David Earl Bowen
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David Earl Bowenbusiness Degrees
Business
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Management
#364
World Rank
#392
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David Earl Bowen's Degrees
- Bachelors Psychology Stanford University
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(Suggest an Edit or Addition)David Earl Bowen's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System (2004) (2782)
- MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994) (1760)
- Employee and customer perceptions of service in banks: Replication and extension. (1985) (1386)
- The empowerment of service workers: what, why, how, and when. (1992) (1375)
- Service Research Priorities in a Rapidly Changing Context (2015) (1157)
- The Management of Organizational Justice (2007) (978)
- Empowering Service Employees (1995) (862)
- The service organization: Human resources management is crucial (1993) (760)
- Winning the service game (1995) (688)
- Understanding Customer Delight and Outrage (1999) (563)
- A Framework for Analyzing Customer Service Orientations in Manufacturing (1989) (545)
- Managing customers as human resources in service organizations (1986) (537)
- Moving HR to a higher level: HR practices and organizational effectiveness. (2000) (530)
- Organization and Customer: Managing Design and Coordination of Services (1989) (466)
- Hiring for the organization, not the job (1991) (451)
- “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers (2017) (400)
- “Lean” service: in defense of a production‐line approach (1998) (397)
- HRM and service fairness: How being fair with employees spills over to customers (1999) (318)
- Transaction Cost Analysis of Service Organization-Customer Exchange (1986) (292)
- Succeeding through service innovation : a service perspective for education, research, business and government (2008) (292)
- Total quality-oriented human resources management (1992) (276)
- On the relationship between customer participation and satisfaction: two frameworks (1997) (270)
- Human issues in service design (2002) (266)
- Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength? (2016) (248)
- A Service Climate Synthesis and Future Research Agenda (2014) (232)
- Why service recovery fails: Tensions among customer, employee, and process perspectives (2009) (223)
- The Nature of Customer Relationships in Services (2002) (206)
- The changing role of employees in service theory and practice: An interdisciplinary view (2016) (186)
- Internal service recovery: developing a new construct (1999) (175)
- Toward a Theory of Comparative Management Research: An Idiographic Case Study of The Best International Human Resources Management Project (1995) (172)
- Substitutes for leadership: Effective alternatives to ineffective leadership (1990) (152)
- “Service logic”: achieving service system integration (1995) (152)
- Service Encounters as Rites of Integration: An Information Processing Model (1992) (112)
- The Role of Human Resource Management: An Exploratory Study of Cross‐Country Variance (2002) (101)
- Learning to be a paradox-savvy leader (2016) (98)
- Exploring the Role of “Global Mindset” in Leading Change in International Contexts (2009) (96)
- Billions of impoverished people deserve to be better served: A call to action for the service research community (2016) (90)
- Interdisciplinary study of service: Some progress, some prospects (1990) (81)
- Revisiting customer participation in service encounters: does culture matter? (2003) (78)
- Shaping Service Cultures Through Strategic Human Resource Management (2000) (75)
- Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing (1990) (71)
- Some Unintended Consequences of Intention to Quit (1982) (70)
- CRM: Profiting from understanding customer needs (2004) (69)
- Managing yourself: Making it overseas (2010) (67)
- The ‘Global Mindset’ of managers: What it is, why it matters, and how to develop it (2013) (60)
- How to prevent your customers from failing (2006) (57)
- The acceptability of 360 degree appraisals: A customer‐supplier relationship perspective (1998) (56)
- Market-focused HRM in service organizations: Satisfying internal and external customers (1996) (51)
- A service-dominant logic for management education: It's time (2008) (49)
- Moving from production to service in human resources management (1986) (45)
- The future of human resource management: March and Simon (1958) revisited (1997) (35)
- Elevating the human experience (HX) through service research collaborations: introducing ServCollab (2020) (31)
- On the relationship between objective increases in pay and employees' subjective reactions (1992) (31)
- Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries (2017) (29)
- The Role of Rites of Integration in Service Delivery (1991) (26)
- Perspectives on the Organizational Context of Frontlines: A Commentary (2018) (19)
- The curious case of interdisciplinary research deficiency: Cause or symptom of what truly ails us? (2017) (18)
- Modeling the Human Side of Service Delivery (2009) (15)
- A Search for Missing Links (2016) (14)
- Linking Human Resource Management and Customer Outcomes (2008) (12)
- Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support (1983) (9)
- SERVICE RECOVERY MANAGEMENT: CLOSING THE GAP BETWEEN BEST PRACTICES AND ACTUAL PRACTICES (2006) (8)
- Advances in services marketing and management : research and practice : a research annual (1992) (4)
- Service breakthroughs: Changing the rules of the game, by James L. Heskett, W. Earl sasser Jr., and Christopher W. L. Hart, New York: The Free Press, 1990 (1994) (1)
- Linking Various Perspectives on Service (2008) (1)
- CAGE IIIA Distributed Simulation Design Methodology (2014) (0)
- SERVICE QUALITY MANAGEMENT IN RURAL TOURISM SECTOR Rasa Rukuižienė Lithuanian University of Agriculture (2014) (0)
- Service customers' quality costs: Toward understanding the customer's value chain (1996) (0)
- Sweet Music (1992) (0)
- A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom (2022) (0)
- Beyond Customer Service: Renewing Service Research in Management (2015) (0)
- In defense of the production-line approach to service (1998) (0)
- A R T I C L E S The Management of Organizational Justice (2012) (0)
- Another Book of Lists. (1985) (0)
- A Human Experience (HX) Perspective on Emotional Labor and Service: Building a Service Climate on a Foundation of Authenticity and Justice (2021) (0)
- Events that affect both customers and employees in the nursing home sector (2015) (0)
- Phase I Archaeological Survey of the Hot Springs, Virginia, Proposed Wastewater Facilities Collector Sewer Line (1982) (0)
- Lessons for all when service scholarship and management practice come together (2020) (0)
- Advances in Services Marketing and Management, Volume 5 (1996) (0)
- Make Me Proud I Work Here: Towards a Conceptual Framework of Employee Pride for Service Firms (2014) (0)
- Agriculture in the Upper Shenandoah: An Outline from the 18th Century to the Present (2015) (0)
- Designing a Strategic Benefits Program (1989) (0)
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