Leonard Berry

Q: What Schools Are Affiliated With Leonard Berry

Leonard Berry is affiliated with the following schools: University of Arizona, Boston College, University of Denver, Texas A&M University, Texas Tech University, Monash University, Arizona State University

Leonard Berry 's AcademicInfluence.com Rankings

Leonard Berry

Business

#71

World Rank

#83

Historical Rank

#48

USA Rank

Marketing

#11

World Rank

#11

Historical Rank

USA Rank

business Degrees

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Business

Leonard Berry 's Degrees

PhD Marketing University of Arizona
Masters Business Administration Texas Tech University
Bachelors Marketing Texas Tech University

Why Is Leonard Berry Influential?

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Leonard Berry 's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. (1988) (22747)
A Conceptual Model of Service Quality and Its Implications for Future Research (1985) (20887)
The Behavioral Consequences of Service Quality (1996) (11321)
Refinement and reassessment of the SERVQUAL scale. (1991) (4346)
Delivering quality service : balancing customer perceptions and expectations (1990) (4027)
Relationship marketing of services—growing interest, emerging perspectives (1995) (3364)
The nature and determinants of customer expectations of service (1993) (2694)
Problems and Strategies in Services Marketing (1985) (2374)
Marketing Services: Competing Through Quality (1991) (2355)
Communication and Control Processes in the Delivery of Service Quality (1988) (1989)
Cultivating service brand equity (2000) (1788)
Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994) (1691)
Customers' motivations for maintaining relationships with service providers (1997) (1679)
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994) (1639)
Understanding Service Convenience (2002) (1310)
A MULTIPLE-ITEM SCALE FOR MEASURING CUSTOMER PERCEPTIONS OF SERVICE QUALITY (1988) (1198)
Managing the Total Customer Experience (2002) (1082)
An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery (2000) (999)
More on improving service quality measurement (1993) (915)
Emerging perspectives on services marketing (1983) (620)
Quality counts in services, too (1985) (615)
Five imperatives for improving service quality (1991) (597)
The service-quality puzzle (1988) (566)
Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model (1991) (549)
Improving service quality in America: Lessons learned (1994) (475)
Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing (2006) (467)
Relationship Marketing of Services Perspectives from 1983 and 2000 (2002) (459)
Health Care (2007) (451)
Creating new markets through service innovation (2006) (423)
The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality (2007) (415)
Service fairness: What it is and why it matters (1998) (402)
Building a New Academic Field-- The Case of Services Marketing (1993) (354)
The promise of Lean in health care. (2013) (350)
On Great Service: A Framework for Action (1995) (318)
A Behavioral Conception of Retail Image (1968) (316)
Listening to the Customer -The Concept of a Service-Quality Information System (1997) (303)
Guidelines for the advertising of services (1981) (253)
What's the Hard Return on Employee Wellness Programs? (2010) (248)
Service Innovativeness and Firm Value (2013) (245)
Prescriptions for a service quality revolution in America (1992) (232)
Patients' perspectives on ideal physician behaviors. (2006) (229)
A Conceptual Framework for the Domain of Evidence-Based Design (2010) (212)
An empirical examination of relationships in an extended service quality model (1990) (191)
BIG IDEAS IN SERVICES MARKETING (1986) (184)
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (1999) (173)
Capture and Communicate Value in the Pricing of Services (1996) (171)
Service Quality: A Profit Strategy for Financial Institutions (1988) (158)
Opportunities for Innovation in the Delivery of Interactive Retail Services (2010) (156)
Build Loyalty Through Experience Management (2007) (151)
Services marketing starts from within (2000) (147)
Clueing in customers. (2003) (145)
A Fertile Field for Service Research (2009) (141)
Innovations in Access to Care: A Patient-Centered Approach (2003) (141)
Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper (1994) (135)
Serving unfair customers (2008) (132)
A framework for conducting a services marketing audit (1991) (130)
Patients’ Commitment to Their Primary Physician and Why It Matters (2008) (129)
Relationship retailing: transforming customers into clients (1986) (128)
The Effect of the Servicescape on Service Workers (2008) (124)
Creating New Markets Through Service (2006) (114)
Discovering the Soul of Service (1999) (113)
A Practical Guide to Combining Products Services (2009) (108)
UNDERSTANDING CUSTOMER EXPECTATION OF SERVICE (1991) (100)
Brand in Labour‐Intensive Services (2004) (91)
The old pillars of new retailing. (2001) (87)
Teaching an Old Service New Tricks (2000) (86)
Building a strong services brand: Lessons from Mayo Clinic (2007) (86)
Motivating Customers to Adhere to Expert Advice in Professional Services (2015) (84)
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations (2008) (78)
Fable Hospital 2.0: The Business Case for Building Better Health Care Facilities (2011) (77)
Care coordination for patients with complex health profiles in inpatient and outpatient settings. (2013) (73)
The Business Case for Better Buildings (2004) (71)
What's the hard return on employee wellness programs? (2010) (68)
Finding Hope and Healing When Cure Is Not Possible (2019) (67)
Supporting the Supporters: What Family Caregivers Need to Care for a Loved One With Cancer. (2017) (67)
Marketing Financial Services: A Strategic Vision (1985) (65)
When Patients and Their Families Feel Like Hostages to Health Care. (2017) (57)
Service firms need marketing skills (1983) (54)
For love and money: The common traits of successful retailers (1997) (53)
Service Safety in the Pandemic Age (2020) (52)
Lessons in Integrating Shared Decision-Making Into Cancer Care. (2018) (49)
Service innovation is urgent in healthcare (2019) (47)
A Roadmap for Improving Healthcare Service Quality (2011) (45)
Ten lessons for improving service quality (1993) (42)
Revisiting “big ideas in services marketing” 30 years later (2016) (41)
The Impact of Facility Improvements on Hospital Nurses (2008) (37)
You Say You Want a Revolution? Drawing on Social Movement Theory to Motivate Transformative Change (2015) (36)
Our Roles as Educators: Present and Future (1993) (35)
Should Business Care About Obesity (2007) (32)
Retail positioning strategies for the 1980s (1982) (31)
Innovative Healthcare Delivery (2010) (31)
Is it time to reconsider the term “cancer survivor”? (2019) (30)
The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment (2011) (30)
The Branding of Palliative Care. (2016) (30)
The Collaborative Organization:: Leadership Lessons from Mayo Clinic (2004) (28)
Banking tomorrow: Managing markets through planning (1978) (26)
Competing with quality service in good times and bad (2009) (25)
The enduring culture of Mayo Clinic. (2014) (24)
Partnering for prevention with workplace health promotion programs. (2011) (23)
Toward a strategy of patient-centered access to primary care. (2014) (22)
Role of Kindness in Cancer Care. (2017) (22)
Pricing hybrid bundles by understanding the drivers of willingness to pay (2018) (20)
Physician counseling of overweight patients about preventive health behaviors. (2014) (19)
Bank Marketing Priorities in the United States (1982) (19)
Restoring customer confidence. (2004) (19)
Team-based care at Mayo Clinic: a model for ACOs. (2014) (18)
A Healthcare Agenda for Business (2004) (18)
Marketing for Bankers (1988) (17)
Marketing in retailing: a research agenda (1990) (16)
Improving Nonclinical and Clinical-Support Services: Lessons From Oncology (2018) (16)
Essentials for improving service quality in cancer care. (2016) (16)
An Evaluation of Sales Training in the U.S. Banking Industry (2013) (15)
Improving Service Quality in Primary Care (2015) (15)
Improve service by acting small (2001) (14)
The best companies are generous companies (2007) (14)
When the Aims and the Ends of Health Care Misalign (2020) (13)
Leadership lessons from lean. (2013) (13)
Lessons from high-performance service organizations (2011) (11)
An “Essential Services” Workforce for Crisis Response (2020) (11)
Lessons That Patient-Centered Medical Homes Can Learn From the Mistakes of HMOs (2010) (11)
Marketing for the bank executive (1975) (10)
Personal Selling in the US Banking Industry: 1983 and 1988 (1990) (9)
Becoming a Marketing Academician: A Strategic Career Planning Seminar for Doctoral Students (1989) (9)
Managing the Clues in Cancer Care. (2016) (9)
Introduction to special section (1993) (8)
Regaining the Health of a Nation:: What Business can do about Obesity (2006) (8)
New Diagnosis Bundle: Improving Care Delivery for Patients With Newly Diagnosed Cancer. (2016) (7)
IN PURSUIT OF CONSUMER THEORY (1970) (7)
Using Evidence to Design Cancer Care Facilities (2020) (7)
Bankers Who Sell: Improving Selling Effectiveness in Banking (1985) (7)
'Do-it-Yourself' Employee Health Care (2012) (6)
Strategies for Growth in Banking: An Exposition (1983) (6)
Discovering the Soul of Service: The Nine Drivers of Sustainable Success (1999) (6)
A Physicians’ Agenda for Partnering with Employers and Insurers: Fresh Ideas (2006) (6)
Mayo Clinic Arizona's 7-step approach to improve service and delight customers (2012) (5)
Service Guarantees Have a Place in Health Care (2019) (5)
What Adult Cancer Care Can Learn From Pediatrics. (2016) (5)
Creating value through quality service (2020) (5)
The business case for better buildings. (2004) (5)
Recapturing Marketing's Mission (2005) (5)
Trust-Based Partnerships Are Essential - and Achievable - in Health Care Service. (2021) (4)
Confronting America's healthcare crisis (2008) (4)
Marketing Continuing Education Programs. (1973) (3)
A Study on Service Quality Perceptions and Customer Satisfaction in Private Sector Life Insurance Companies: A Study with Special Reference to Chennai City (2014) (3)
The High Stakes of Outsourcing in Health Care. (2021) (3)
The Personal Selling Orientation of Banks in the United States (1984) (3)
Mayo Clinic: Making Complex Healthcare Simpler (2013) (2)
How a Child With Cancer Moved From Vulnerability to Resilience. (2017) (2)
Marketing de servicios financieros: una visión estratégica (1989) (2)
Shared decision making with breast cancer patients: impact on patient engagement and fear of recurrence. Protocol for a Danish randomized trial in radiotherapy (DBCG RT SDM) (2021) (2)
Practical Ideas for Improving the Quality of Hospice Care. (2017) (2)
Marketing and the social environment: A readings text (1973) (2)
Where to invest healthcare dollars. Diabetes an example of how spending on prevention can save lives, costs. (2004) (2)
Enduring leadership: Lessons from the Mayo Clinic (2009) (2)
Reviewers for Mayo Clinic Proceedings (2016). (2018) (2)
Learning to Write, Writing to Learn (1998) (1)
Health Care Organizations Should Be as Generous as Their Workers (2020) (1)
A COMPARATIVE STUDY ON THE CUSTOMER SATISFACTION IN PRIVATE SECTOR AND PUBLIC-SECTOR BANKS WITH REFERENCE TO KAMAREDDY TOWN (2018) (1)
When Cancer Centers Mislead Prospective Patients. (2020) (1)
Designing the Service Factory for Customers and Employees (2001) (1)
STRATEGIC TEAMWORK IN HEALTH CARE: THE ESSENTIAL ROLE OF PHYSICIANS. (2015) (1)
Customer support services’ next horizon: a commentary (2020) (1)
Strategic generosity: STRATEGIC GENEROSITY (1999) (1)
Elevating the Discussion—The Value of Worksite Health Promotion (2011) (1)
Proposing a Bill of Rights for Patients With Cancer. (2020) (1)
Behavioral Intention Battery (2014) (0)
Advancing human health, safety, and well-being with healthy buildings (2021) (0)
Platform Based of The Major Attribute Research for The Service Ecosystem Construction (2014) (0)
SERVICE QUALITY MANAGEMENT IN RURAL TOURISM SECTOR Rasa Rukuižienė Lithuanian University of Agriculture (2014) (0)
Pricing hybrid bundles by understanding the drivers of willingness to pay (2017) (0)
Book Review: Learning to Write, Writing to Learn (1998) (0)
Analysis of gaps in telecommunication services-a study with respect to service gaps in fixed-line segment ” (2019) (0)
The successful use of glass ionomer luting cements without post-cementation sensitivity. (1987) (0)
Leading for the long term (1997) (0)
Managing the Evidence in SERVICE BUSINESSES (2010) (0)
Reflections on Jagdish Sheth: A Marketing Role Model (2019) (0)
STRATEGIC TEAMWORK IN HEALTH CARE (2015) (0)
Customer Relationship Management Customer Satisfaction Ebooks Download (2021) (0)
Service innovation is urgent in healthcare (2019) (0)
Leonard L. Berry, PhD: The Mayo culture of leadership. (2009) (0)
Marketing para el ejecutivo de banca (1976) (0)
Mays Business School Texas A&M University (2012) (0)
Letters to the Editors (2009) (0)
How Hospitals Improve Health Equity Through Community-Centered Innovation (2023) (0)
Pediatric Cancer Care-The Empathy Would Work For Adults Also (2018) (0)
Seven qualities to seek. (2013) (0)
Designing connection into healthcare services (2020) (0)

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Other Resources About Leonard Berry

en.wikipedia.org

What Schools Are Affiliated With Leonard Berry ?

Leonard Berry is affiliated with the following schools:

Leonard Berry 's Academic­Influence.com Rankings