Dieter Zapf

Q: What Schools Are Affiliated With Dieter Zapf

Dieter Zapf is affiliated with the following schools: Goethe University Frankfurt, University of Mannheim, University of Bern, University of Manchester

Dieter Zapf's AcademicInfluence.com Rankings

Dieter Zapf

Psychology

#3696

World Rank

#4151

Historical Rank

psychology Degrees

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Psychology

Dieter Zapf's Degrees

PhD Psychology University of Mannheim

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Dieter Zapf's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

Emotion work and psychological well-being: A review of the literature and some conceptual considerations (2002) (1189)
Longitudinal studies in organizational stress research: a review of the literature with reference to methodological issues. (1996) (1157)
Bullying and emotional abuse in the workplace : international perspectives in research and practice (2002) (1082)
Action as the core of work psychology: A German approach. (1994) (941)
Organisational, work group related and personal causes of mobbing/bullying at work (1999) (814)
On the relationship between mobbing factors, and job content, social work environment, and health outcomes (1996) (799)
The Concept of Bullying at work: the European tradition (2002) (697)
Diary Studies in Organizational Research: An Introduction and Some Practical Recommendations (2010) (684)
The Concept of Bullying and Harassment at Work: The European Tradition (2010) (642)
Why negative affectivity should not be controlled in job stress research: don't throw out the baby with the bath water (2000) (625)
Conflict escalation and coping with workplace bullying: A replication and extension (2001) (614)
Customer-related social stressors and burnout. (2004) (580)
Emotion Work as a Source of Stress: The Concept and Development of an Instrument (1999) (579)
Emotion work and job stressors and their effects on burnout (2001) (486)
Job satisfaction: a meta-analysis of stabilities (2001) (427)
On the positive and negative effects of emotion work in organizations (2006) (422)
Social stressors at work, irritation, and depressive symptoms: Accounting for unmeasured third variables in a multi‐wave study (2002) (333)
Individual Antecedents of Bullying: Victims and Perpetrators (2010) (323)
Social support, social stressors at work, and depressive symptoms: testing for main and moderating effects with structural equations in a three-wave longitudinal study. (1999) (323)
Empirical findings of bullying in the workplace (2002) (275)
‘Shared job strain’: A new approach for assessing the validity of job stress measurements (1996) (264)
Empirical Findings on Prevalence and Risk Groups of Bullying in the Workplace (2010) (249)
Mobbing at Work: Escalated Conflicts in Organizations. (2005) (229)
What is typical for call centre jobs? Job characteristics, and service interactions in different call centres (2003) (211)
Bullying in the workplace: Recent trends in research and practice−an introduction (2001) (210)
Bullying and Emotional Abuse in the Workplace (2003) (195)
Bullying and Harrassment in the Workplace: Developments in Theory, Research and Practice (2010) (171)
Organisational effects of bullying (2003) (148)
It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach (2005) (144)
Advanced Nonlinear Latent Variable Modeling: Distribution Analytic LMS and QML Estimators of Interaction and Quadratic Effects (2011) (141)
A state-trait analysis of job satisfaction:: On the effect of core self-evaluations (2006) (130)
Bullying and Harassment in the Workplace : Developments in Theory, Research, and Practice, Second Edition (2010) (118)
Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work (2007) (114)
Errors in working with office computers: A first validation of a taxonomy for observed errors in a field setting (1992) (114)
Workplace bullying and stress (2002) (110)
Workers' perception of workplace bullying: A cross-cultural study (2011) (105)
Stress-oriented Analysis of Computerized Office Work (1993) (102)
On the importance of the objective environment in stress and attribution theory. Counterpoint to Perrewé and Zellars (1999) (100)
Introduction: Human Errors and Error Handling (1994) (90)
Perceived severity of various bullying behaviours at work and the relevance of exposure to bullying (2009) (86)
Individual‐ and group‐level effects of social identification on workplace bullying (2013) (84)
Bullying Allegations from the Accused Bully's Perspective (2012) (80)
Error handling in office work with computers: A field study (1993) (71)
Some surprising differences between novice and expert errors in computerized office work (1992) (63)
Demand-control-person: integrating the demand-control and conservation of resources models to test an expanded stressor-strain model. (2012) (59)
Customer stressors in service organizations: The impact of age on stress management and burnout (2013) (53)
Self-concept clarity and the management of social conflict. (2010) (52)
Age differences in reactions to errors in computer-based work (1997) (52)
Service encounter needs theory : a dyadic, psychosocial approach to understanding service encounters (2010) (45)
Ageing and errors in computer‐based work: An observational field study (1997) (45)
Development and validation of the workplace bullying scale EAPA-T (2010) (44)
Towards a conceptual and empirical differentiation between workplace bullying and interpersonal conflict (2017) (36)
There is more than obeying display rules: Service employees’ motives for emotion regulation in customer interactions (2014) (36)
Mobbing and victimization at work (1996) (36)
Error Detection, Task Characteristics, and Some Consequences for Software Design (1994) (35)
The Nature of the Problem (2010) (34)
Workplace Bullying: individual pathology or organizational culture? (2005) (34)
Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers (2017) (32)
Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call center (2011) (30)
Bullying at Work: The way forward (2003) (30)
Psychophysiological effects of emotional dissonance in a face-to-face service interaction (2010) (30)
Errors in computerized office work: differences between novice and expert users (1991) (25)
Emotion Work: A Work Psychology Perspective (2021) (24)
Modeling Workplace Bullying Behaviors Using Catastrophe Theory (2013) (23)
The Concept of Bullying and Harassment at Work (2020) (23)
Task-relationship-self : a framework for understanding service encounter behaviors (2013) (20)
Individual Antecedents of Bullying (2020) (20)
Modeling workplace bullying using catastrophe theory. (2013) (20)
Interpersonal conflict at work: Age and emotional competence differences in conflict management (2018) (19)
Exposure to Aggression in the Workplace (2015) (18)
Motives for Emotion Regulation in Service Work (2013) (18)
Conflict management and age in service professions (2016) (16)
Retaining High Achievers in Times of Demographic Change. The Effects of Proactivity, Career Satisfaction and Job Embeddedness on Voluntary Turnover (2016) (15)
Author Correction: Social Job Stressors can Foster Employee Well-Being: Introducing the Concept of Social Challenge Stressors (2020) (15)
Supportive climate and its protective role in the emotion rule dissonance – emotional exhaustion relationship: A multilevel analysis. (2016) (14)
Testing a multidimensional model of emotional labor, emotional abilities, and exhaustion: A multilevel, multimethod approach. (2020) (14)
Investigating complaints of bullying (2003) (13)
The Instrument for Stress-Oriented Task Analysis (ISTA) (2019) (13)
Bullying and Harassment in the Workplace (2020) (12)
Ready for change? A longitudinal examination of challenge stressors in the context of organizational change. (2021) (10)
Challenging Workplace Bullying in the USA : A Communication and Activist Perspective (2009) (8)
So what really is user experience? An experimental study of user needs and emotional responses as underlying constructs (2017) (7)
The effects of task structure and social support on users' errors and error handling (1990) (7)
Multilevel emotional exhaustion: psychosocial safety climate and workplace bullying as higher level contextual and individual explanatory factors (2021) (6)
Quotas for Women Can Improve Recruitment Procedures (2015) (6)
6. Qualitative demands at work (2014) (5)
Effectiveness and user acceptance of infotainment-lockouts: A driving simulator study (2019) (5)
[Psychological stressors, resources and well-being of surgeons in Germany : A cross-sectional study]. (2019) (5)
Errors, error detection, and error recovery (1994) (5)
Understanding communication processes in difficult service encounters: A fresh approach (2010) (4)
Prevention and Treatment of Workplace Bullying (2020) (4)
Inpatient Psychotherapy of Bullying Victims (2020) (4)
Users' errors and error handling: its relationships with task structure and social support (1991) (3)
Stress Management Scale (2017) (3)
Linking ‘unit emotion work’ to customer satisfaction and loyalty: A multilevel study in the hospitality industry (2021) (3)
Social Job Stressors can Foster Employee Well-Being: Introducing the Concept of Social Challenge Stressors (2020) (2)
Lifespan Perspectives on Emotion, Stress, and Conflict Management (2019) (2)
Emotion Work and Emotion Management (2020) (2)
Author Correction: Social Job Stressors can Foster Employee Well-Being: Introducing the Concept of Social Challenge Stressors (2020) (2)
Emotion work as a source of employee well- and ill-being: the moderating role of service interaction type (2021) (2)
Emotion Regulation and Service-Related Attitudes: Connecting Customer Orientation and Service Organization Identification with Customer Interactions (2021) (1)
Counterpoint On the importance of the objective environment in stress and attribution theory. Counterpoint to Perreweand Zellars (1999) (1)
Frankfurt Emotion Work Scales (2016) (1)
Managing the Problem (2010) (1)
Chapter 8 Emotion work across cultures: A comparison between the United States and Germany (2006) (1)
Validity of Various Methods of Measurement in Job Analysis (2017) (0)
Workplace bullying and health: Organizational and personal interventions: (573012012-148) (2013) (0)
Emotionsregulation in Organisationen (2020) (0)
Developing an anti-bullying code of practice in a large public organization: A case study: (573012012-151) (2013) (0)
Point / Counterpoint On the importance of the objective environment in stress and attribution theory . Counterpoint to PerreweÂ and Zellars (1999) (0)
Victims of workplace bullying in a psychosomatic hospital: (573012012-153) (2013) (0)
Chapter 23. Lifespan Perspectives on Emotion, Stress, and Conflict Management (2018) (0)
Explaining the Problem (2010) (0)
Conflict and conflict escalation of bullying targets and non-targets (2014) (0)
Interpersonal conflict and conflict escalation amongst victims and non-victims of workplace bullying (2016) (0)
Handling customer stressors in service organisations: Is employee age important? (2013) (0)

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What Schools Are Affiliated With Dieter Zapf?

Dieter Zapf is affiliated with the following schools: