Jim Spohrer
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Computer scientist
Jim Spohrer's AcademicInfluence.com Rankings
Jim Spohrercomputer-science Degrees
Computer Science
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#2972
Historical Rank
#1181
USA Rank
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#6471
World Rank
#6704
Historical Rank
#817
USA Rank
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Computer Science
Jim Spohrer's Degrees
- Masters Computer Science University of California, Berkeley
- Bachelors Computer Science University of California, Berkeley
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Why Is Jim Spohrer Influential?
(Suggest an Edit or Addition)According to Wikipedia, James C. Spohrer is a computer scientist best known for having led the development of a new science of service systems, often known as service science, management and engineering. In spring 2017, Spohrer was named as Director, Cognitive OpenTech for IBM. From 2009 through 2016, he had been the Director of IBM Global University Programs Worldwide. Between 2003 and 2009, he was the Director of Almaden Services Research with IBM at the IBM Almaden Research Center. He was an advocate of the service science, management and engineering initiative across companies, governments and academics. His research group received IBM awards for modeling customers and mapping global service systems including performance measures, costing and pricing of complex, inter-organizational service projects, analytics and information service innovations, process improvement methods, and innovation foresight methods, amongst others. He works with service research pioneers from diverse academic disciplines and he advocates for Service Science, Management, Engineering, and Design as an integrative framework for global competency development, economic development, and advancement of science.
Jim Spohrer's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Fundamentals of service science (2008) (1311)
- Steps toward a science of service systems (2007) (1294)
- A research manifesto for services science (2006) (1121)
- The service system is the basic abstraction of service science (2008) (1077)
- The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008) (783)
- Service systems, service scientists, SSME, and innovation (2006) (581)
- KidSim: programming agents without a programming language (1994) (424)
- Learner-centered education (1996) (359)
- Studying the Novice Programmer (1988) (334)
- Novice mistakes: are the folk wisdoms correct? (1986) (324)
- Succeeding through service innovation : a service perspective for education, research, business and government (2008) (292)
- A service science perspective on business model innovation (2013) (270)
- Handbook of Service Science (2012) (264)
- Where the bugs are (1985) (234)
- Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References (2009) (227)
- Systems, networks, and ecosystems in service research (2016) (188)
- A Goal/Plan Analysis of Buggy Pascal Programs (1985) (186)
- Toward a Science of Service Systems (2010) (182)
- Service Science (2007) (150)
- Service Science: Toward a Smarter Planet (2010) (143)
- Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems (2014) (126)
- Innovations with Smart Service Systems: Analytics, Big Data, Cognitive Assistance, and the Internet of Everything (2015) (113)
- Information in Places (1999) (109)
- Toward a Science of Service Systems Value and Symbols (2010) (108)
- Storytelling about places: Tourism marketing in the digital age (2019) (85)
- Emerging Digital Frontiers for Service Innovation (2016) (82)
- Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015) (82)
- Digital Innovation and Strategic Transformation (2016) (78)
- Empirical Studies of Programmers: Fifth Workshop (1993) (74)
- Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems (2012) (71)
- The Science of Service Systems (2011) (70)
- An Integrated SS-VSA Analysis of Changing Job Roles (2010) (63)
- A service research contribution to the global challenge of sustainability (2017) (61)
- Guest editorial: How technology is changing the design and delivery of services (2011) (61)
- Cognition as a Service: An Industry Perspective (2015) (57)
- T-Shaped Innovators: Identifying the Right Talent to Support Service Innovation (2015) (49)
- Digital Transformation in Service Management (2018) (43)
- The Buggy Path to The Development of Programming Expertise (1987) (42)
- The Relationship of Expert-System Scored Constrained Free-Response Items to Multiple-Choice and Open-Ended Items (1990) (40)
- Bayesian adaptation in speech recognition (1983) (37)
- Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines (2008) (37)
- The Concept of Variable in Programming: Its Meaning and Use in Problem Solving by Novice Programmers (2013) (35)
- Collaborative Innovation and Service Systems (2010) (34)
- Evolving service for a complex, resilient, and sustainable world (2012) (33)
- The Evolving Dynamics of Service Co-Creation in a Viable Systems Perspective (2010) (32)
- PUTTING IT ALL TOGETHER IS HARD FOR NOVICE PROGRAMMERS. (1985) (32)
- People's Interactions with Cognitive Assistants for Enhanced Performances (2018) (31)
- Partial traceback and dynamic programming (1982) (31)
- ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation (2007) (30)
- Automating versus augmenting intelligence (2018) (30)
- Converging Technologies for Enhancing Human Performance: Science and Business Perspectives (2004) (29)
- Service Systems Implementation (2011) (28)
- Service science: Reframing progress with universities (2013) (28)
- Service Science, Management, Engineering, and Design (SSMED): Outline & References (2008) (28)
- Alternatives to construct-based programming misconceptions (1986) (27)
- Editorial Column—Welcome to Our Declaration of Interdependence (2009) (27)
- Simulating Student Programmers (1989) (27)
- Educational Authoring Tools and the Educational Object Economy: Introduction to this Special Issue from the East/West Group (1998) (27)
- The Cambridge-IBM SSME White Paper Revisited (2010) (26)
- Service process visualization in nursing-care service using state transition model (2012) (26)
- Improving service quality and productivity: exploring the digital connections scaling model (2009) (26)
- The human side of service engineering (2013) (25)
- Learning Flow of Control: Recursive and Iterative Procedures (2013) (25)
- IBM's service journey: A summary sketch (2017) (25)
- Service and Science (2011) (25)
- Research-Driven Medical Education and Practice : A Case for T-Shaped Professionals (2009) (23)
- Commentary—Cultivating T-Shaped Professionals in the Era of Digital Transformation (2018) (23)
- Advances in the Human Side of Service Engineering (2012) (23)
- Servitized Enterprises for Distributed Collaborative Commerce (2010) (22)
- Cognitive Consequences of Programming Instruction (2013) (22)
- Digital Service: Technological Agency in Service Systems (2019) (22)
- User Experience in the Pervasive Computing Age (2000) (22)
- What Makes a System Smart? Wise? (2017) (22)
- Universities as complex service systems: External and Internal perspectives (2012) (21)
- Managing value co-creation in consumer service systems within smart retail settings (2018) (19)
- Introduction of the Science of Service Systems (2011) (19)
- Marketing: a service science and arts perspective (2014) (19)
- Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems (2008) (19)
- Editorial Column---System Thinking for Service Research Advances (2010) (19)
- On looking into Vargo and Lusch's concept of generic actors in markets, or “It's all B2B …and beyond!” (2011) (17)
- System Thinking for Service Research Advances (2010) (17)
- Ten Reasons Service Science Matters to Universities. (2012) (16)
- Re-defining the Role of Artificial Intelligence (AI) in Wiser Service Systems (2018) (16)
- Rebuilding Evolution: A Service Science Perspective (2017) (16)
- Emerging service orientations and transformations (SOT) (2016) (15)
- Marcel: Simulating the Novice Programmer (1992) (15)
- Introduction to the Smart Service Systems: Analytics, Cognition, and Innovation Minitrack (2017) (15)
- Twenty Things to Do with a Computer (2013) (15)
- NBIC convergence and technology-business coevolution: Towards a services science to increase productive capacity (2006) (14)
- Fuzzy Consensus Model for Governance in Smart Service Systems (2015) (14)
- Learner-Centered Education (Introduction to the Special Section). (1996) (14)
- AI Multimedia and Education (1993) (13)
- Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon (2014) (13)
- Service Systems, Networks, and Ecosystems: Connecting the Dots Concisely from a Systems Perspective (2018) (12)
- Marcel: a generate-test-and-debug (gtd) impasse/repair model of student programmers (1989) (12)
- Smart Governance to Mediate Human Expectations and Systems Context Interactions (2013) (11)
- THE RELATIONSHIP OF CONSTRAINED FREE-RESPONSE TO MULTIPLE-CHOICE AND OPEN-ENDED ITEMS (1989) (11)
- Learning the Models of Customer Behavior: From Television Advertising to Online Marketing (2017) (11)
- Social Value: A Service Science Perspective (2015) (11)
- Simulation-based learning systems: prototypes and experiences (1992) (9)
- Innovation and Skills: Future Service Science Education (2010) (9)
- Point of View: T-Shaped Innovators (2015) (9)
- Empowering value co-creation in the digital age (2021) (9)
- Cognitive Assistance in Government and Public Sector Applications (2016) (9)
- Introduction to the Smart Service Systems: Analytics, Cognition and Innovation Minitrack (2015) (7)
- A Model Curriculum for Undergraduate Program in IT SSME (2013) (7)
- Digital Workers in Service Systems: Challenges and Opportunities (2018) (7)
- Banking on Educational Software: A Wired Economy Unfolds. (1997) (7)
- The Meaning of Learning from the Perspective of Rapid Technological Change. (2002) (7)
- Service science: on reflection (2013) (6)
- Advances in The Human Side of Service Engineering - Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA (2018) (6)
- Some Difficulties of Learning to Program (2013) (6)
- ATG education research: the authoring tools thread (1998) (6)
- Collaborative Innovation Centers (CICs): Toward Smart Service System Design (2015) (6)
- Wisdom Service Systems: Harmonious Interactions Between People and Machine (2017) (5)
- End-user programming language: the CHI'92 workshop report (1993) (5)
- Computer/Information Science (2013) (5)
- Service innovation roadmaps and responsible entities learning (2021) (5)
- IBM's University Programs (2010) (5)
- Introduction of Service Systems Implementation (2011) (5)
- T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) - Venice Gateway for Science and Technology (2017) (4)
- Collaborative Innovation Center as a New Service System to Drive Economic Development (2014) (4)
- Global Perspectives on Service Science: Japan (2016) (4)
- The study of service : from systems to ecosystems to ecology (2018) (4)
- Service Science: A New Expertise for Managing Sociotechnical Systems (2010) (4)
- Empirical studies of programmers : fifth workshop : papers presented at the Fifth Workshop on Empirical Studies of Programmers, December 3-5, 1993, Palo Alto, CA (1993) (4)
- Conditions of Learning in Novice Programmers (2013) (3)
- Reasoning-Driven Memory Modification in the Economics Domain (1984) (3)
- Viewpoint: The Future of Computing Practice and Education (2010) (3)
- Implications: Societal Collective Outcomes, Including Manufacturing (2013) (3)
- Introduction: Why Another Handbook? (2018) (3)
- T-Shaped Innovators (2015) (3)
- Empowering Makers in the Cognitive Era (2015) (2)
- Automatic labeling of speech (1982) (2)
- An Experimental Case Study on Edge Computing Based Cyber-Physical Digital Service Provisioning with Mobile Robotics (2020) (2)
- A Framework of Enhanced Performance: People's Interactions With Cognitive Assistants (2018) (2)
- Enhancing Place Reputation of Local Service Systems in the Performing Arts Perspective. An analysis of regional cases (2013) (2)
- Smart Tourism Local Service Systems (S-LTSS) to Enhance Territory reputation and Competitiveness (2012) (2)
- Pins, grooves, and sockets: a direct manipulation interface to a graphical constraint system (1993) (2)
- CHAPTER 1 SERVICE SCIENCE : TOWARD A SMARTER PLANET (2009) (2)
- Services Science and Societal Convergence (2016) (2)
- Communicating Cognitive Science: Improving Awareness and Understanding Among People Who are Not Ourselves (2015) (1)
- Learning Plans Through Experience: A First Pass In The Chess Domain (1985) (1)
- Introduction to the Smart Service Systems: Analytics, Artificial Intelligence and Cognitive Applications (2018) (1)
- Expanding Human Cognition and Communication (2003) (1)
- Social Semantic Web and Collective Knowledge Systems as Technological Enablers for Value Co-Creation in Service Systems (2015) (1)
- What Do Novice Programmers Know About Recursion (2013) (1)
- Strategic Relationships: A Service Science Perspective (2017) (1)
- Commentary on ‘Value Creation and Cognitive Technologies: Opportunities and Challenges’ (2018) (1)
- Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015 (2017) (1)
- T-Shaped Professionals: Adaptive Innovators (2018) (1)
- The Role of Open-Source Software in Artificial Intelligence (2021) (1)
- Welcome Message from the General Co-Chairs (2017) (0)
- Global Perspective on Service Science (2012) (0)
- Computer/lnformation science (2013) (0)
- Visions and Views (0)
- Introduction to the Minitrack on Practitioner Research Insights: Applications of Science and Technology in Work (2021) (0)
- Introduction to the Minitrack on Smart Service Systems Design (2022) (0)
- Introduction to the Minitrack on Smart Service Systems with Analytics and Open Tech Artificial Intelligence (2020) (0)
- Introduction to the Minitrack on Analytics and AI for Industry - Specific Applications (2019) (0)
- The Black Box Inside the Glass Box: Presenting Computing Concepts to Novices (2013) (0)
- Introduction to the Minitrack on Business Intelligence, Analytics and Cognitive: Case Studies and Applications (COGS) (2018) (0)
- Exploring New Digital Age Challenges (2021) (0)
- Two processor continuous speech recognition system (1980) (0)
- Service Science, Management, Engineering, and Design (SSMED): una disciplina emergente Profilo e riferimenti (2011) (0)
- Chapter 7 Implications : Societal Collective Outcomes , Including Manufacturing (2014) (0)
- Emerging service orientations and transformations (SOT) (2016) (0)
- Introduction to the Minitrack on Smart Service Systems: Analytic, Cognition and Innovation (2018) (0)
- The role of positive emotions in the creation of positively deviant Business to Busines services: Examination of employee and customer perceptions (2012) (0)
- 26 Semantic Learning-Based Innovation Framework for Social Media (2016) (0)
- Programming support environments (2003) (0)
- The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation (2021) (0)
- Introduction to the Minitrack on Innovative Applications of Technologies in University - Industry Collaboration to Prepare for the Future of Work (2023) (0)
- Apple Launches Educational Object Economy (1997) (0)
- Does Programming Language Affect the Type of Conceptual Bugs in Beginner's Programs? A Comparison of FPL and Pascal (2013) (0)
- Teaching Mathematics Through Programming in the Classroom (2013) (0)
- Introducing the Cognitive Systems Institute Group (2015) (0)
- Facilitating service development in a multi-agent environment: Different roles of consultancy (2012) (0)
- Children's Mental Models of Recursive Logo Programs (2013) (0)
- Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence (2021) (0)
- Introduction to the Minitrack on Business Intelligence, Analytics and Cognitive Technologies for Industry - Specific Applications (2020) (0)
- Programming: Past, Present and Future (2000) (0)
- Boxer: A Reconstructible Computational Medium (2013) (0)
- Proceedings of AAAI 2022 Fall Symposium: The Role of AI in Responding to Climate Challenges (2022) (0)
- An Analysis Study of the Feasibility on Offering Bachelor’s Degree in Service Science (2018) (0)
- Introduction to the Special Section on the 2013 Naples Forum on Service: From Traditional Pillars to Future Research Avenues (2014) (0)
- Introduction to the Minitrack on Case Studies of Artificial Intelligence, Business Intelligence, Analytics Technologies for Industry Platforms (2021) (0)
- Apple Computer's Authoring Tools & Titles R&D Program (1995) (0)
- Introduction to the Minitrack on Smart Service Systems: Analytics, Artificial Intelligence and Cognitive Applications (2019) (0)
- Introduction to Business Intelligence, Analytics and Cognitive: Case Studies and Applications (COGS) Minitrack (2017) (0)
- Volume 2 2 / 2018 Digital Transformation in Service Management (2018) (0)
- The Psychology of How Novices Learn Computer Programming (2013) (0)
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