Leonard Schlesinger's AcademicInfluence.com Rankings Leonard Schlesinger's Degrees Similar Degrees You Can Earn Why Is Leonard Schlesinger Influential? (Suggest an Edit or Addition)
According to Wikipedia , Leonard A. Schlesinger is an American author, educator, and business leader. He is currently the Baker Foundation Professor at Harvard Business School and President Emeritus of Babson College where he served as the college's 12th President from 2008 through 2013.
(See a Problem?) Leonard Schlesinger's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000 2010 0 500 1000 1500 2000 2500 3000 3500 4000 4500 Published Works Putting the Service-Profit Chain to Work (1994) (4065)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009) Choosing strategies for change. (1979) The service-driven service company. (1991) (485)Breaking the Cycle of Failure in Services (1991) (478)Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers (1996) (330)The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees (2003) (159)Job Satisfaction, Service Capability and Customer Satisfaction (1991) (150)Guarantees come to professional service firms. (1992) (113)What to Do When You Don't Know What to Do (2012) (93)The deindustrialization of America, by Barry Bluestone and Bennett Harrison. New York: Basic Books, 1982 (1983) Do Supervisors Thrive in Participative Work Systems (1979) Total quality management and the human resource professional: Applying the baldrige framework to human resources (1991) Organization: Text, Cases, and Readings on the Management of Organizational Design and Change (1992) (50)Quality of work life and the manager: Muddle in the middle (1984) Enfranchisement of Service Workers (1991) The Value Profit Chain (2003) (31)The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects (1999) Customer Experience Creation (2005) (23)Just Start: Take Action, Embrace Uncertainty, Create the Future (2012) (21)Quality of work life and the supervisor (1982) (18)Leading the high‐capability organization: Challenges for the twenty‐first century (1997) The First-Line Supervisor: Past Present and Future (1987) (14)Leadermember interaction in management committees. (1960) The management game. (1987) Euro Disney: The First 100 Days (1992) (11)The normative underpinnings of human resource strategy (1983) New project? Don't analyze--act. (2012) (11)People Express (A) (1983) (11)The Real Heroes of Business : ...and Not a Ceo Among Them (1994) (9)Choosing for Change (2008) (9)Managing Behavior in Organizations (1983) (8)Note on Leveraged Buyouts (1989) (8)Managing behavior in organizations : text, cases, readings (1983) (7)The service-profit link (1993) (6)“Hardwiring” an organization’s service performance (2003) The Ecology of Work (1981) (6)Chronicles of Corporate Change: Management Lessons from AT&T and Its Offspring (1987) Total Quality Management and the Human Resource Professional (1991) (5)Taco Bell Corp. (1991) (5)Mastering the Art of Change: Managing Convergence and Upheaval (1989) (4)The Management Guide (1989) (3)The Transformational Leader, by Noel M. Tichy and Mary Anne Devanna, New York: John Wiley & Sons, Inc., 1986, 306 pp., $19.95 (1987) Chronicles of Corporate Change (1987) (3)Gain Sharing at Star Cablevision Group (1991) (2)Beyond the carrot and the stick. (1985) (2)Action Trumps Everything (2010) (2)Leading for the Future of Services (2015) Cash America International, Inc. (1994) (2)An Alternative to Buzzword Management (1985) (2)Leonard, A (2014) (2)Leonard, A (2014) (2)PepsiCo: A View from the Corporate Office TN (1994) (2)Are You Spending 1,000 Hours Preparing for Your Next Job? (2012) (1)Mobilizing people for breakthrough service (1993) (1)HealthCare.gov: The Crash and the Fix (A) (2015) (1)Some Preliminary Thoughts on Action Planning (1983) (1)People, Service, Success: The Service Profit Link (1993) (1)Own Your Future (2014) (1)Leading the High Capability Organization (1997) (1)The Lifetime value of customers (1994) (1)Career Plans Are Dangerous (2012) (1)Transformation at Ford (1989) (1)Achieving Breakthrough Service (1992) (1)How to Turn an Obstacle into an Asset (2012) (1)Taco Bell Corporation: A Case of Service Leadership (1994) (1)Northwest Airlines: Rebuilding the Airline (A)--June 1990 (1996) (1)Entrepreneur in Chief (2009) (1)Act Like an Entrepreneur Inside Your Organization (2015) (1)The Process of Work Restructuring and Its Impact on Collective Bargaining (1977) (1)Integrating Human Resource and Service Delivery Strategies, Module Note (1992) (0)Saving customers with service recovery (1994) (0)Goldman Sachs: The 10,000 Small Businesses Program (2018) (0)2012 Obama Campaign: Learning in the Field (2015) (0)Uniroyal-Goodrich Tire Co. (1989) (0)AT&T: Adaptation in Progress (A1) (1981) (0)ServiceMaster Industries, Inc., Teaching Note (1992) (0)The Nuts and Bolts of Breakthrough Service Operations (2015) Taco Bell Inc. (1983-1994) (1998) (0)Epilogue: One Last Story (2015) Nordstrom and Nordstrom: Dissension in the Ranks? (A), Teaching Note (1992) (0)Northwest Airlines: Brush with Bankruptcy (A)--November 1992 (1996) (0)Northwest Airlines: Brush with Bankruptcy (C)--March-June 1993 (1996) (0)Athena Bancorp (Brief Case) (2019) (0)Contest for Northwest Airlines--1989 (A) (1996) (0)The Priceline Group: Booking a Place for the Future (2016) (0)Preparing for Uncertainty: How to Use Creaction at Work (2015) (0)Shaping Service Strategies That Deliver Results (2015) Prevent Conflicting Messages from Confusing Your Team (2014) (0)Century Paper Corp. (1977) (0)LOLA: Do You Know What's in Your Tampon? (2020) (0)Caldwell Partners International, Inc. (1990) (0)Instructor's Manual to Accompany Managing Behavior in Organizations: Text, Cases, Readings (1983) (0)Marketspace Bookmall Competition (1998) (0)Target sport adventures (2002) (0)Intuit Video Supplement III (2018) (0)Northwest Airlines: Coping with Change--August 1992 (1996) (0)Overcoming Fear and Change (1979) (0)Leading a Breakthrough Service Is Different (2015) Develop Winning Support Systems (2015) Prudential-bache and Thomson McKinnon (A) and prudential-bache and Thomson McKinnon (B): teaching note (2002) (0)New Technologies at Tiner Trucking Co. (B) (1992) (0)How to Find the Perfect Job Applicant (or Look Like One) (2012) (0)The Biggest Obstacle to Innovation? You (2012) (0)Designing Operating Strategies That Support the Service Vision (2015) When Should You Quit Your Day Job (2012) (0)Contest for Northwest Airlines 1989 (B), The (1996) (0)SmileDirectClub: Better Is Better (2020) (0)Leading the Performance-Oriented Culture (1996) (0)Xerox Corp.: Leadership Through Quality (A) (1989) (0)Creating and Capitalizing on Internal Quality— “A Great Place to Work” (2015) Prudential-Bache and Thomson McKinnon (A) and (B), Teaching Note (1992) (0)Northwest Airlines: Financing Maintenance Facilities in Minnesota--1991 (A) (1996) (0)How to Get Your Boss to Say Yes (2012) (0)Taco Bell Corp., Teaching Note (1992) (0)Internal Entrepreneurs Don't Have to Be Lonely (2014) (0)Work Restructuring in Unionized Organizations (1977) (0)Sunday River Ski Resort (1992) (0)Choosing Between Making Money and Doing What You Love (2012) (0)Services Marketing: Foster Customer Ownership (2015) Who Says Work Has to Be Fulfilling (2012) (0)Supervisory roles in participative work systems (1979) (0)Fairfield Inn (A), Teaching Note (1992) (0)Air Miles Canada (1993) (0)The June Oven (2020) (0)Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program, Teaching Note (1992) (0)Thinking Like A Manager and Managing for the Long Run (2000) A Consumer Guide To Six Organizational Behavior Textbooks (1979) The Supervisor in Participative Work Systems: Some Role Difficulties. (1978) How to Be Happier at Work (2012) (0)Northwest Airlines: Strategic Alliance and Strategic Position--May 1996 (1996) (0)Is It Cheating to Have a Side Project (2012) (0)Northwest Airlines: Brush with Bankruptcy (B)--November 1992-March 1993 (1996) (0)Roger Smith: A Great Little New York Hotel (1992) (0)Chronicles of Corporate Change: Management Lessons from AT&T and Its Offspring. (1989) Supporting Entrepreneurs in Muslim Countries (2010) (0)Selecting the head of HR: A round‐table discussion (1988) Listening to customers (1994) (0)Gain Sharing at Star Cablevision Group, Teaching Note (1992) (0)When Your Boss Gives You Conflicting Messages (2014) (0)How to Create Raving Fans (2012) (0)Quality of Work Life and the Manager (1984) (0)Action Planning and Implementation: A Manager's Checklist (1980) (0)A Consumer Guide to Six Introductory Organizational Behavior Textbooks (1979) (0)Northwest Airlines: Rebuilding the Airline (B)--November 1990 (1996) (0)American Nursing Services, Inc. (1992) (0)Case of the Complaining Customer (HBR Case Study and Commentary) (1990) (0)Northwest Airlines: Brush with Bankruptcy (D)--June-July 1993 (1996) (0)Achieving Breakthrough Service Teleseminar (1992) (0)Prudential-Bache and Thomson McKinnon (A) (1990) (0)Team Rubicon: Bridging the Gap from Startup to National Organization (2015) (0)Drug Fair, Inc. (A) (1976) (0)How Internal Entrepreneurs Can Deal With Friendly Fire (2014) (0)Start-up Revolution (2011) (0)Girl Scouts of the U.S.A. (A), (B), and (C), Teaching Note (1990) (0)More Papers This paper list is powered by the following services:
Other Resources About Leonard Schlesinger What Schools Are Affiliated With Leonard Schlesinger? Leonard Schlesinger is affiliated with the following schools:
