Christine Ennew

Q: What Schools Are Affiliated With Christine Ennew

Christine Ennew is affiliated with the following schools: University of Warwick, University of Nottingham, University of Cambridge

Christine Ennew's AcademicInfluence.com Rankings

Christine Ennew

Economics

#3747

World Rank

#4239

Historical Rank

economics Degrees

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Economics

Why Is Christine Ennew Influential?

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According to Wikipedia, Christine Thelma Ennew OBE is the Provost of the University of Warwick. Ennew's early academic career was as an agricultural economist at the University of Newcastle upon Tyne. She subsequently moved into marketing and became the professor of marketing at the University of Nottingham.

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Christine Ennew's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study (1999) (501)
Modelling consumer choice of distribution channels: an illustration from financial services (2002) (441)
The adoption of Internet financial services: a qualitative study (2001) (376)
Growing firms and the credit constraint (1996) (364)
The impact of perceived justice on consumers' emotional responses to service complaint experiences (2005) (343)
Importance‐Performance Analysis and the Measurement of Service Quality (1993) (341)
Venture capitalists and serial entrepreneurs (1997) (330)
Business‐to‐business relationship quality: An IMP interaction‐based conceptualization and measurement (2004) (306)
Trust, ethics and relationship satisfaction (1998) (287)
The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1 (1996) (279)
Applying the technology acceptance model to the online retailing of financial services (2006) (273)
Information Asymmetries and the Provision of Finance to Small Firms (1992) (252)
Managing word of mouth communication: empirical evidence from India (2000) (224)
The Relationship Between U.K. Banks and Their Small Business Customers (1997) (166)
Brand equity in higher education (2011) (165)
Good and bad customers: the benefits of participating in the banking relationship (1996) (145)
The relative efficiency of commodity futures markets (1999) (143)
Customer satisfaction and profitability: A reappraisal of the nature of the relationship (2002) (140)
Measuring trust in financial services: the Trust Index (2007) (140)
Trustworthiness and trust: influences and implications (2014) (138)
Measuring business-to-business professional service quality and its consequences (2005) (127)
From customer satisfaction to profitability (2000) (112)
Understanding competitive advantage in retail financial services (1997) (95)
Measuring Users’ Value Experience on a Travel Website (e-Value) (2015) (90)
The Antecedents of Service Expectations (2002) (85)
Consumer Perceptions of Financial Risk (2001) (85)
The impact of regulation and ownership structure on market orientation in the tourism industry in China. (2005) (84)
The Provision of Finance to Small Businesses: Does the Banking Relationship Constrain Performance (1995) (80)
Foreign Universities in China: a case study (2009) (79)
Relationship Quality: a literature review and research agenda (2008) (74)
New competition in financial services (1990) (73)
Trust in UK financial services: A longitudinal analysis (2011) (70)
Smaller Businesses and Relationship Banking: The Impact of Participative Behavior (1997) (62)
In the Death Zone: A study of limits in the 1996 Mount Everest disaster (2007) (58)
EFFICIENCY TESTS OF FUTURES MARKETS FOR UK AGRICULTURAL COMMODITIES (1997) (55)
An examination of the consequences of market orientation in China (2003) (54)
The Nature of the Banking Relationship: A Comparison of the Experiences of Male and Female Small Business Ownersi (1998) (54)
Organizational positioning in retail financial services (1995) (53)
Measuring the impact of customer satisfaction on profitability: A sectoral analysis (2001) (52)
Constraints on the Adoption of the Marketing Concept: The Case of the Former Soviet Union (1993) (50)
Developing a Market Orientation in a Transitional Economy: The Role of Government Regulation and Ownership Structure (2005) (50)
Two puzzles in the analysis of foreign exchange market efficiency (1998) (49)
Effects of discount framing in comparative price advertising (2012) (48)
Ethical issues in insurance marketing in the UK (1996) (47)
Futures Markets Efficiency: evidence from unevenly spaced contracts (1999) (47)
What We Believe Is Not Always What We Do: An Empirical Investigation into Ethically Questionable Behavior in Consumption (2010) (46)
The Zone of Tolerance : Insights and Influences (2000) (46)
Testing seasonality and efficiency in commodity futures markets (1999) (45)
A study of time limited price promotions (2007) (44)
Customer Evaluations of Tour Operators' Responses to Their Complaints (2004) (43)
Consumer Attitudes to Independent Financial Advice (1992) (40)
Adoption of Customer Relationship Management in the Service Sector and Its Impact on Performance (2013) (40)
Weapons of mass instruction? The rhetoric and reality of online learning (2006) (38)
An analysis of management buy-out failure (1996) (37)
Competition in internet retail markets: The impact of links on web site traffic (2005) (36)
Financing for small firms (2019) (35)
Can business ethics enhance corporate governance? Evidence from a survey of UK insurance executives (1996) (35)
Self-gift giving in China and the UK: Collectivist versus individualist orientations (2010) (34)
Self-gift giving: Understanding consumers and exploring brand messages (2011) (31)
Entrepreneurship and Innovation Among GP Fundholders (1998) (30)
Strategic Marketing in Financial Services: Retrospect and Prospect (1993) (30)
Service Failure and Service Recovery in Tourism: A Review (2014) (29)
Modelling and Mapping Agricultural Output Values Using Farm Specific Details and Environmental Databases (2008) (28)
Personal Financial Services: Marketing Strategy Determination (1989) (27)
Financial Services Marketing (2007) (27)
A Cross-Cultural Perspective on the Role of Branding in Financial Services: The Small Business Market (2003) (26)
The relationship between private businesses and their banks (2006) (25)
Customer Satisfaction and Customer Retention: An Examination of Small Businesses and Their Banks in the UK (2015) (23)
Retail Banks and Organisational Change: Evidence from the UK (1990) (23)
ENTREPRENEURIAL ATTITUDES OF PRIMARY HEALTH CARE PHYSICIANS IN THE UNITED KINGDOM (1999) (23)
Market research and the politics of new product development (1995) (22)
Matching the characteristics of a service to the preferences of customers (1991) (22)
FURTHER EVIDENCE ON EFFECTIVE TARIFFS AND EFFECTIVE PROTECTION IN THE UK (2009) (21)
Organisational Structures and the Boundaries of the Firm: Acquisition and Divestment in Financial Services (1992) (20)
Descriptive Evidence on the Role of Corporate Brands in Marketing Higher Education Services (2010) (20)
Trust in financial services: Retrospect and prospect (2015) (19)
DOES BUSINESS ENVIRONMENT MATTER TO THE DEVELOPMENT OF A MARKET ORIENTATION? (2008) (18)
Management buy-outs from receivership (1993) (18)
Is the dollar/ECU exchange rate a random walk? (1998) (18)
The globalization of higher education (2012) (17)
An Eye for an Eye: Investigating the Impact of Consumer Perception of Corporate Unfairness on Aberrant Consumer Behavior (2007) (17)
Price instability and commodity futures markets (1994) (16)
The Effects of Relationship Marketing on Share of Business: A Synthesis and Comparison of Models (2014) (16)
Accounts of self-gift giving: nature, context and emotions (2015) (16)
The Marketing Blueprint (1993) (15)
Long-Run Price Behaviour of Wheat and Maize: Trend Stationarity or Difference-Stationarity? (1997) (14)
The Differentiation of Bank Services to Small Firms (1989) (14)
Emotional Responses to Service Complaint Experiences : The Role of Perceived Justice (14)
The financial services marketing mix (1995) (14)
BUILDING SOCIETIES IN TRANSITION: STRATEGY IN A NEW MARKET ENVIRONMENT (1990) (14)
Role of attitudes in the decision to use futures markets: The case of the London potato futures market (1992) (14)
OBJECTIVE AND SUBJECTIVE INFLUENCES ON THE DECISION TO TRADE ON THE LONDON POTATO FUTURES MARKET (1992) (13)
Financial Advisers and Savings and Investment Products (1996) (13)
Small Business Entrepreneurs and Performance: Evidence from Management Buy-ins (1994) (13)
Is the Dollar/ECU Exchange A Random Walk? (1997) (12)
Power and control in distribution channels: The case of automobile distribution in turkey (1993) (12)
Restructuring and Failure in Buy‐outs and Buy‐ins (1994) (12)
Developing marketing strategy (1995) (11)
Just tryin' to keep the customer satisfied? Delivering service through direct and indirect channels (2003) (10)
Communicating value to enhance service visualization (2018) (10)
A comparative analysis of dimensions of COO and animosity on industrial buyers’ attitudes and intentions (2018) (9)
Cases in marketing financial services (1993) (9)
The Single European Market: Its Impact on Strategic Bank Marketing (1990) (9)
Regulating the Distribution of Savings and Investment Products: Retrospect and Prospect (1993) (9)
Halifax Building Society (1993) (8)
Testing for Efficiency in Commodity Futures Markets (1996) (8)
The Single Market: Finance for Small‐and Medium‐sized Enterprises (1990) (8)
Marketing and the church: Should god be sold or found? (1997) (7)
Entrepreneurial Activity in the Public Sector: Evidence from UK Primary Care (1998) (7)
Building an integrated conceptual model of competitive learning capability (2019) (7)
The Development of Bank Marketing in Eastern Europe: the Case of Slovakia (1996) (7)
The Effects of a Change in Customer Disposition on the Zone of Tolerance: A Longitudinal Study (2002) (7)
A model of import demand for grain in the Soviet Union (1987) (6)
Would you believe it? A detailed investigation of believability in comparative price advertising (2013) (6)
Assessing the Effects of Empowerment and Emotions on Job Satisfaction in Hotel Service Environments (2013) (6)
The Price of UK Commercial Credit Lines: A Research Note (2006) (6)
Around the World in 80 Ways: Routes to Internationalization in Higher Education (2012) (6)
The marketing of pharmaceuticals: standardization or customization? (1995) (5)
Agricultural co-operation in the UK: A historical review (1987) (4)
Chapter 14 – Customer relationship management strategies (2007) (4)
Developing market orientation in China: the impact of the regulation and ownership structure. (2002) (4)
Conceptualizing and validating resource recombination in context of higher educational institution competitiveness (2020) (4)
BRITISH POTATO STABILISATION POLICY IN A EUROPEAN CONTEXT (1988) (3)
An application of optimal control theory to agricultural policy analysis (1990) (3)
Communication and promotion (2017) (3)
Chapter 17 – Customer relationship management in practice (2007) (2)
Failure buy-outs and buy-out failure (1993) (2)
Customer acquisition and the marketing mix (2017) (1)
Ethical Aspects of the Marketing of Savings and Investment Products in the UK (1994) (1)
The implications of quotas and supply control policy in the British potato market (1989) (1)
Control, internal organization and divestment: experimentation and the boundaries of financial services’ firms (1992) (1)
Trust and trustworthiness in retail financial services: An analytical framework and empirical evidence (2014) (1)
Farming for farmers?: Richard W. Howarth Institute of Economic Affairs, London, 1985, 142 pp, £4.00 (1986) (1)
Chapter 5 – Product strategy (1995) (1)
Around the World in 80 Ways (2012) (1)
Satisfaction, value, trust and fairness in consumer relationships (2013) (1)
Erratum: Trust in UK financial services: A longitudinal analysis (2011) (1)
Chapter 15 – Service delivery and service quality (2007) (1)
Trust and trustworthiness in retail financial services (2014) (1)
Chapter 12 – Pricing (2007) (0)
Acknowledgements (2002) (0)
Import penetration of the potato market in Great Britain: a simulation model (1986) (0)
Marketing: culture, challenges and social responsibility (2013) (0)
Chapter 8 – Segmentation targeting and positioning (2007) (0)
Conceptualization of Ren orientation and its management and marketing implications (2014) (0)
Chapter 7 – Understanding the financial services consumer (2007) (0)
Marketing financial services : An overview (2017) (0)
Chapter 2 – The financial services marketplace: structures, products and participants (2007) (0)
Relationship participation: the case of banks and smaller businesses1 (1999) (0)
Chapter 4 – Analysing the marketing environment (2007) (0)
Product and consumer needs (2017) (0)
Chapter 5 – Strategic development and marketing planning (2007) (0)
THE SINGLE EUROPEAN ACT AND THE RELATIONSHIP BETWEEN SMALL FIRMS AND THEIR BANKS IN THE UK (1990) (0)
Services Marketing: customers and relationships: In memory of David A. Yorke (19 July 19389 April 2006) (2008) (0)
Trust in financial services: Retrospect and prospect (2015) (0)
Astract in the Extreme (1993) (0)
The financial services marketplace (2017) (0)
Chapter 9 – Customer acquisition strategies and the marketing mix (2007) (0)
The role, contribution and context of financial services (2017) (0)
Distribution channels: routes-to-market (2007) (0)
Understanding the fi nancial services consumer (2013) (0)
Marketing fi nancial services: an overview (2013) (0)
Internationalisation strategies for fi nancial services (2013) (0)
Trustworthiness in financial services relationships: a conceptual framework and scale development (2005) (0)
The Adoption of Internet Marketing Innovations in a Business-to- Business Context: A Conceptual Framework (2011) (0)
Environmental change in the UK building society sector (1993) (0)
Case 19 – Munich Reinsurance (1993) (0)
Venture capitalists, serial entrepreneurs and serial buy-outs (1999) (0)
Chapter 1 – The role, contribution and context of financial services (2007) (0)
Consumer convenience and distribution (2017) (0)
Chapter 3 – Introduction to financial services marketing (2007) (0)
Teaching notes for Cases in marketing financial services (1995) (0)
Chapter 11 – Promotion (2007) (0)
Geoff Reed, 1943–2018 (2019) (0)
Self-gift giving in China and the UK: Collectivist versus individualist orientations and Luping Sun (2013) (0)
Chapter 16 – Customer satisfaction, customer value and treating customers fairly (2007) (0)
Chapter 6 – Internationalization strategies for financial services (2007) (0)
Trade liberalization, domestic price instability and commodity futures markets: the case of potatoes. (1994) (0)
Customer-relationship management : Principles and practice (2013) (0)
Case 28 – TVG Bank (1993) (0)
Price and cost to the consumer (2017) (0)
The Service‐Profit Chain (2015) (0)
Acknowledgement of the Service Industries Journal Ad Hoc Reviewers for 2012 (2012) (0)
Chapter 10 – Product policies (2007) (0)
Understanding the financial services consumer (2017) (0)

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Other Resources About Christine Ennew

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What Schools Are Affiliated With Christine Ennew?

Christine Ennew is affiliated with the following schools: