Jean-Charles Chebat

Jean-Charles Chebat's AcademicInfluence.com Rankings

Jean-Charles Chebat

Business

#403

World Rank

#443

Historical Rank

Marketing

#60

World Rank

#60

Historical Rank

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Business

Jean-Charles Chebat's Degrees

PhD Marketing University of British Columbia

Why Is Jean-Charles Chebat Influential?

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According to Wikipedia, Jean-Charles Chebat, was a Canadian marketing researcher. He held the ECSC Research Chair of Retailing at HEC Montréal. Biography Early life and education Jean-Charles Chebat was born January 13, 1945, in Algiers, Algeria. He read at Ecole Supérieure de Commerce de Paris in marketing from 1965 to 1968, earned an MBA in marketing from Laval University in 1969 and a Ph.D. in sociology from the University of Montréal in 1976. His dissertation was titled "Family decision making processes and social classes: a systemic approach".

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Jean-Charles Chebat's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories (2003) (741)
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study (2005) (664)
The impact of music on consumers' reactions to waiting for services (1997) (487)
The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations (2000) (464)
Mall atmospherics: the interaction effects of the mall environment on shopping behavior (2005) (431)
The effects of background music on consumers' desire to affiliate in buyer‐seller interactions (1995) (324)
Linking Retail Strategy, Atmospheric Design and Shopping Behaviour (2002) (292)
A Proposed Model of Online Consumer Behavior: Assessing the Role of Gender (2010) (280)
The role of pleasant music in servicescapes: A test of the dual model of environmental perception ☆ (2007) (211)
An examination of the role of perceived support and employee commitment in employee-customer encounters. (2007) (204)
Perceived appropriateness and its effect on quality, affect and behavior (2004) (193)
Shopping well-being at the mall: Construct, antecedents, and consequences ☆ (2013) (193)
The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity (2013) (191)
Silent Voices (2005) (187)
Colors and cultures: Exploring the effects of mall decor on consumer perceptions (2007) (185)
Environmental background music and in-store selling (2001) (177)
Consumer revenge behavior: A cross-cultural perspective (2009) (172)
The interaction of retail density and music tempo: Effects on shopper responses (2005) (169)
Upscale image transfer from malls to stores: A self-image congruence explanation (2006) (166)
When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations (2009) (151)
Impact of waiting attribution and consumer's mood on perceived quality (1995) (149)
Does a companion always enhance the shopping experience (2010) (146)
Value Strategy Rather Than Quality Strategy: A Case of Business-to-Business Professional Services (1999) (145)
Another trip to the mall: a segmentation study of customers based on their activities (2004) (144)
Cross-cultural mall shopping values and habitats: A comparison between English- and French-speaking Canadians (2004) (140)
Person-Place Congruency (2005) (139)
Lost in a mall, the effects of gender, familiarity with the shopping mall and the shopping values on shoppers' wayfinding processes (2005) (130)
Interactive Effects of Musical and Visual Cues on Time Perception: An Application to Waiting Lines in Banks (1993) (127)
How can shopping mall management best capture mall image (2010) (115)
The role of gender and work status in shopping center patronage (2008) (108)
Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers (2005) (103)
The influence of mall environment on female fashion shoppers' value and behaviour (2008) (99)
Updating Heider's balance theory in consumer behavior: A Jewish couple buys a German car and additional buying–consuming transformation stories (2001) (94)
Modeling online consumer behavior: Preeminence of emotions and moderating influences of need for cognition and optimal stimulation level (2016) (93)
The shopping experience of female fashion leaders (2007) (92)
How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence (2009) (90)
The effects of mall renovation on shopping values, satisfaction and spending behaviour (2014) (81)
Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity (2016) (76)
Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers (2011) (76)
Internet consumer value of university students: E-mail-vs.-Web users (2002) (75)
What makes open vs. closed conclusion advertisements more persuasive? The moderating role of prior knowledge and involvement (2001) (74)
More on the role of switching costs in service markets: A research note (2011) (74)
What makes contact employees perform? Reactions to employee perceptions of managerial practices (2002) (73)
Testing consumers' motivation and linguistic ability as moderators of advertising readability (2003) (70)
The Impact of Waiting in Line on Consumers (1993) (63)
The Effectiveness of Cigarette Warning Label Threats on Nonsmoking Adolescents (2009) (60)
Service quality and service productivity management practices (1996) (59)
Health marketing: Toward an integrative perspective ☆ (2013) (56)
Special Issue on Strategy Implementation and Assessment Research: Research on Implementation Deserves as Much Attention as Strategy Formulation (1999) (55)
Does Age Attenuate the Impact of Pleasant Ambient Scent on Consumer Response? (2009) (54)
Evolution and Challenges Facing Retail Atmospherics: The Apprentice Sorcerer Is Dying (2000) (51)
Limits of Credibility: The Case of Political Persuasion (1990) (50)
Cultural impacts on felt and expressed emotions and third party complaint relationships (2013) (50)
The double-edged sword: The positive and negative effects of switching costs on customer exit and revenge (2014) (49)
Effects of Two Voice Characteristics on the Attitudes toward Advertising Messages (1992) (48)
Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity (2016) (48)
Fashion orientation, shopping mall environment, and patronage intentions (2015) (46)
Voice and Advertising: Effects of Intonation and Intensity of Voice on Source Credibility, Attitudes toward the Advertised Service and the Intent to Buy (1996) (46)
Psychological Ownership, Touch, and Willingness to Pay for an Extended Warranty (2015) (45)
Using Fear Appeals in Warning Labels to Promote Responsible Gambling Among VLT Players: The Key Role of Depth of Information Processing (2010) (44)
Developing and validating a psychometric shopper-based mall equity measure (2009) (44)
Why shopping pals make malls different (2014) (43)
Exploring cultural differences in customer forgiveness behavior (2009) (43)
The effects of price and message-sidedness on confidence in product and advertisement with personal involvement as a mediator variable (1985) (41)
“It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception (2015) (39)
Voice and Persuasion in a Banking Telemarketing Context (2007) (38)
The impact of mood on time perception, memorization, and acceptance of waiting. (1995) (37)
Gender-related wayfinding time of mall shoppers (2008) (34)
“In-group love and out-group hate?” A cross cultural study on customers' revenge, avoidance and forgiveness behaviors (2015) (34)
Graphic Gambling Warnings: How they Affect Emotions, Cognitive Responses and Attitude Change (2013) (34)
An Extension and Further Validation of a Community-based Consumer Well-being Measure (2008) (30)
Breaking Open the Consumer Behavior Black Box: Sem and Retail Atmospheric Manipulations (2008) (29)
A Cross‐cultural Comparison of Attitudes Towards and Usage of Credit Cards (1988) (28)
Regulatory focus, time perspective, locus of control and sensation seeking as predictors of risky driving behaviors. (2019) (27)
Capturing the multiple facets of mall experience: Developing and validating a scale (2016) (26)
Compensatory Effects of Cognitive Characteristics of the Source, the Message, and the Receiver Upon Attitude Change (1988) (25)
Can Cigarette Warnings Counterbalance Effects of Smoking Scenes in Movies? (2007) (25)
Drama Advertisements: Moderating Effects of Self-Relevance on the Relations among Empathy, Information Processing, and Attitudes (2003) (24)
Recency Versus Repetition Priming Effects of Cigarette Warnings on Nonsmoking Teenagers: The Moderating Effects of Cigarette‐Brand Familiarity (2009) (23)
“Hey Dee-Jay Let’s Play that Song and Keep me Shopping All Day Long”. The Effect of Famous Background Music on Consumer Shopping Behavior. (2015) (22)
Impact of retail environment extraordinariness on customer self-concept (2011) (22)
Strategic auditing of human and financial resource allocation in marketing: An empirical study using data envelopment analysis (1994) (22)
How uncivil customers corrode the relationship between frontline employees and retailers (2019) (21)
Social Responsibility, Locus of Control, and Social Class (1986) (21)
Does Background Music in a Store Enhance Salespersons' Persuasiveness? (2000) (20)
Advancing Theory for Understanding Travelers' Own Explanations of Discretionary Travel Behavior (2007) (19)
A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study (2014) (18)
Should retailers pay to bring customers back? The impact of quick response and coupons on purchase outcomes (2013) (18)
The interplay of cognitions and emotions in building services customers retention (2002) (16)
Development of new empirical insights in consumer–retailer relationships within online and offline retail environments: Introduction to the special issue (2013) (16)
Impact of culture on dissatisfied customers: An empirical study (2010) (15)
An Empirical Study of the Effects of the Design of the Display Galleries of an Art Gallery on the Movement of Visitors (2001) (15)
Resist or comply: Promoting responsible gambling among youth (2013) (14)
Waiting in a queue with strangers and acquaintances: An integrative model of customer‐to‐customer interactions effect on waiting time evaluation (2009) (13)
The Effects Of Signage And Location Of Works Of Art On Recall Of Titles And Paintings In Art Galleries (2003) (12)
Introduction to the special section on retailing research: The mind and emotion of the 21st century shopper (2006) (12)
Affect and memory in advertising: an empirical study of the compensatory processes. (1995) (12)
Locus of control as a moderator variable for the attribution and learning processes of marketing managers (1992) (12)
Receivers' Self-Acceptance and the Effectiveness of Two-Sided Messages (1988) (12)
Does Prenotification Increase Response Rates in Mail Surveys? A Self-Perception Approach (1991) (12)
Consumers' Response to Waiting Time: New Segmentation Bases Are Required For Service Industries (1994) (11)
Effects of F1 Grand Prix Sponsorship by Cigarette Brands on Adolescents' Cognitive and Behavioural Responses. (Research Paper) (2003) (10)
Locus of Control, Economic Crisis, and Political Affiliations (1984) (10)
Reactions to Waiting Online by Men and Women (2010) (10)
Limits of the Effects of Advertisement Framing: the Moderating Effects of Prior Knowledge and Involvement (1998) (10)
Assessing the Psychometric Properties of Hofstede's versus Schwartz's Cultural Values of Chinese Customers (2012) (10)
Effects of Circadian Orientation, Time of Day, and Arousal on Consumers' Depth of Information Processing of Advertising (1997) (10)
How service firms set their marketing budgets (1990) (10)
The Impact of Scent and Music on Consumer Perceptions of Time Duration (2011) (10)
The interplay of emotions and cognitions of consumers in the retail environment (2001) (9)
Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation (2009) (9)
Effects of Time of Day on Shopping Behavior (1999) (9)
Paradoxical effects of famous music in retail venues (2018) (9)
PREDICTING ATTITUDES TOWARD ROAD SAFETY FROM PRESENT AND FUTURE TIME ORIENTATIONS: AN ECONOMIC APPROACH (1986) (8)
SERVUCTION: Le marketing des Services: Pierre Eiglier and Eric Langeard Paris, McGraw-Hill, 1987 (1988) (7)
Effects of Source Likability on Attitude Change Through Message Repetition (1992) (7)
Employee Empowerment in the European Hotel Industry. Meaning, Process and Cultural Relativity (2003) (6)
Miscomprehension Gap between CPAs and their Corporate Customers (1998) (6)
Retailing evolution research: Introduction to the special section on retailing research (2009) (6)
Updating Heider's Balance Theory in Consumer Behavior: A Jewish Couple Buys a German Car and Additional Buying-Consuming Stories (2001) (6)
Reckless driving promotion and prevention: priming effects (2017) (6)
Temptation and prevention provided by the gambling industry: Main and interactive effects on gamblers (2015) (5)
Why bank customers dissatisfied with service recovery remain loyal: An Affect Control Theory approach (2010) (5)
Tell me a story about yourself: The words of shopping experience and self-satisfaction (2021) (4)
What Generates Word-of-Mouth in Retail Contexts (2009) (4)
How Culture Moderates the Effects of Justice in Service Recovery (2020) (4)
The prenotification of respondents in mailed questionnaire surveys as a source of sample bias (1984) (4)
When activism may prove counterproductive: An exploratory study of anti-brand spoof advertising effects in the tobacco industry (2010) (3)
Missing Information Can Be More Persuasive (2003) (3)
Customers’ coping with interpersonal conflicts in intra and inter-cultural service encounters (2014) (3)
Introduction to the special section on retailing research: Things change, things stay the same (2005) (3)
Marketing management;: Readings in operational effectiveness (1974) (3)
Proceedings of the 1998 Multicultural Marketing Conference (2015) (2)
Pratiques de gestion du marketing des services (1987) (2)
Fashion Shoppers’ Response to the Mall Retail Environment (2015) (2)
Time Orientation and Canadian Consumer Behavior: Case of French and English Speaking Canadians (1993) (2)
Credibility, source identification and message acceptance: The case of political persuasion (1987) (2)
The impact of personnel in contact with the public on the image of an organization. (1991) (2)
"IN-GROUP FAVORITISM" AND "OUT-GROUP PREJUDICE"? CUSTOMERS' COPINGS WITH INTERPERSONAL CONFLICTS IN INTRA AND INTER-CULTURAL SERVICE ENCOUNTERS (2010) (2)
The Best Defense can be a Good Offense. Promoting Responsible Gambling Among Youth (2017) (2)
Warning Young Adults Against Tobacco Consumption Through Ad Parodies: its Effects on Cigarette Brands Attitude (2012) (1)
Attitudes toward items of time budgets as predictors of time uses: The case of men-v-women (1995) (1)
Contributions aux stratégies du marketing social (2015) (1)
GENDER-RELATED WAYFINDING TIME OF MALL SHOPPERS : THE MEDIATING EFFECTS OF SHOPPING VALUES AND INFORMATION SOURCES (2007) (1)
Lived Experiences and Advancing Science in Lifestyle, Leisure, and Tourism: Introduction and Part I to the Special Issues of Papers of the Fourth Symposium on the Consumer Psychology of Tourism, Hospitality, and Leisure Research (2006) (1)
Advances in consumer decision processes in retail environments: Introduction to the Special Issue on Retailing Research (2003) (1)
Do DCNs Make a Difference? Results from a Bank Test of a Digital Communication Network Show That They Do (2008) (1)
Cigarette Placement in Movies: Priming Tobacco Risk-Related Warnings and its Social Effects on Youths (2015) (1)
THREE ESSAYS ON CONSUMER REVENGE, AVOIDANCE AND FORGIVENESS BEHAVIORS: A CROSS-CULTURAL PERSPECTIVE (2009) (1)
Effects of Music Induced Arousal on Cognitive Responses and Store Image (2015) (0)
Interactive Effects of Source Credibility, Attitudinal Discrepancy and Number of Arguments on Attitude Change (1987) (0)
A Cross-cultural Study Of The Effects Of Perceived Belongingness And Firm’s Receptivity On Consumers Dissatisfaction (2010) (0)
EFFECTS OF ANTI-TOBACCO BRANDS AD PARODIES ON CIGARETTE BRANDS ATTITUDE (2012) (0)
Music Famousness and Brand Quality Measure (2019) (0)
Shopper-Based Mall Equity Questionnaire (2018) (0)
Consumers’ inferences: Self-deception and self-efficacy (2018) (0)
THE BEST DEFENSE CAN BE A GOOD OFFENSE : A NEW WAY TO PROMOTE RESPONSIBLE GAMBLING BEHAVIOUR AMONG YOUTH (2010) (0)
Marketing Budgeting Practices: An Empirical Study (2015) (0)
THE BEST DEFENSE CAN BE A GOOD OFFENSE : A NEW WAY TO PROMOTE RESPONSIBLE GAMBLING BEHAVIOUR AMONG YOUTH (2010) (0)
Customers’ coping with interpersonal conflicts in intra and inter-cultural service encounters (2013) (0)
Impact of Culture, Sex and Presence of Children on Household Time Use (2015) (0)
Introduction to the special section on retailing research (2005) (0)
Impact of Time of Day and Circadian Orientation on the Relation between Intent to Buy and AAD, ABD (2015) (0)
Comments on the special section resulting from the 2002 SMA retail symposium (2005) (0)
A Meta-Theory of Marketing Performance Audits (2015) (0)
The Medium is not the Message for all Consumers (2015) (0)
ASSOCIATION FOR CONSUMER RESEARCH Pour Oil on Troubled Water: the Effects of Mere-Measurement and Time on Customer Desire For Revenge (2015) (0)
Marketing planning and management practices in tourism industry firms: an exploratory analysis. (1986) (0)
Call for papers (2013) (0)
Special issue on strategy evaluation research (1994) (0)
Proceedings of the 2003 Society for Marketing Advances Annual Symposium on Retail Patronage and Strategy Edited by (2003) (0)
Contents of Volume 116, February–June 2013 (2013) (0)
Cognitive evaluation of and emotional reaction to variations in the threat and in the issuer seen in warnings against addictive products: research propositions (2007) (0)
Music Famousness and Buying Intent Measure (2019) (0)
Contributions to social marketing strategies (2015) (0)
Shoppers' inference: Selected papers from the third retail seminar of the SMA (2004) (0)
Preference for Forms of Political Causal Attributions (1986) (0)

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Jean-Charles Chebat's Academic­Influence.com Rankings