Alicia Ann Grandey
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Psychology
Alicia Ann Grandey's Degrees
- PhD Industrial-Organizational Psychology Pennsylvania State University
- Masters Industrial-Organizational Psychology Pennsylvania State University
- Bachelors Psychology University of California, Berkeley
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Why Is Alicia Ann Grandey Influential?
(Suggest an Edit or Addition)Alicia Ann Grandey's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Emotion regulation in the workplace: a new way to conceptualize emotional labor. (2000) (2810)
- Emotional labor and burnout: Comparing two perspectives of "people work" (2002) (2000)
- WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY (2003) (1853)
- The Conservation Of Resources model applied to work–family conflict and strain. (1999) (1262)
- The relationship of organizational politics and support to work behaviors, attitudes, and stress (1997) (981)
- The customer is not always right: customer aggression and emotion regulation of service employees (2004) (872)
- Is “service with a smile” enough? Authenticity of positive displays during service encounters (2005) (753)
- Must "service with a smile" be stressful? The moderating role of personal control for American and French employees. (2005) (466)
- Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation. (2007) (463)
- A longitudinal and multi‐source test of the work–family conflict and job satisfaction relationship (2005) (432)
- Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms (2006) (430)
- Verbal abuse from outsiders versus insiders: comparing frequency, impact on emotional exhaustion, and the role of emotional labor. (2007) (429)
- Emotional Labor at a Crossroads: Where Do We Go from Here? (2015) (356)
- Free to be you and me: a climate of authenticity alleviates burnout from emotional labor. (2012) (337)
- Affective States and Traits in the Workplace: Diary and Survey Data from Young Workers (2002) (330)
- Work-Family Conflict and Work-Related Withdrawal Behaviors (2003) (298)
- Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses. (2011) (286)
- The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised (2017) (238)
- Customer incivility as a social stressor: the role of race and racial identity for service employees. (2009) (219)
- Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (2013) (203)
- Want a tip? Service performance as a function of emotion regulation and extraversion. (2011) (164)
- From bad to worse (2012) (151)
- Relationship Between Coping, Cognitive Dysfunction and Depression in Multiple Sclerosis (2002) (134)
- The Interplay of Gender and Affective Tone in Service Encounter Satisfaction (2003) (133)
- Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions (2012) (131)
- Emotional labor threatens decent work: A proposal to eradicate emotional display rules (2015) (126)
- Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer (2010) (126)
- Work-family supportiveness organizational perceptions: Important for the well-being of male blue-collar hourly workers? (2007) (114)
- Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship (2010) (112)
- Interactions with the public: Bridging job design and emotional labor perspectives (2010) (108)
- Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor? (2013) (105)
- Emotions at work: A review and research agenda (2008) (96)
- Emotional Labor: Regulating Emotions for a Wage (2019) (84)
- Doing justice to workplace emotion. (2000) (82)
- Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses (2013) (81)
- Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation (2015) (75)
- Rising to the challenge: Deep acting is more beneficial when tasks are appraised as challenging. (2015) (71)
- Who is supporting whom?: quality team effectiveness and perceived organizational support (2000) (71)
- Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit (2019) (70)
- Family friendly policies: Organizational justice perceptions of need-based allocations. (2001) (65)
- Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms. (2015) (60)
- Why and When do Stores With Satisfied Employees Have Satisfied Customers? (2011) (56)
- Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work (2013) (55)
- Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives (2020) (47)
- The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges? (2015) (46)
- Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions (2018) (39)
- The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility (2017) (38)
- Understanding the “Why” as Well as the “How”: Service Performance is a Function of Prosocial Motives and Emotional Labor (2014) (35)
- Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments (2019) (34)
- Working While Liberal/Conservative: A Review of Political Ideology in Organizations (2020) (28)
- DISPLAY RULES AND STRAIN IN SERVICE JOBS: WHAT’S FAIRNESS GOT TO DO WITH IT? (2004) (22)
- Expressions of anger in Israeli workplaces: The special place of customer interactions (2010) (20)
- Individual- and Organization-Level Work-to-Family Spillover Are Uniquely Associated with Hotel Managers' Work Exhaustion and Satisfaction (2016) (13)
- From cheery to "cheers"? Regulating emotions at work and alcohol consumption after work. (2020) (13)
- EMPLOYEE SATISFACTION, RESPONSIVENESS, AND CUSTOMER SATISFACTION: LINKAGES AND BOUNDARY CONDITIONS (2011) (12)
- If Politics Is a Game, Then What are the Rules?: Three Suggestions for Ethical Management (1998) (12)
- When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. service workers. (2019) (11)
- Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers (2018) (9)
- Emotion Regulation at Work and at Home (2016) (8)
- "A blessing and a curse": Work loss during coronavirus lockdown on short-term health changes via threat and recovery. (2021) (7)
- What We Don't Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics (2013) (6)
- A perfect storm: Customer sexual harassment as a joint function of financial dependence and emotional labor. (2021) (6)
- A dual signal model of pride displays in organizations (2018) (5)
- On the front lines: Stakeholder threat cues determine how identified employees cope with scandal. (2015) (4)
- Does sleep help or harm managers' perceived productivity? Trade-offs between affect and time as resources. (2020) (3)
- We Are…More Than Football: Three Stories of Identity Threat by Penn State Insiders (2013) (2)
- Emotional Labor (2020) (1)
- "Want a tip? Service performance as a function of emotion regulation and extraversion": Correction to Chi, Grandey, Diamond, and Krimmel (2011). (2012) (1)
- Wisdom from the crowd: Can recommender systems predict employee turnover and its destinations? (2022) (1)
- Investment in Emotional Labor: Daily Resource Spirals and Recovery (2021) (1)
- Response Focused Emotion Regulation Scale (2015) (0)
- The Pennsylvania State University The Graduate School College of the Liberal Arts ROLE CONGRUITY THEORY APPLIED TO A LONGITUDINAL STUDY OF ARMY OFFICERS A Thesis in Psychology by (2016) (0)
- Family Distress Scale (2012) (0)
- Book Review: Emotions at work: Theory, research and applications for management (2004) (0)
- The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility (2016) (0)
- Beyond Customer Service: Renewing Service Research in Management (2015) (0)
- The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges? (2013) (0)
- The Role of Discrete Emotions in Organizations: An Empirical Investigation of Work Outcomes (2017) (0)
- Emotional Labor Scale--Adapted (2014) (0)
- Psychological Inquiry: An International Journal for the Advancement of Psychological Theory (2015) (0)
- A call for preventing interpersonal stressors at work. (2022) (0)
- Emotional Display Rules Scale (2014) (0)
- Untold Stories of Women at Work (2022) (0)
- “Midlife crisis” on the road to successful workforce aging (2020) (0)
- The Pennsylvania State University (2017) (0)
- Mistreatment by Patients and Their Families Measure (2012) (0)
- Different Shades of Moral: Emotions and (Un)Ethical Behavior (2015) (0)
- Socialized Inauthenticity: Do Workgroup Norms Predict Who Will “Fake it” with Customers? (2012) (0)
- Workplace Social Courage Scale (2018) (0)
- The acceleration of emotional labor research:Navigating the past and steering toward the future (2023) (0)
- Marital Partner Discontent and Desire for Turnover Measure (2015) (0)
- Surface Acting Scale (2019) (0)
- Interpersonal Service Performance Scale (2017) (0)
- Does Political Diversity Predict Organizational Dissatisfaction? Salience of Presidential Elections (2021) (0)
- Antecedents and Consequences of Customers' Misbehavior: Opening The Black Box (2014) (0)
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What Schools Are Affiliated With Alicia Ann Grandey?
Alicia Ann Grandey is affiliated with the following schools:
