Jr. J. Joseph Cronin

Jr. J. Joseph Cronin's AcademicInfluence.com Rankings

Business

#923

World Rank

#1009

Historical Rank

Marketing

#116

World Rank

#116

Historical Rank

business Degrees

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Business

Jr. J. Joseph Cronin's Degrees

PhD Marketing Stanford University

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Jr. J. Joseph Cronin's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

Measuring Service Quality: A Reexamination and Extension (1992) (9972)
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000) (6362)
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001) (3419)
Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994) (3225)
Performance-only measurement of service quality: a replication and extension (2002) (947)
Against the Green: A Multi-method Examination of the Barriers to Green Consumption (2013) (591)
Customer Orientation (2001) (590)
A cross-sectional test of the effect and conceptualization of service value (1997) (480)
Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models (2005) (413)
Modeling patient satisfaction and service quality. (1994) (238)
Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers (2001) (217)
Strategies to offset performance failures: The role of brand equity (2008) (206)
Looking back to see forward in services marketing: some ideas to consider (2003) (190)
Relational Exchange in Services (1994) (150)
Recreational Service Quality in the International Setting (1993) (122)
The good guys don't always win: the effect of valence on service perceptions and consequences (2006) (116)
Do Environmental Sustainable Practices of Organic Wine Suppliers Affect Consumers’ Behavioral Intentions? The Moderating Role of Trust (2016) (115)
Symbolic drivers of consumer-brand identification and disidentification (2016) (99)
Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs Moderates Their Impact on Service Satisfaction (2016) (86)
Worth waiting for: increasing satisfaction by making consumers wait (2011) (70)
Sport event innovativeness: Conceptualization, measurement, and its impact on consumer behavior (2013) (65)
Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification (2017) (63)
Modeling service alliances: an exploratory investigation of spillover effects in service partnerships (2007) (59)
An Examination of the Relative Impact of Growth Strategies on Profit Performance (1988) (57)
It Depends (2009) (56)
Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes (2016) (52)
Marketing to older patients: perceptions of service quality. (1998) (42)
Value creation: assessing the relationships between quality, consumption value and behavioural intentions at sporting events (2013) (40)
An Empirical Assessment of the Servperf Scale (1994) (38)
Services Marketing Strategies for Coping with Demand/Supply Imbalances (1994) (38)
Trust and Commitment in Customer/Service-Provider Relationships: (1995) (38)
An assessment of the role performance measurement of power-dependency in marketing channels (1994) (31)
The Role of Corporate Social Responsibility in Consumer Evaluation of Nutrition Information Disclosure by Retail Restaurants (2015) (27)
Retrospective: a cross-sectional test of the effect and conceptualization of service value revisited (2016) (25)
Consumer‐specific determinants of the size of retail choice sets: an empirical comparison of physical good and service providers (1997) (22)
The Effects of a Distributor's Attribution of Manufacturer Influence on the Distributor's Perceptions of Conflict, Performance and Satisfaction (1993) (22)
Weaving webs of innovation (2013) (16)
Extending the institutional environment: the impact of internal and external factors on the green behaviors of an individual (2019) (13)
Consumption or prosumption? A question of resources (2018) (11)
The Implications of Third-Party Customer Complaining for Advertising Efforts (2010) (11)
Unique influences of cognitive and affective customer-company identification (2017) (10)
A New Frontier in the Battle Against Smoking: An Exploratory Investigation of Low-Income Adult Smokers (2006) (6)
An Investigation into the Relationship Between Consumer Satisfaction, Marketing Performance, and Firm Performance in a Services Environment (1997) (6)
Customer-company identification transfer across service alliances (2018) (3)
Country-of-Origin Effects on Customer Service Perception: An Exploratory Investigation (2015) (2)
Organizational Life Cycle Theory: an Introduction as an Aid To Strategic Marketing Planning (2015) (1)
SERVPERF Service Quality Measure (2016) (0)
Special issue: Articles from the 1987 Southern Marketing Association Conference (1988) (0)
Evidence of the Primary Role of Environmental Image in Consumer CSR Evaluations (2017) (0)
The Role of Corporate Social Responsibility in Consumer Evaluation of Nutrition Information Disclosure by Retail Restaurants (2014) (0)
Attributions of Credit? A Reexamination of the Role of Customer Attributions Across Both Successful and Unsuccessful Service Encounters (2015) (0)
The Missing Link: Where Does Value Fit in the Picture: An Abstract (2020) (0)
The Importance of Image Attributes: A Comparison of Product and Service Sectors (2015) (0)
Channel Power: A Proposed Multidimensional Perspective (2015) (0)
How Corporate Social Responsibility Impacts Consumer Adoption of Nutrition Information (2015) (0)
Do Complaining Customers Signal Manufacturing Success (2015) (0)
Environmental Scanning, Environmental Uncertainty, and the Capabilities of the Firm: A Proposed Framework (2015) (0)
The Marketing-Financial Interface: A Path Analytical Analysis of Direct, Indirect, and Interaction Effects on Corporate Performance (2015) (0)
Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes (2015) (0)
The Measurement and Importance of Service Quality in the Retailing of Recreational Services (1996) (0)
A Proposed Moderated Mediation Model of Customer Loyalty Outcomes: An Abstract (2020) (0)
Increasing the Interfunctional Role of Marketing in Strategic Planning: an Application of the Link Pin Concept (2015) (0)
THE MARKETING INSTITUTE - NICHE MARKETING: OPPORTUNITIES FOR INCREASING SHORT- AND LONG-TERM TRANSIT RIDERSHIP (1998) (0)
Ladies First: Using a Loyalty Phase Model to Gain Insight into Gender Differences in Service Evaluations (An Extended Abstract) (2017) (0)
Prosumption and Value-in-Use: The Complementary Role of Transaction Cost in S-D Logic (2016) (0)

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What Schools Are Affiliated With Jr. J. Joseph Cronin?

Jr. J. Joseph Cronin is affiliated with the following schools:

Florida State University