM WHEAT BRAN ON GLUCOSE AND LIPID METABOLISM IN DIABETIC RATS. (2020) (0)
- Rank Xerox: where the benchmarking story started (1998) (0)
- Performance improvement through performance appraisal (1994) (0)
- The meaning of performance measurement systems in a quality context (1994) (0)
- Best practice organizational effectiveness in NHS Trusts. Leeds Teaching Hospitals NHS Trust. Case study. (1999) (0)
- The process of benchmarking in practice (1998) (0)
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What Schools Are Affiliated With Mohamed Zairi?
Mohamed Zairi is affiliated with the following schools:
