Anat Rafaeli | Academic Influence

Anat Rafaeli's AcademicInfluence.com Rankings

Anat Rafaeli

Psychology

#1405

World Rank

#1707

Historical Rank

Social Psychology

#386

World Rank

#401

Historical Rank

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Psychology

Anat Rafaeli's Degrees

PhD Organizational Behavior Tel Aviv University
Masters Social Psychology Tel Aviv University
Bachelors Psychology Tel Aviv University

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Why Is Anat Rafaeli Influential?

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According to Wikipedia, Anat Rafaeli is an Israeli researcher, scholar of Organisational Behavior, a Professor Emerita at the Technion and the Yigal Alon Chair of Industrial Engineering and Mmanagement. She served as the Deputy Senior Vice President of International Academic Relations of the Technion and was the Executive Director of Technion International . Rafaeli is a fellow of the Association for Psychological Science, a member of the Academy of Management, with extensive experience as an author and a former member of the editorial boards of The Academy of Management Journal and The Academy of Management Review

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Anat Rafaeli's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

Expression of Emotion as Part of the Work Role (1987) (1443)
Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores (1988) (612)
Organizational Dress as a Symbol of Multilayered Social Identities (1997) (503)
Organizational Routines as Sources of Connections and Understandings (2002) (485)
Emotion cycles: On the social influence of emotion in organizations (2008) (374)
When Cashiers Meet Customers: An Analysis of the Role of Supermarket Cashiers (1989) (332)
Busy stores and demanding customers: How do they affect the display of positive emotion? (1990) (326)
Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. (1991) (300)
Emotion as a Connection of Physical Artifacts and Organizations (2004) (292)
Tailored Meanings: On the Meaning and Impact of Organizational Dress (1993) (215)
When clerks meet customers: A test of variables related to emotional expressions on the job. (1989) (195)
Navigating By Attire: The Use Of Dress By Female Administrative Employees (1997) (187)
Store environment, emotions and approach behaviour: applying environmental aesthetics to retailing (2003) (177)
When customers exhibit verbal aggression, employees pay cognitive costs. (2012) (171)
Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues (2011) (170)
Individual emotion in work organizations (2001) (147)
Instrumentality, aesthetics and symbolism of physical artifacts as triggers of emotion (2004) (143)
The Effects of Queue Structure on Attitudes (2002) (141)
The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality (2008) (141)
The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions. (1995) (132)
Instrumentality, Aesthetics, and Symbolism of Office Design (2005) (129)
Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer (2010) (126)
Aesthetics and Professionalism of Virtual Servicescapes (2006) (117)
The Future of Frontline Research (2016) (113)
Numbers or apologies? Customer reactions to telephone waiting time fillers. (2007) (99)
Characteristics of Work Stations as Potential Occupational Stressors (1987) (96)
The Social Dimension of Service Interactions (2017) (77)
3. Symbols as a language of organizational relationships (2001) (74)
Artifacts and organizations : beyond mere symbolism (2012) (71)
Others' anger makes people work harder not smarter: the effect of observing anger and sarcasm on creative and analytic thinking. (2011) (68)
Employee attitudes toward working with computers (1986) (65)
Employment Ads (1998) (64)
Inferring personal qualities through handwriting analysis (1983) (61)
Taking the bite out of culture: The impact of task structure and task type on overcoming impediments to cross-cultural team performance (2013) (60)
QUALITY CIRCLES AND EMPLOYEE ATTITUDES (1985) (59)
The psychological structure of aggression across cultures (2013) (59)
Predicting sales success through handwriting analysis: An evaluation of the effects of training and handwriting sample content. (1983) (44)
Aesthetic Symbols as Emotional Cues (2000) (43)
A Social Resistance Perspective For Delinquent Behaviour Among Non-Dominant Minority Groups (2013) (41)
The effects of anger in the workplace: When, where, and why observing anger enhances or hinders performance (2009) (41)
Testing safety commitment in organizations through interpretations of safety artifacts. (2008) (39)
Recruiting through advertising or employee referrals: Costs, yields, and the effects of geographic focus (2005) (32)
Word processing technology and perceptions of control among clerical workers (1986) (31)
Classifying Emotions in Customer Support Dialogues in Social Media (2016) (30)
Sensemaking in Virtual Teams: The Impact of Emotions and Support Tools on Team Mental Models and Team Performance (2009) (29)
Sense‐making of employment: on whether and why people read employment advertising (2006) (29)
Logos and Initial Compliance: A Strong Case of Mindless Trust (2008) (28)
Emotions as Social Entities: Interpersonal Functions and Effects of Emotion in Organizations (2008) (24)
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features (2016) (23)
Digital Traces: New Data, Resources, and Tools for Psychological-Science Research (2019) (20)
Expressions of anger in Israeli workplaces: The special place of customer interactions (2010) (20)
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights (2018) (20)
When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation (2019) (19)
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers (2020) (18)
Helping to reduce fights before flights: How environmental stressors in organizations shape customer emotions and customer-employee interactions (2018) (17)
Projecting an Organizational Identity: Lessons from Employment Advertisements (2000) (14)
Artifacts and Organizations: Understanding Our "Object-ive" Reality (2013) (14)
The Effects of a Service Provider's Messy Appearance on Customer Reactions (2011) (14)
Governance Mechanisms in Global Development Environments (2011) (13)
How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers (2019) (13)
Unhappiness Intensifies the Avoidance of Frequent Losses While Happiness Overcomes It (2016) (10)
Pre-employment screening and applicants' attitudes toward an employment opportunity. (1999) (10)
Organizational Interactions : A Basic Skeleton with Spiritual Tissue (2004) (10)
When do service employees smile? Response‐dependent emotion regulation in emotional labor (2021) (9)
The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire (2020) (9)
Graphological Assessments for Personnel Selection: Concerns and Suggestions for Research (1988) (9)
Chapter 8 Emotion Management in Cross-Cultural Perspective: “Smile Training” in Japanese and North American Service Organizations (2007) (8)
Situational Antecedents of Customer Conflict and Aggression Toward Healthcare Professionals in the Hospital Setting (2011) (7)
Introduction: Artifacts and Organizations: More Than the Tip of the Cultural Iceberg (2013) (6)
Emotion in Organizations: Considerations for Family Firms (2013) (6)
A Patient-Centered Information System (myED) for Emergency Care Journeys: Design, Development, and Initial Adoption (2020) (6)
Discerning Organizational Boundaries Through Physical Artifacts (2003) (6)
Book Review: Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior (2004) (5)
Opportunities, Tools, and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data (2020) (5)
Three Dimensions of the Tip of the Iceberg: Designing the Work Environment (2011) (4)
Correction: How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers (2019) (4)
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations (2019) (3)
Proximity to or Progress toward Receiving a Telephone Service? An Experimental Investigation of Customer Reactions to Features of Telephone Auditory Messages (2008) (3)
May the Angry Man Win? A Cross-Cultural Comparison of the Relationship between Anger, Guilt, and Promotion Decisions (2004) (2)
Role of emotion in in work settings (2009) (2)
Understanding Aggression of Members of Israeli Cultural Sub Groups Through the Lens ofCultural Values of Honor and Dignity (2011) (2)
From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects (2013) (1)
Employee Reactions to Uncertainty: An Exploration of Individual, Role-Based, & Situational Factors (2019) (1)
Service Professionals and Managerial Control: Institutional, Employment, and Personal Segmentations (2020) (1)
Time clock requirements for hospital physicians. (2016) (1)
Big Data and Customer Emotion Dynamics: Automated Analyses in Chat Services (2018) (1)
Workspace Integration and Sustainability: Linking the Symbolic and Social Affordances of the Workspace to Employee Wellbeing (2021) (1)
Judgments of Behavior Measure (2013) (0)
1 TRANSFORMATIVE / HEALTH SERVICES / PUBLIC AND NON-PROFIT SERVICES 33 . CLOCKING HEALTHCARE PROFESSIONALS : INSTITUTIONAL , EMPLOYMENT , AND PERSONAL INFLUENCES (2014) (0)
CORRECTION (1992) (0)
Emotion in Text-Based Customer Service : Using Automatic Emotion Detection to Identify Trends and Relationships (2017) (0)
Reducing Abandonment and Improving Attitudes in Emergency Departments: Integrating Delay Announcements into Operational Transparency to Signal Service Quality (2022) (0)
Consequences of Emotional Displays: Customer Emotion, Distress at Work, Culture, and Trust (2017) (0)
Corrigendum: The psychological structure of aggression across cultures (2018) (0)
The Second Shift.@@@Staying the Course: The Emotional and Social Lives of Men Who Do Well at Work. (1991) (0)
Family firms as emotional organizations: Measuring Bounded Emotionality among nonfamily employees (2018) (0)
Special Issue - A New Business Model: The Emotional Dimension of Organizations (2013) (0)
Book Reviews: Stephen Fineman (ed.): Emotions in Organizations 1993, London: Sage. 230 pages (1996) (0)
Design, Development and Initial Adoption of myED: A Patient-Centered Information System for Emergency Care Journeys (Preprint) (2019) (0)
Employee Participation: Not Necessarily the More the Better. (1984) (0)
"When the medium massages perceptions: Personal (vs. public) displays of information reduce crowding perceptions and outsider mistreatment of frontline staff": Correction. (2022) (0)
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance (2023) (0)
Integrating emotional load into service operations (2022) (0)
Multi-Cultural, Multi-Method Analyses of Emotion Expression Interpretation in Organizational Life (2012) (0)
The Impact of Emotions and Support Tools on Team Mental Models and Team Performance (2009) (0)
Logos and Compliance : A Strong Case of Mindless Trust (2007) (0)
Quality circles as a form of employee participation and job design (1983) (0)
When the medium massages perceptions: Personal (vs. public) displays of information reduce crowding perceptions and outsider mistreatment of frontline staff. (2022) (0)
Navigating by attire: individuals' use of dress in organizations (1993) (0)
Integrating emotional load into service operations (2022) (0)
Running Head: EMOTIONAL COMPETENCE AND EMOTION WORK (2008) (0)

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