James L. Heskett's AcademicInfluence.com Rankings James L. Heskett's Degrees Similar Degrees You Can Earn Why Is James L. Heskett Influential? (Suggest an Edit or Addition)
According to Wikipedia , James L. Heskett is an American academic. He is the UPS Foundation Professor of Business Logistics, Emeritus at the Harvard Business School. Early life James L. Heskett earned a PhD from the Stanford Graduate School of Business.
(See a Problem?) James L. Heskett's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
1970 1980 1990 2000 2010 2020 0 500 1000 1500 2000 2500 3000 3500 4000 4500 Published Works Putting the Service-Profit Chain to Work (1994) (4065)Corporate Culture and Performance (1992) (3424)The profitable art of service recovery. (1990) (1597)The service profit chain (1997) The service-driven service company. (1991) (485)Breaking the Cycle of Failure in Services (1991) (478)Managing in the service economy (1986) Beyond customer loyalty (2002) The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (2003) (159)Logistics Strategy: Cases and Concepts (1984) (120)Controlling Customer Logistics Service (1971) Business logistics : physical distribution and materials management (1973) (56)Business logistics : management of physical supply and distribution (1965) The Culture Cycle: How to Shape the Unseen Force that Transforms Performance (2011) Enfranchisement of Service Workers (1991) Putting the Service-Profi t Chain to Work (37)Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (2008) (35)The Value Profit Chain (2003) (31)Sweeping Changes in Distribution (1976) A Missing Link in Physical Distribution System Design (1966) The service management course : cases and readings (1991) (18)Leading the high‐capability organization: Challenges for the twenty‐first century (1997) The Service Management Course (1990) (16)Southwest Airlines: 1993 (A) (1993) (14)Introduction to the Focused Issue on Service Management (1995) Southwest Airlines: In a Different World (2010) (12)A Note on Managing the Growing Venture (2005) (11)The service-profit link (1993) (6)Courtyard by Marriott (1992) (6)Ferment in Marketing's Oldest Area (1962) Key Elements for Excellence in Classroom Cases and Teaching Notes (2015) (4)LEADERSHIP THROUGH INTEGRATION : THE SPECIAL CHALLENGE OF LOGISTICS MANAGEMENT (1988) (4)Logistical Planning in Inter-Organization Systems. (1966) Cisco Systems: Are You Ready? (A) (2000) (3)Shouldice Hospital Limited (B) (2013) (3)Shouldice Hospital Limited (Abridged) (2004) Notes from the search for deep indicators in services (2014) The Management of Service Organizations@@@A Review of Managing in the Service Economy@@@Managing Service Industries: Organizational Practices in a Postindustrial Economy@@@Service Management: Strategy and Leadership in Service Businesses (1987) Leading for the Future of Services (2015) Win from Within (2022) People, Service, Success: The Service Profit Link (1993) (1)Achieving Breakthrough Service (1992) (1)Mobilizing people for breakthrough service (1993) (1)The Lifetime value of customers (1994) (1)Leading the High Capability Organization (1997) (1)Manchester Bidwell Corporation: the Replication Question (2010) (1)Business logistics, appraisal and prospect (1965) (0)Bidwell Training Center, Inc. and Manchester Craftsmen's Guild: Preparation in Pittsburgh (1993) (0)An Untortured Approach@@@Highway Transportation Management (1964) Services Marketing: Foster Customer Ownership (2015) Creating and Capitalizing on Internal Quality— “A Great Place to Work” (2015) Leading the Performance-Oriented Culture (1996) (0)Business Logistics@@@Case Problems in Business Logistics (1974) KidZania: Shaping a Strategic Service Vision for the Future (2015) Ropax, Inc. (A) (1974) (0)Professors Sven Larson and Kenneth Carpenter (A) (2008) (0)ServiceMaster Co.: The Quality Services Network (1992) (0)Rackspace Hosting in Late 2000 (2008) (0)Listening to customers (1994) (0)Montes Calcados: A Step Ahead, Spreadsheet for Instructors (Brief Case) (2018) (0)Calveta Dining Services, Inc.: A Recipe for Growth? (2011) (0)Porcini's Pronto: "Great Italian cuisine without the wait!" (Brief Case) (2011) (0)Easy-Reading Sampler@@@Readings in Physical Distribution (1967) Student resource manual to accompany marketing (1976) (0)Designing Operating Strategies That Support the Service Vision (2015) Oxford Health Plans: Specialty Management (A) (1997) (0)Texaco, Inc., Supplement (1992) (0)Leading a Breakthrough Service Is Different (2015) Develop Winning Support Systems (2015) Montes Calcados: A Step Ahead (2018) (0)Achieving Breakthrough Service Teleseminar (1992) (0)Book Review: Easy-Reading Sample…: Readings in Physical Distribution (1967) Caldwell Partners International, Inc. (1990) (0)Montes Calcados: A Step Ahead (Brief Case) (2018) (0)Oxford Health Plans (A): Specialty Management [and] Oxford Health Plans (B): Crisis Strikes TN (2000) (0)Shouldice hospital limited: teaching note (2002) (0)Saving customers with service recovery (1994) (0)Montes Calcados: A Step Ahead, Spreadsheet for Students (Brief Case) (2018) (0)Oxford Specialty Management (A) TN (1998) (0)Achieving Profitable Growth and Market Value (2004) (0)The Nuts and Bolts of Breakthrough Service Operations (2015) Shaping Service Strategies That Deliver Results (2015) Benetton: The "United Colors" Communications Campaigns (1994) (0)Epilogue: One Last Story (2015) Benettton (B): teaching note (2002) (0)Getting Participant-centered Learning to Work (2004) (0)Office Depot, Inc.: Business Transformation (A) (2003) (0)Fairfield Inn (A): teaching note (2002) (0)Note on Marketing Arithmetic and Related Marketing Terms (1974) (0)Catch and Release (2016) (0)USAA: Business Process Review for the Great Lakes Region (1993) (0)Rackspace Hosting (2000) (2010) (0)Highway transportation management (1963) (0)More Papers This paper list is powered by the following services:
Other Resources About James L. Heskett What Schools Are Affiliated With James L. Heskett? James L. Heskett is affiliated with the following schools:
