Dhruv Grewal
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Researcher ORCID ID = 0000-0002-7046-6063
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Dhruv Grewalcomputer-science Degrees
Computer Science
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Computational Linguistics
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Computer Science
Dhruv Grewal's Degrees
- Masters Computer Science Stanford University
- Bachelors Computer Science University of California, Berkeley
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(Suggest an Edit or Addition)Dhruv Grewal's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations (1991) (4374)
- Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006) (2717)
- The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002) (2213)
- The impact of technology on the quality-value-loyalty chain: A research agenda (2000) (1838)
- The influence of store environment on quality inferences and store image (1994) (1548)
- Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations: (1991) (1503)
- The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions (1998) (1359)
- Understanding Service Convenience (2002) (1310)
- The Effects of Price - Comparison Advertising on Buyers'''' Perceptions of Acquisition Value, Transa (1998) (1269)
- Challenges and Opportunities in Multichannel Customer Management (2006) (992)
- Assessing the predictive validity of two methods of measuring self-image congruence (1997) (977)
- Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005) (925)
- Customer Experience Management in Retailing: Understanding the Buying Process (2009) (853)
- Customer Experience Management in Retailing: An Organizing Framework (2009) (848)
- Determinants of online channel use and overall satisfaction with a relational, multichannel service provider (2003) (800)
- A Comparative Longitudinal Analysis of Theoretical Perspectives of Interorganizational Relationship Performance (2007) (797)
- Consumer satisfaction and perceived quality: Complementary or divergent constructs? (1994) (789)
- The Moderating Effects of Message Framing and Source Credibility on the Price-perceived Risk Relationship (1994) (756)
- Retail Environment, Self-Congruity, and Retail Patronage: An Integrative Model and a Research Agenda (2000) (598)
- The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions (1998) (597)
- The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998) (586)
- The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores (2003) (585)
- The Future of Retailing (2017) (531)
- How artificial intelligence will change the future of marketing (2020) (516)
- Understanding social media effects across seller, retailer, and consumer interactions (2013) (500)
- Domo Arigato Mr. Roboto (2017) (478)
- Internet retailing: enablers, limiters and market consequences (2004) (444)
- The Effect of Multiple Extrinsic Cues on Quality Perceptions: A Matter of Consistency (2005) (442)
- Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness (2015) (414)
- SERVCON: development and validation of a multidimensional service convenience scale (2007) (390)
- Store Atmospherics: A Multisensory Perspective (2014) (372)
- Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses (2019) (365)
- Relationship Velocity: Toward a Theory of Relationship Dynamics (2013) (282)
- Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery? (2012) (267)
- The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges: (1998) (262)
- Innovations in Retail Pricing and Promotions (2011) (262)
- A Study of Information Search Behavior during the Categorization of New Products (1992) (258)
- Retailing research: Past, present, and future (2007) (248)
- The Effect of Compensation on Repurchase Intentions in Service Recovery (2008) (246)
- Consumer responses to service recovery strategies: The moderating role of online versus offline environment (2006) (243)
- The Internet and the price–value–loyalty chain (2003) (234)
- Serving customers and consumers effectively in the twenty-first century: A conceptual framework and overview (2000) (230)
- Communicating Price Information through Semantic Cues: The Moderating Effects of Situation and Discount Size (1996) (226)
- Mobile Advertising: A Framework and Research Agenda (2016) (219)
- The Value of Time Spent in Price-Comparison Shopping: Survey and Experimental Evidence (1992) (217)
- Retail Branding and Customer Loyalty: an overview (2004) (199)
- The effects of buyer identification and purchase timing on consumers’ perceptions of trust, price fairness, and repurchase intentions (2004) (196)
- Market Price Variation, Perceived Price Variation, and Consumers' Price Search Decisions for Durable Goods (1994) (193)
- Emerging trends in retail pricing practice: implications for research (2007) (189)
- Comparative versus Noncomparative Advertising: A Meta-Analysis (1997) (187)
- Fix It or Leave It? Customer Recovery from Self-service Technology Failures (2013) (180)
- Do retail store environmental factors affect consumers' price acceptability? An empirical examination (1994) (178)
- Comparative Price Advertising: An Integrative Review (1998) (176)
- Self-service technology effectiveness: the role of design features and individual traits (2007) (175)
- The future of in-store technology (2019) (172)
- Comparative Versus Noncomparative Advertis-ing: A Meta-Analysis (1997) (170)
- The future of technology and marketing: a multidisciplinary perspective (2019) (164)
- Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media (2017) (164)
- Detecting, Preventing, and Mitigating Online Firestorms in Brand Communities (2019) (162)
- Emerging Issues in Retailing Research (2009) (160)
- Impulse buying: a meta-analytic review (2019) (154)
- Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages (2019) (146)
- Assimilation of advertised reference prices: the moderating role of involvement (2003) (145)
- The Impact of Dynamic Presentation Format on Consumer Preferences for Hedonic Products and Services (2015) (144)
- Planning Merchandising Decisions to Account for Regional and Product Assortment Differences (1999) (135)
- Strategic Online and Offline Retail Pricing: A Review and Research Agenda (2010) (134)
- Six strategies for competing through service: An agenda for future research (2007) (127)
- Value Creation in Markets: A Critical Area of Focus for Business-to-Business Markets (2001) (124)
- Regulatory fit:a meta analytic synthesis (2014) (117)
- Are Men Seduced by Red? The Effect of Red Versus Black Prices on Price Perceptions. (2013) (115)
- An Empirical Investigation of the Impact of Gasoline Prices on Grocery Shopping Behavior (2011) (115)
- The Future of Frontline Research (2016) (113)
- Understanding Retail Experiences and Customer Journey Management (2020) (110)
- The influence of internet-retailing factors on price expectations (2003) (109)
- The concept of the "Big Middle" (2005) (108)
- In-Store Mobile Phone Use and Customer Shopping Behavior: Evidence from the Field (2018) (107)
- The personalization-privacy paradox: implications for new media (2016) (104)
- Role of Prior Affect and Sensory Cues on Consumers’ Affective and Cognitive Responses and Overall Perceptions of Quality (1998) (103)
- Understanding the Determinants of Retail Strategy: An Empirical Analysis ☆ (2008) (103)
- The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience (2020) (100)
- Developing a deeper understanding of post-purchase perceived risk and behavioral intentions in a service setting (2007) (97)
- The Effect of Salesforce Behavior on Customer Satisfaction: An Interactive Framework (2013) (94)
- Meta-analysis: integrating accumulated knowledge (2018) (93)
- The Evolution and Future of Retailing and Retailing Education (2018) (91)
- Understanding Retail Managers' Role in the Sales of Products and Services (2009) (91)
- Enhancing Customer Engagement Through Consciousness (2017) (89)
- Retail Value-Based Pricing Strategies: New Times, New Technologies, New Consumers (2012) (89)
- Do Digital Displays Enhance Sales? Role of Retail Format and Message Content (2016) (87)
- Consumer Evaluations of Sale Prices: Role of the Subtraction Principle (2013) (87)
- The effects of alternative price promotional methods on consumers’ product evaluations and purchase intentions (2001) (87)
- THE CUSTOMER SATISFACTION/LOGISTICS INTERFACE. (1995) (84)
- Humanizing Products with Handwritten Typefaces (2018) (82)
- Consumers’ Response to Commercials: When the Energy Level in the Commercial Conflicts with the Media Context (2015) (80)
- Anchoring effects of advertised reference price and sale price: The moderating role of saving presentation format (2006) (76)
- Development of a multidimensional measure of perceived product quality (1997) (76)
- Supply chain management in a networked economy (2000) (72)
- Franchise Partnership and International Expansion: A Conceptual Framework and Research Propositions (2011) (66)
- Comparative Price Advertising: Informative or Deceptive? (1992) (66)
- Ads promoting OTC medications: The effect of ad format and credibility on beliefs, attitudes, and purchase intentions (1997) (64)
- The Moderating Effect of Prior Experience in Consumers' Use of User-Image Based Versus Utilitarian Cues in Brand Attitude (1998) (62)
- How the Order of Sampled Experiential Products Affects Choice (2010) (62)
- The effects of price-comparison advertising on buyers' perceptions of acquisition value and transaction value : working paper (1996) (59)
- Soda versus Cereal and Sugar versus Fat: Drivers of Healthful Food Intake and the Impact of Diabetes Diagnosis (2013) (57)
- How artificial intelligence will affect the future of retailing (2021) (57)
- An Empirical Analysis of the Extreme Cherry Picking Behavior of Consumers in the Frequently Purchased Goods Market (2010) (57)
- Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings (2020) (56)
- Family Type, Family Authority Relations, and Adolescents Purchase Influence (1999) (55)
- Low price signal default: an empirical investigation of its consequences (2007) (54)
- Regret from Postpurchase Discovery of Lower Market Prices: Do Price Refunds Help? (2011) (53)
- Strategizing Retailing in the New Technology Era (2021) (53)
- Imperfect information: The persistence of price dispersion on the web (2006) (51)
- Can you trust a customer's expression? Insights into nonverbal communication in the retail context (2010) (48)
- Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review (2020) (47)
- Understanding the Role of Complaint Handling on Consumer Loyalty in Service Relationships (2008) (46)
- Reframing the Discount as a Comparison against the Sale Price: Does it Make the Discount More Attractive? (2018) (46)
- Shall I Tell You Now or Later? Assimilation and Contrast in the Evaluation of Experiential Products (2011) (46)
- Salesforce turnover: Those who left and those who stayed (1989) (45)
- Comparative Price Advertising: Believe It or Not (2002) (43)
- Optimal Returns Policy under Demand Uncertainty (2010) (43)
- Product quality expectations: Towards an understanding of their antecedents and consequences (1995) (43)
- Loyalty in e-Tailing (2004) (42)
- Engaging Students With Social Media (2015) (39)
- Linking Web‐based segmentation to pricing tactics (2002) (39)
- B2B channel partner programs: : Disentangling indebtedness from gratitude (2015) (38)
- Pricing and Public Policy: A Research Agenda and an Overview of the Special Issue (1999) (38)
- Roles of retailer tactics and customer-specific factors in shopper marketing: Substantive, methodological, and conceptual issues (2016) (37)
- Personal Selling in Retail Settings: How Does the Internet and Related Technologies Enable and Limit Successful Selling? (2002) (36)
- Comparison of consumer reactions to price-matching guarantees in internet and bricks-and-mortar retail environments (2007) (36)
- Consumer Affective Reactions to Product Problems When the Timing of Warranty Expiration Varies (1998) (35)
- Retailing in a connected world (2013) (34)
- Retail Success and Key Drivers (2010) (34)
- Retail Atmospherics and In-Store Nonverbal Cues: An Introduction (2014) (34)
- Improving the effect of guarantees: : the role of a retailer's reputation (2014) (32)
- Does Travel Time to Stores Matter? The Role of Merchandise Availability (2012) (32)
- Disfluent vs. fluent price offers: paradoxical role of processing disfluency (2016) (31)
- The moderating role of the price frame on the effects of price range and the number of Competitors on consumers’ search intentions (2006) (31)
- Does the presence of a mannequin head change shopping behavior (2016) (30)
- The Club Store Effect: Impact of Shopping in Warehouse Club Stores on Consumers' Packaged Food Purchases (2018) (29)
- Maximizing Profits for a Multi-Category Catalog Retailer (2013) (29)
- Consumers' Interpretations of the Semantic Phrases Found in Reference Price Advertisements (2004) (28)
- Building Store Loyalty Through Service Strategies (2008) (27)
- Evaluation of subsidiary marketing performance: combining process and outcome performance metrics (2007) (27)
- Artificial intelligence: The light and the darkness (2021) (27)
- Does the Frame of a Comparative Ad Moderate the Effectiveness of Extrinsic Information Cues (2006) (27)
- International Industrial Buyer Behavior. An Exploration and a Proposed Model (1988) (27)
- Amount off versus percentage off—when does it matter? (2016) (27)
- The future of digital communication research: Considering dynamics and multimodality (2021) (26)
- Les facteurs qui influencent l'efficacité du marketing relationnel: Une méta-analyse (2007) (26)
- The emotional review–reward effect: how do reviews increase impulsivity? (2018) (25)
- The negative effect of policy restrictions on consumers’ post-purchase reactions to price-matching guarantees (2007) (25)
- Insights from In-Store Marketing Experiments (2014) (24)
- Expressing and defining self and relationships through everyday shopping experiences (2016) (24)
- Consumer willingness to claim a price-matching refund: A look into the process (2006) (24)
- Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies (2020) (24)
- The Contingent Effects of Semantic Price Cues (2014) (24)
- You don't always get what you want, and you don't always want what you get: An examination of control-desire for control congruence in transactional relationships. (2015) (23)
- Temporal Reframing of Prices: When Is It Beneficial? (2011) (21)
- Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality (2020) (21)
- Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations (2019) (21)
- Understanding the long-term implications of retailer returns in business-to-business relationships (2018) (20)
- Name-Letters and Birthday-Numbers: Implicit Egotism Effects in Pricing (2014) (20)
- The Moderating Effect of the Service Context on the Relationship Between Price and Post-Consumption Perceptions of Service Quality (2000) (19)
- Can attempts to delight customers with surprise gains boomerang? A test using low-price guarantees (2019) (19)
- Retailing in Today’s World: Multiple Channels and Other Strategic Decisions Affecting Firm Performance (2017) (18)
- Perceptual and Objective Performance Measures: An Empirical Analysis of the Difference and its Impact (2003) (18)
- Publishing perspectives from the editors (2007) (18)
- An Examination of Moderators of the Effects of Customers' Evaluation of Employee Courtesy on Attitude Toward the Service Firm1 (2004) (16)
- Store Manager–Store Performance Relationship: A Research Note (2019) (16)
- Celebrity endorsements in emerging markets: Align endorsers with brands or with consumers? (2019) (14)
- Digital marketing communication in global marketplaces: A review of extant research, future directions, and potential approaches (2021) (14)
- A Model of the Influence of Marketing Objectives on Pricing Strategies in International Countertrade (1997) (14)
- Engaging Customers: The Wheel of Social Media Engagement (2016) (13)
- Retailing and emergent technologies (2021) (13)
- Consumer Responses to Price and its Contextual Information Cues (2007) (13)
- The Fifth Industrial Revolution: How harmonious human–machine collaboration is triggering a retail and service [r]evolution (2022) (13)
- Categorical versus dimensional thinking: improving anti-stigma campaigns by matching health message frames and implicit worldviews (2019) (13)
- Adjudicating Claims of Deceptive Advertised Reference Prices: The use of Empirical Evidence (1994) (11)
- Passing the Baton, Journal of Retailing 2001–2007 (2007) (11)
- Shopper Marketing and the Role of In-Store Marketing (2014) (11)
- Winning Charisma and Losing the Presidential Election1 (1997) (11)
- Are Low Price and Price Matching Guarantees Equivalent? The Effects of Different Price Guarantees on Consumers’ Evaluations (2019) (10)
- The Accuracy of Scanned Prices (2014) (10)
- The Sales Impact of Using Handheld Scanners: Evidence from the Field (2020) (10)
- Fairness perceptions of retail price increases by foreign and domestic brands: The roles of ethnocentric beliefs, profit stickiness, and contextual information (2017) (10)
- An Empirical Analysis of the Joint Effects of Shoppers’ Goals and Attribute Display on Shoppers’ Evaluations (2018) (10)
- How artificiality and intelligence affect voice assistant evaluations (2022) (10)
- Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact (2022) (10)
- Pricing in the modern world: the role of price-related and non-price related cues (2014) (9)
- The effect of intrinsic, extrinsic cues and reference prices on buyers' perceptions of quality and value (1989) (9)
- International industrial buyer behavior: An exploration and a proposed model (1988) (9)
- Analyzing Online Reviews Through the Lens of Speech Act Theory: Implications for Consumer Sentiment Analysis (2016) (8)
- Evolving pricing practices: the role of new business models (2011) (7)
- Understanding How to Achieve Competitive Advantage Through Regulatory Fit: A Meta-Analysis (2011) (7)
- The Effect of Review Writing on Learning Engagement in Channel Partner Relationship Management (2018) (7)
- Wait Expectations, Store Atmosphere and Gender Effects on Store Patronage Intentions (2002) (6)
- Retailing Management, 9th Edition (1994) (6)
- The Future of Marketing Analytics and Public Policy (2021) (6)
- Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces (2021) (6)
- Managing the luxury shopping experience: implications for retail channels (2020) (6)
- GUEST EDITORS’ OVERVIEW OF THE ISSUE Supply Chain Management in a Networked Economy (2000) (5)
- Passing the baton (2001) (5)
- How to Keep Complaints from Spreading (2020) (5)
- Consumer Responses to the Timing of Product Breakdowns in the Presence of Manufacturers' Warranties (1999) (4)
- Information Cues As Signals of Quality (1995) (4)
- In-store marketing: existing and emerging elements (2018) (4)
- Navigating the Retailing Frontier through Academic and Practitioner Collaboration (2021) (3)
- The Value Of Knowing What Customers Really Want: Employee Ability To Read Affect As An Environmental Cue (2012) (2)
- Effect of Affect on Consumer Behaviour:: A Meta-Analytic Integration (2018) (2)
- How in-store retail and service atmosphere create customer engagement (2019) (2)
- Effects of Spatial Location of Price Information on Consumers’ Perception of Prices and Products (2008) (2)
- A NAME RECOGNITION STUDY OF MARKETING ACADEMICS: CONTRASTING JOURNAL PUBLICATION AND TEXTBOOK AUTHORSHIP (2004) (2)
- Affect and Consumer Behavior: A Meta-Analytic Review (2009) (2)
- The future of technology and marketing: a multidisciplinary perspective (2019) (2)
- How communications by AI-enabled voice assistants impact the customer journey (2022) (2)
- Societal and Public Policy Issues With Retail Pricing (1993) (2)
- Smiles Lead to More Smiles Unless They Lead to Tears: a Meta-Analytic Integration of Affect Effects (2015) (2)
- The Impact of Service Recovery Strategies on Consumer Responses: a Conceptual Model and Meta-Analysis (2015) (1)
- 1998 AMA Winter Educators' Conference : marketing theory and applications (1998) (1)
- How Cue Congruity Affects Consumer Perceptions (2007) (1)
- Assessing Efficiency and Effectiveness in Marketing: Applications of Data Envelopment Analysis—Prelude to Chapters 15 and 16 (2016) (1)
- How robots will affect the future of retailing (2022) (1)
- Impacts of Price Transparency on Consumer Price Fairness Perspections and Behavioral Intentions (2017) (1)
- Franchise Expansion into International Markets: The Role of Entrepreneurial Orientation and Knowledge Resources (2015) (1)
- How Retailing Cues Influence Shopping Perceptions and Behavior (2017) (1)
- When Positive is Painful: Aversion to Mood Transitioning as an Explanation for the Avoidance of Positive Hedonic Stimuli (2009) (1)
- Pricing Responsibility: The Retailer or the State? State of New York v. Sears Roebuck & Co. (New York State Supreme Court, Erie County, 13709/89) State of Colorado v. The May Department Stores Company (Denver District Court, 89 CV 9274) (1991) (1)
- A Meta-Analytic Review of Regulatory Fit Effects (2011) (1)
- Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery? (2011) (1)
- Mobile Integrated Kiosks: How Communication Content Increases Unplanned Spending (2020) (1)
- Effects of Legibility of Text in Product Descriptions on Price Perceptions (2015) (0)
- The Role of In-Store and Online Retailing Factors (2017) (0)
- Price As a Signal of Quality (1995) (0)
- A Three-Stage View of Perceived Control in Technology-Based Self-Services Recovery (2007) (0)
- Complaint De-Escalation Strategies on Social Media (2022) (0)
- Do You E-Care? Analyzing the Impact of Conversational Agreement in Online Customer Service (2017) (0)
- Consumer Decision Making for Sequential Experiential Products: Does the Product Serial Position Matter? (2015) (0)
- Preventing Firestorms in Social Media (2018) (0)
- Are Consumers Intuitively Bayesian? The Role of Consumer Metacognition (2009) (0)
- Exploring Consumer Responses to COVID-19: Meaning Making, Cohort Effects, and Consumer Rebound (2022) (0)
- EXPRESS: Understanding How Music Influences Shopping on Weekdays and Weekends (2022) (0)
- How Far Will You Travel to Save Money? The Moderating Effects of Product (2010) (0)
- Should I Copy Her? a Meta-Analytic Synthesis of Mimicry Effects (2016) (0)
- Disfluent vs. fluent price offers: paradoxical role of processing disfluency (2015) (0)
- Quantifying differences in packaged food and drink purchases among households with diet-related cardiometabolic multi-morbidity: a cross-sectional analysis (2022) (0)
- Disconfirmation of Focal Expectations Scale (2016) (0)
- Babson Faculty Research Fund Annual Report 2006-2007 (2013) (0)
- Exploring the Role of Information and Trust in Price Fairness Judgments (2008) (0)
- Marketing Research (2007) (0)
- How to Make Everyone Happy: Moderators of Affect Induction Effectiveness (2015) (0)
- AMA Summer educators' coference 2006 : "Enhancing knowledge development in marketing", August 4-7, 2006 Chicago, Illinois, USA (2006) (0)
- Are Men Seduced by Red? The Effect of Color on Price Perception (2012) (0)
- Interpretations of semantic phrases in comparative price advertisements: Some preliminary (1993) (0)
- 消費者の評価と購買意図に対するストア・ネーム、ブランド・ネーム、価格割引の効果 (2004) (0)
- Evaluation of Global Operations : Combining Marketing Process and Marketing Outcome Performance Metrics (2004) (0)
- A Contingency Model of the Impact of Prepurchase Expectations and Postpurchase Perceptions of Price and Performance on Satisfaction (2007) (0)
- Perceived Quality, Value and Willingness to Buy Measure (2017) (0)
- Self-Service Technology Customer Survey (2014) (0)
- Clarifying Convergent Validity Issues in Prevention Focus Scales: the Relation of Constraint to Prevention Focus (2014) (0)
- Effects of Disfluency Versus Fluency of Price Promotions on Product Preference and Choice (2015) (0)
- Meta-analysis: integrating accumulated knowledge (2017) (0)
- How Hand Position Impacts Cognitive Processing: Implications For Mobile Marketing Messages (2013) (0)
- The Effects of Location of Price on Consumers’ Product Evaluation (2012) (0)
- JSR Best Article Awards (2018) (0)
- Abstract: With or Without You (Playing Music in Grocery Stores) (2017) (0)
- M: Marketing -2/E. (2014) (0)
- Using neural correlates for enhancing customer experience through effective visual price placement (2018) (0)
- Combining High-Scope and Low-Scope Retail Cues: an Integrative Perspective (2010) (0)
- JSR Best Article Awards (2019) (0)
- Effectiveness of engagement initiatives across engagement platforms: A meta-analysis (2023) (0)
- Can attempts to delight customers with surprise gains boomerang? A test using low-price guarantees (2017) (0)
- The "Co-Creation Effect": The Impact of Using Co-Creation as a Service Recovery Strategy (2009) (0)
- The future of in-store technology (2019) (0)
- In-store endcap projections and their effect on sales (2022) (0)
- The future of digital technologies in marketing: A conceptual framework and an overview (2022) (0)
- The Effects of Wait Expectations, Store Atmosphere and Merchandise Value Perceptions on Store Patronage Intentions (2015) (0)
- Humanizing Products Through Typeface Design (2016) (0)
- Special Session: Retailing and Pricing Cues (2017) (0)
- Managing Control Expectations in Business-To-Business Relationships (2016) (0)
- Retail formats, consumer orientation and pricing: A study of the Indian market (2011) (0)
- The Effect of Image Content and Text Similarity on Brand Narratives Sharing (2020) (0)
- EXPRESS: Testing Work–Life Theory in Marketing: Evidence from Field Experiments on Social Media (2023) (0)
- How artificial intelligence will change the future of marketing (2019) (0)
- Principles of Marketing (2013) (0)
- You Don’t Always Get What You Want, and You Don’t Always Want What You Get (2016) (0)
- Consumer Perceptions of Store and Product Quality Questionnaire (2017) (0)
- Two Roads to Affect Effects (2016) (0)
- Celebrity endorsements in emerging markets: Align endorsers with brands or with consumers? (2019) (0)
- The emotional review–reward effect: how do reviews increase impulsivity? (2018) (0)
- How In-Store Retail Atmospheric Elements Can Create Customer Engagement (2018) (0)
- How Does the Presence of a Guarantee Cue Impact Evaluations of a Retailer?: It Depends on Cue Typicality and the Reputation Cue’s Valence (2015) (0)
- Impulse buying: a meta-analytic review (2019) (0)
- Categorical versus dimensional thinking: improving anti-stigma campaigns by matching health message frames and implicit worldviews (2019) (0)
- Designing Brand Descriptions for the Digital Organizational Frontlines (2020) (0)
- Positive, Energetic Multisensory Stimuli: When Ads Can Hurt Your Brand (2015) (0)
- Marketing (2nd edition) (2017) (0)
- Understanding Preferences for Gender-Congruent Clothing in Children’s Wear: An Abstract (2020) (0)
- Apocalypse Now : The Effect of Fear and Time Orientation on Choice Deferral EXTENDED (2017) (0)
- How Shall I Thank Thee? Giver-Recipient Discrepancies in Preferences For Public Or Private Expressions of Gratitude (2016) (0)
- When Giving Thanks Means More: the Impact of Publicly Versus Privately Sharing Gratitude in Gift-Giving (2017) (0)
- Which side is right? Enhancing customer experience through visual price dominance (2016) (0)
- The perks and perils of artificial intelligence use in lateral exchange markets (2023) (0)
- The price-quality-value relationship (2011) (0)
- Marketing and the law (1991) (0)
- The Value of Knowing What Customers Really Want: Retail Associate Interpersonal Sensitivity as an Environmental Cue (2008) (0)
- Proceedings of the 1993 Academy of Marketing Science (AMS) Annual Conference (2015) (0)
- The emotional review-reward effect (2018) (0)
- An Analysis of Consumers’ Interpretations of the Semantic Phrases Found in Comparative Price Advertisements (2015) (0)
- Understanding social media effects across seller, retailer, and consumer interactions (2013) (0)
- Value-Based Marketing (2007) (0)
- Understanding the long-term implications of retailer returns in business-to-business relationships (2017) (0)
- 1 The Role of Big Data and Predictive Analytics in Retailing Abstract (2016) (0)
- Retailing : store and customer level (2012) (0)
- EXPRESS: The Impact of In-Store Inspirational (vs. Deal-Oriented) Communication On Spending: The Importance of Activating Consumption Goal-Completion (2022) (0)
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