Leslie Willcocks | Academic Influence

Leslie Willcocks's AcademicInfluence.com Rankings

Leslie Willcocks

Communications

#3187

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#4505

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Linguistics

#595

World Rank

#778

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Communications

Leslie Willcocks's Degrees

Bachelors Computer Science University of Manchester

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Why Is Leslie Willcocks Influential?

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According to Wikipedia, Leslie P. Willcocks is a Professor of Technology Work and Globalization and governor of the Information Systems and Innovation Group at the London School of Economics. He is considered an authority in the field of Outsourcing and recipient of the PricewaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to the field.

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Leslie Willcocks's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

An Empirical Investigation of Information Technology Sourcing Practices: Lessons From Experience (1998) (1081)
Core IS Capabilities for Exploiting Information Technology (1998) (1056)
A review of the IT outsourcing literature: Insights for practice (2009) (709)
The Value of Selective IT Sourcing (1996) (667)
Shaping the Future. Business Design Through Information Technology (1991) (528)
Exploring information technology outsourcing relationships: theory and practice (2000) (498)
A review of the IT outsourcing empirical literature and future research directions (2010) (466)
Global Information Technology Outsourcing: In Search of Business Advantage (2001) (437)
Exploring relationships in information technology outsourcing: the interaction approach (2002) (401)
Enterprise resource planning: the role of the CIO and it function in ERP (2000) (376)
INFORMATION SYSTEMS DEVELOPMENT (2006) (337)
Social theory and philosophy for information systems (2004) (334)
The Winner's Curse in IT Outsourcing: Strategies for Avoiding Relational Trauma (2002) (307)
Taking the measure of outsourcing providers (2005) (296)
The Handbook of Global Outsourcing and Offshoring (2009) (278)
It and Business Process Outsourcing: The Knowledge Potential (2004) (273)
Risk mitigation in IT outsourcing strategy revisited: longitudinal case research at LISA (1999) (268)
Second-Wave Enterprise Resource Planning Systems: The Role of the CIO and IT Functions in ERP (2000) (257)
Interpreting information technology sourcing decisions from a transaction cost perspective: Findings and critique (1995) (254)
IT outsourcing as strategic partnering: the case of the UK Inland Revenue (1998) (251)
Digitisation, ‘Big Data’ and the transformation of accounting information (2014) (247)
Measuring organizational IS effectiveness: an overview and update of senior management perspectives (2002) (238)
REALIZING OUTSOURCING EXPECTATIONS Incredible Expectations, Credible Outcomes (1994) (225)
Critical Realism in Information Systems Research (2013) (223)
Information management - the evaluation of information systems investments (1994) (216)
Global outsourcing of back office services: lessons, trends, and enduring challenges (2008) (214)
Analysing four types of IT sourcing decisions in the context of scale, client/supplier interdependency and risk mitigation (1998) (208)
Evaluating Information Technology investments: research findings and reappraisal (1992) (204)
Critical Success Factors in International ERP Implementations: A Case Research Approach (2007) (190)
Co-operative partnership and ‘total’ IT outsourcing: From contractual obligation to strategic alliance? (1995) (189)
Business process outsourcing studies: a critical review and research directions (2011) (189)
25th anniversary edition (2010) (188)
Robotic Process Automation at Telefónica O2 (2015) (182)
Exploring ASP as sourcing strategy: theoretical perspectives, propositions for practice (2002) (171)
IT outsourcing configuration: Research into defining and designing outsourcing arrangements (2005) (170)
Beyond the It Productivity Paradox (1999) (170)
Contracts and Partnerships in the Outsourcing of IT (1994) (168)
Risk assessment and information systems (1993) (167)
Developing a knowledge-based perspective on coordination: The case of global software projects (2008) (164)
Managing Outsourcing: The Life Cycle Imperative (2005) (159)
Managing Dispersed Expertise in IT Offshore Outsourcing: Lessons from Tata Consultancy Services (2007) (157)
Information technology outsourcing in Europe and the USA: Assessment issues (1995) (147)
A new approach to automating services (2016) (146)
The Relationship Advantage: Information Technologies, Sourcing, and Management (2002) (146)
Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness (2003) (143)
Global software development: Exploring socialization and face-to-face meetings in distributed strategic projects (2007) (142)
Global Sourcing of Business and IT Services (2006) (141)
Implementing Core IS Capabilities:: Feeny–Willcocks IT Governance and Management Framework Revisited (2006) (140)
Beyond Transaction Cost Economics: Towards an endogenous theory of Information Technology Outsourcing (2011) (132)
Strategic Sourcing of Information Systems: Perspectives and Practices (1998) (130)
The Relationship Advantage (2001) (129)
The mind or the heart? it depends on the (definition of) situation (2006) (124)
In search of information technology productivity: Assessment issues (1997) (123)
Application Service Provision: Risk Assessment and Mitigation (2002) (122)
Relationships in it outsourcing: a stakeholder perspective (2000) (122)
To outsource IT or not?: recent research on economics and evaluation practice (1996) (121)
IT outsourcing in insurance services: risk, creative contracting and business advantage (1999) (119)
Intelligent It Outsourcing (2003) (117)
What We May Learn From the Social Shaping of Technology Approach (2005) (116)
IT-enabled business process reengineering: organizational and human resource dimensions (1995) (112)
The IT function and robotic process automation (2015) (110)
The Handbook of Global Outsourcing and Offshoring 3rd edition (2015) (108)
It Outsourcing and Core is Capabilities: Challenges and Lessons at Dupont (2005) (105)
Outsourcing, bureaucracy and public value: Reappraising the notion of the "contract state" (2010) (105)
Netsourcing: Renting Business Applications and Services Over a Network (2002) (102)
The ranking of top IS journals: a perspective from the London School of Economics (2008) (101)
Outsourcing IT: The strategic implications (1995) (100)
Investing in information systems: evaluation and management (1995) (100)
Strategic sourcing of information systems (1998) (98)
Service automation robots and the future of work (2016) (97)
Pathways to E-Business Leadership: Getting from Bricks to Clicks (2001) (97)
Project Management For Information Systems (1991) (94)
Robotic process automation: strategic transformation lever for global business services? (2017) (93)
Managing information systems in UK public administration: Issues and prospects (1994) (91)
An integrative semiotic framework for information systems: The social, personal and material worlds (2014) (87)
Second-Wave Enterprise Resource Planning Systems (2003) (85)
Survey of IT Outsourcing Experiences in US and UK Organizations (2000) (79)
Global sourcing: recent trends and issues (2009) (77)
The evolution of the organizational architect (2002) (75)
Market as opportunity? Case studies in outsourcing information technology and services (1993) (74)
Unreasonable expectations – NHS IT, Greek choruses and the games institutions play around mega-programmes (2007) (74)
Business process re-engineering in theory and practice : business paradise regained? (1995) (73)
IT sourcing reflections (2003) (71)
Michel Foucault in the Social Study of ICTs (2006) (69)
The Outsourcing Enterprise: From Cost Management to Collaborative Innovation (2010) (67)
Up and Running. Integrating Information Technology and the Organization (1991) (65)
Computerising work: people, systems design and workplace relations (1987) (65)
Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract (2014) (64)
Information Systems and Outsourcing (2009) (63)
Information Systems Outsourcing in Theory and Practice (1995) (62)
Achieving Step-Change in Outsourcing Maturity: Toward Collaborative Innovation (2011) (61)
Commercializing the Back Office at Lloyds of London:: Outsourcing and Strategic Partnerships Revisited (2004) (60)
Rediscovering public services management (1992) (59)
Global IT outsourcing: search for business advantage (2001) (58)
New strategies in it outsourcing : major trends and global best practice (1997) (57)
Predicting risk of failure in large-scale Information Technology projects (1994) (57)
Moving to e-business (2000) (57)
Does Domberger's theory of ‘The Contracting Organization’ explain why organizations outsource IT and the levels of satisfaction achieved? (2007) (56)
Establishing the Business of the Future:: the Role of Organizational Architecture and Information Technologies (2003) (55)
Innovation in Technology and Organization (1990) (55)
Missing links: building critical social ties for global collaborative teamwork (2008) (54)
Information systems sourcing: examining the privatization option in USA public administration (1997) (54)
Evaluating the feasibility of information systems investments: recent UK evidence and new approaches (1994) (53)
Business process outsourcing and dynamic innovation (2014) (53)
Robotic process automation at Xchanging (2015) (53)
Information Technology in Public Services: Towards the Contractual Organization? (1997) (52)
Government policy, public value and IT outsourcing: The strategic case of ASPIRE (2012) (51)
Transforming A Back-Office Function: Lessons From BAE Systems' Experience With An Enterprise Partnership (2003) (51)
From boundary spanning to creolization: A study of Chinese software and services outsourcing vendors (2013) (50)
PUBLIC SERVICES MANAGEMENT: ACTIVITIES, INITIATIVES AND LIMITS TO LEARNING (1990) (49)
The Practice of Outsourcing: From Information Systems to BPO and Offshoring (2009) (49)
Managing I. T. as a Strategic Resource (1997) (49)
Outsourcing business processes for innovation (2013) (49)
The Outsourcing Enterprise (2010) (48)
Robo-Apocalypse cancelled? Reframing the automation and future of work debate (2020) (48)
Cloud sourcing and innovation: slow train coming? A composite research study (2013) (48)
Information systems investments: evaluation at the feasibility stage of projects (1991) (48)
The next step for the CEO (2010) (48)
Second-Wave Enterprise Resource Planning Systems: The Continuing ERP Revolution: Sustainable Lessons, New Modes of Delivery (2003) (47)
Evolving IS Capabilities to Leverage the External IT Services Market (2007) (46)
Making IT Count: Strategy, Delivery, Infrastructure (2002) (45)
Delivering IT And E-Business Value (2001) (44)
How Do Organizations Evaluate and Control Information Systems Investments? Recent UK Survey Evidence (1993) (44)
IT Systems Implementation: Research Findings from the Public Sector (1989) (43)
Offshore Outsourcing: A Country too Far? (1996) (43)
Implementing CRM : From Technology to Knowledge (2007) (42)
Moving to the cloud corporation (2014) (41)
Robotic process automation: mature capabilities in the energy sector (2015) (40)
Robotic process and cognitive automation: the next phase (2018) (39)
The New Branch Columbus project at Royal Bank of Scotland: the implementation of large-scale business process re-engineering (1996) (38)
Introduction: of capital importance (1994) (38)
Business Process Reengineering Reappraised: The Politics and Technology of Forgetting (1996) (38)
An integrative semiotic methodology for IS research (2017) (37)
The Crucial Role of Middle Management in Outsourcing (2010) (37)
The emerging Cloud Dilemma: Balancing innovation with cross-border privacy and outsourcing regulations (2019) (37)
Contracts, Control and 'Presentation' in IT Outsourcing: Research in Thirteen UK Organisations (1999) (36)
Preface: advanced outsourcing practice: rethinking ITO, BPO and cloud services (2012) (36)
Introduction: ERP-the quiet revolution (2003) (36)
Machiavelli, management and outsourcing: still on the learning curve (2011) (35)
Conflict resolution in business services outsourcing relationships (2017) (35)
In Pursuit of the Re‐Engineering Agenda in Public Administration (1997) (35)
The new IT outsourcing landscape : from innovation to cloud services (2012) (34)
Knowledge sharing issues in the introduction of a new technology (2006) (34)
Information Systems and Outsourcing: Studies in Theory and Practice (2008) (31)
Risk and information systems: developing the analysis (1994) (31)
Outsourcing and Offshoring Engineering Projects: Understanding the Value, Sourcing Models, and Coordination Practices (2011) (28)
Moving to the Cloud Corporation - How to face the challenges and harness the potential of cloud computing (2013) (27)
Social Ties in Globally Distributed Software Teams: Beyond Face-to-Face Meetings (2007) (27)
Inside information technology outsourcing: A state-of-the-art report (2000) (27)
Crocodiles in the Regulatory Swamp: Navigating The Dangers of Outsourcing, SaaS and Shadow IT (2015) (27)
XSEL's Progress: The Continuing Journey of an Expert System (1989) (26)
Beyond BRIC: offshoring in non-BRIC countries: Egypt – a new growth market: an LSE Outsourcing Unit report January 2009 (2009) (25)
Beyond the IT productivity paradox: assessment issues (1999) (25)
Exploring relationships in IT outsourcing: the interaction approach (2002) (25)
Contracting Out Information Technology in Public Sector Contexts: Research and Critique (1997) (24)
Strategic alignment revisited: connecting organizational architecture and IT infrastructure (2004) (24)
Service automation: cognitive virtual agents at SEB Bank (2017) (24)
Robotizing global financial shared services at Royal DSM (2017) (24)
How Corporations E-Source: From Business Technology Projects to Value Networks (2003) (24)
Measuring e-business performance: Towards a revised balanced scorecard approach (2003) (23)
Information technology in public services: Disaster faster? (1993) (23)
Editors' Comments - Special Issue on Domestic and Global Sourcing of the IT Workforce (2009) (23)
Cognitive Automation as Part of Deakin University's Digital Strategy (2018) (23)
Outsourcing Global Services: Knowledge, Innovation and Social Capital (2008) (23)
Does Dombergers Theory of the Contracting Organization Explain Satisfaction with IT Outsourcing? (2002) (22)
How Shall We Manage Our Journals in the Future? A Discussion of Richard T. Watson's Proposals at ICIS 2004 (2006) (22)
Contracts, Control and Presentation in IT Outsourcing: Research in 13 UK Organizations (2000) (22)
Information technology sourcing: Fifteen years of learning (2009) (22)
Outsourcing Business and I.T. Services: the Evidence of Success, Robust Practices and Contractual Challenges (2012) (22)
Business Analytics: Enabling Strategic Alignment and organisational Transformation (2012) (21)
IT outsoursing in Europe and the USA: Assessment issues (1995) (20)
IT outsourcing and the changing shape of the information systems function (1996) (20)
Developing the Information and Knowledge Agenda in Information Systems: Insights From Philosophy (2009) (19)
Understanding slow Internet adoption: ‘infomediation’ in ship-broking markets (1999) (19)
From Boundary Spanning to Creolization: Cross-cultural Strategies from the Offshore Provider's Perspective (2010) (19)
Using Business Analytics for Strategic Alignment and Organisational Transformation (2013) (18)
Rethinking capabilities and skills in the information systems function (1999) (18)
Toward the Residual IS Organization? Research on IT Outsourcing Experiences in the United Kingdom (1994) (18)
Intelligent Robotics (1989) (18)
Regaining control of IT investments – a handbook for senior UK management (1990) (18)
Business Process Outsourcing: The Promise of the Enterprise Partnership Model (2009) (18)
Advanced Outsourcing Practice (2012) (18)
Exploring Virtuality Within and Beyond Organizations: Social, Global and Local Dimensions (2008) (18)
The Enabling and Determining Environment: Neglectied Issues in an I.S. Outsourcing Strategy (1996) (18)
Relationships in outsourcing: Contracts and partnerships (1994) (17)
A strategic client/server implementation: new technology, lessons from history (1997) (17)
Researching IT multi-sourcing and opportunistic behavior in conditions of uncertainty: A case approach (2019) (17)
IT-enabled business process reengineering: From theory to practice (1995) (16)
Evaluating the outcomes of information systems plans (1999) (16)
IT Evaluation Revisited: Plus ça Change ..... (2001) (16)
Information Technology in Public Sector Settings: Towards Effective Systems (1989) (16)
How Commonwealth Bank of Australia Gained Benefits Using a Standards-Based, Multi-Provider Cloud Model (2014) (16)
Robotic process automation and risk mitigation: the definitive guide (2017) (16)
Introduction [special issue: Critical realism in information systems research] (2013) (16)
How Radical Was IT-Enabled BPR? Evidence on Financial and Business Impacts (2002) (15)
Service Provision and the Net: Risky Application Sourcing? (2002) (14)
Becoming Strategic with Intelligent Automation (2021) (14)
Outsourcing Global Services (2008) (14)
Information Technology Sourcing Research: Critique, Lessons and Prospects (2007) (13)
Outsourcing and offshoring business services (2017) (13)
`Cybernomics' and IT productivity:: Not business as usual? (1998) (13)
THE ROLE OF THE C IT FUNCTI O (2000) (13)
Social Theory and Philosophy for Information Systems Social Theory and Philosophy for Information Systems (2004) (13)
Transforming back offices through outsourcing (2006) (12)
China's Emerging Outsourcing Capabilities: The Services Challenge (2010) (12)
Continuity Versus Discontinuity: Weighing the Future of ERP Packages (2003) (12)
Global software development: exploring socialization in strategic distributed projects (2007) (12)
The handbook of global outsourcing and offshoring : the definitive guide to strategy and operations (2015) (12)
Managing Information Technology as a Strategic Resource (1997) (12)
NEW TECHNOLOGY, HUMAN RESOURCES AND WORKPLACE RELATIONS — THE ROLE OF MANAGEMENT (1988) (12)
The New IT Outsourcing Landscape (2012) (12)
Managing the sourcing process: A life cycle perspective (2006) (11)
IT outsourcing management in Poland – trends and performance (2016) (11)
Robust Practices from Two Decades of ITO and BPO Research (2012) (11)
Realizing Outsourcing Expectations: Incredible Promises, Credible Outcomes (2009) (11)
Radical Re-engineering and Information Systems: Evidence From UK Public Services (1997) (10)
Systems analysis, Systems Design (1993) (10)
Winners and losers in the digital divide (2002) (10)
Revolution in Real Time (1991) (10)
Formulating Research Methods for Information Systems (2015) (10)
How Shall We Manage Our Journals in the Future? A Discussion of Rick Watson's ICIS 2004 Proposals (2005) (10)
IT Outsourcing Governance: Illuminating on the Interplay Between Contractual and Relational Governance (2009) (9)
Information technology and radical re-engineering: Emerging issues in major projects (1996) (9)
Legal process outsourcing: the provider landscape (2013) (9)
Internet and the horizontal integration of IT businesses (2001) (9)
Enacting Research Methods in Information Systems (2016) (9)
In Search of IT Productivity - Assessment Issues (1996) (9)
Outsourcing Research: Towards More Informed Practice (2009) (9)
Chapter 3 – How IT evaluation methods are used: Examining case research from an ANT perspective (2008) (9)
Making the Outsourcing Decision (2009) (9)
A case-based assessment of the descriptiveness of three CIO typologies and validity of two CIO-effectiveness models (2008) (9)
Special issue on global sourcing of business and IT services (2012) (8)
Post-Merger IT Integration: A Comparison of Two Case Studies (2010) (8)
The winner’s curse in outsourcing: How to avoid relational trauma (2006) (8)
Introduction to the special issue on decision support systems (2005) (8)
Rediscovering Public Services Management, London: McGraw-Hill Book Company, 1992, 341 pp. (Price unknown.) (1993) (8)
Bricolage, care and information : Claudio Ciborra's legacy in information systems research (2009) (8)
Creating a journal for the 21st century (2004) (8)
Nine Keys to World-Class Business Process Outsourcing (2015) (8)
Influencing information systems practice: The action principles approach applied to robotic process and cognitive automation (2021) (8)
Cloud Sourcing: Implications for Managing the IT Function (2012) (8)
Managing Relationships across the Life Cycle of an Outsourcing Arrangement (2009) (7)
Enacting Research Methods in Information Systems: Volume 1 (2016) (7)
Cloud Computing as Innovation: Cases and Practices (2018) (7)
Commonsense Computer Security (1989) (7)
Nine Practices for Best-in-Class BPO Performance (2014) (7)
Information Technology as Policy Instrument in the UK Social Security System: Delivering an Operational Strategy (1992) (7)
South Africa’s BPO Service Advantage: Becoming Strategic in the Global Marketplace (2014) (7)
Expertise management in a distributed context: The case of offshore information technology outsourcing (2008) (7)
The core capabilities framework for achieving high performing back offices (2006) (7)
Introduction: human resource and organizational issues in the 1990s (1991) (7)
Outsourcing Information Systems (2009) (6)
Computerising: Lessons from the DHSS Pensions Strike (1987) (6)
Theory and Practice of Relational Databases (1991) (6)
Software Metrics. A Rigorous Approach (1991) (6)
Socialization in a global context: lessons from dispersed teams (2008) (6)
Rethinking legal services in the face of globalization and technology innovation: the case of radiant law (2016) (6)
Innovation in technology and organization : by Peter Clark and Neil Staunton, Routledge, London, 1989, Hardback £35.00, ISBN 0415004225, 242 pages (1990) (6)
Privacy & security in the Cloud (2013) (6)
Bricolage, Care and Information (2009) (6)
Information technology sourcing reflections (2003) (6)
Managers, spreadsheets and computing growth: contagion or control? (1991) (6)
Risk and the public service manager (1990) (6)
Innovating in Service: The Role and Management of Automation (2018) (6)
Strategy development and delivery: dealing with the IT evaluation question (1992) (5)
Domberger's theory of contracting applied to IT outsourcing (2009) (5)
Managing New Technology and Workplace Relations (1990) (5)
A Framework for Relationships in Outsourcing: Contract Management Archetypes (2017) (5)
Overview of the global sourcing marketplace (2009) (5)
Cloud and the future of business: from costs to innovation: part two: challenges (2012) (5)
Making IT strategy succeed: creating a strategic alliance between IT and the business (1992) (5)
Managing knowledge in outsourcing: Cases in financial services (2006) (5)
Robo-Apocalypse? Response and outlook on the post-COVID-19 future of work (2020) (5)
South Africa's business process outsourcing services sector: Lessons for Western-based client firms (2014) (5)
Outsourcing human resources: The case of BAE systems (2006) (5)
Managing outsourcing relationships (2009) (5)
ICT, marketisation and bureaucracy in the UK public sector: critique and reappraisal (2009) (5)
Contracts, Control and “Presentation” in IT Outsourcing (2009) (5)
IT Outsourcing Configuration: Case Research Into Structural Attributes and Consequences (2007) (5)
Teaching cases for information systems (1999) (5)
The CEO guide to selecting effective suppliers (2007) (5)
Remote working: here to stay? (2020) (4)
Value-added outsourcing at Lloyd's and BAE Systems (2003) (4)
Governing Sourcing Relationships. A Collection of Studies at the Country, Sector and Firm Level (2014) (4)
Conference report — Measuring the Value of IT Investments (25th October 1989, Cavendish Conference Centre, London) (1989) (4)
South Africaâs BPO Service Advantage (2015) (4)
Achieving Success and Innovation in Global Sourcing: Perspectives and Practices (2015) (4)
Major Currents in Information Systems (2008) (4)
Global Research Perspectives on Electronic Commerce: Introduction to the Theme Issue (1999) (4)
Global Outsourcing Discourse (2018) (4)
Best-of-Breed versus Bundled Services (2012) (4)
Outsourcing Reframed: Delivering on Collaborative Innovation (2018) (4)
The Commonwealth Bank of Australia – strategizing from outsourcing to the cloud part 1: perennial challenges amidst turbulent technology (2015) (4)
Outsourcing Practice: The Search for Flexibility and Control (2009) (4)
The Dynamics of Global Sourcing. Perspectives and Practices (2012) (4)
Shifting to Cloud Services: Current Challenges and Future Opportunities (2012) (4)
The sourcing of ebusiness projects: research into practice (2004) (4)
Assessing 12 supplier capabilities (2006) (4)
Business Process Outsourcing, Knowledge and Innovation – A Study of Enterprise Partnership (2006) (4)
Exploring Outsourcing, Governance, and Discourse (2018) (3)
Leveraging Knowledge and Expertise (2009) (3)
Building and Integrating Core IT Capabilities in Alignment with the Business: Lessons from the Commonwealth Bank 1997–2007 (2009) (3)
Commentary on "Information Systems Research: Thinking Outside the Basket and Beyond the Journal" (2019) (3)
From application service provision to netsourcing: A risk mitigation framework (2006) (3)
Delivering Business Value from It (2000) (3)
Before, During, and After Face-to-Face Meetings: The Lifecycle of Social Ties in Globally Distributed Teams (2005) (3)
Department of Information Systems London School of Economics and Political Science (2006) (3)
Cloud on the landscape - promises and challenges (2012) (3)
Transforming a human resource function through shared services and joint-venture outsourcing: the BAE Systems–Xchanging enterprise partnership 2001–2012 (2013) (3)
Contracting and Relationships in IT Outsourcing (2009) (3)
IT Outsourcing Success: A Framework for Assessing Intentions and Outcomes (2009) (3)
IT outsourcing and rebuilding core capabilities at Commonwealth Bank Australia: case research 1997-2007 (2007) (3)
Mapping the IT Outsourcing Landscape: Review and Future Directions (2012) (3)
Shared Services and Outsourcing: A Contemporary Outlook (2016) (3)
Editorial (2007) (3)
Claudio Ciborra and the information systems field: legacy and development (2006) (3)
Businesses will increasingly use robots to deal with theexplosion of data (2015) (3)
Information technology in the NHS: From strategy to implementation (1988) (3)
Transaction Cost Economics Applied to IT Outsourcing: Findings and Critique (2009) (3)
‘Everything is Dangerous’: Rethinking Michel Foucault and the Social Study of ICT (2011) (3)
Knowledge in outsourcing: the missed business opportunity (2003) (3)
The Practice of Outsourcing (2009) (3)
Theme Issue: Introduction (1990) (3)
Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank (2018) (2)
JIT success in impact factor rankings (2007) (2)
Transforming human resource processes through outsourcing: enterprise partnership at BAE Systems (2008) (2)
Information systems infrastructure (2008) (2)
Capabilities – the neglected role of middle management in outsourcing and offshoring (2012) (2)
The future of global sourcing: Trends and enduring challenges (2006) (2)
Outsourcing--Managing Outsourcing: The Life Cycle Imperative (2014) (2)
The secret of success. (1989) (2)
What Providers Say about Establishing the Outsourcing Arrangement (2012) (2)
Taking a Knowledge Perspective on IT and Business Process Outsourcing (2009) (2)
Mitigating the Tragedy of the Commons in Scientific Publishing: Creating a Market for Information Systems Articles (2015) (2)
Nine likely scenarios arising from the growing use of robots (2015) (2)
The Study of Information Technology Outsourcing (2018) (2)
Evaluating "Connecting for Health": Policy implications of a UK mega-programme (2008) (2)
IT outsourcing: carving the right strategy (2004) (2)
Cloud and the future of business: from costs to innovation: part one: promise (2011) (2)
Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation (2014) (2)
Introduction: Why Theory? (Mis)Understanding the Context and Rationale (2021) (2)
Collaborating to innovate: The next phase (2011) (2)
Expertise management in a distributed context: the case of offshore IT outsourcing (2007) (2)
Case Research in Global Software Projects: Coordinating Through Knowledge (2006) (2)
IT Sourcing: Examining the Privatization Option in Public Administration (2009) (2)
Contracting and Relationship Theories Applied to IT Outsourcing (2009) (2)
IT Sourcing at Polaris: Risk, Creative Contracting, Business Advantage (1999) (2)
Dynamic innovation in outsourcing: theories, cases, practices (2018) (2)
The Outsourcing Enterprise Step-Change: Collaborating To Innovate (2009) (2)
Correction to: Formulating Research Methods for Information Systems (2019) (1)
The Transaction Cost Economics Discourse (2018) (1)
Panel 15 Pointers in Doing Writing Up Case Research (1997) (1)
IT Outsourcing Governance: Contracts, Relationships And Modes Of Control (2009) (1)
Information 2000 - Insights Into the Coming Decades in Information Technology (1989) (1)
Management and risk issues in major IT projects (1997) (1)
Office Information Systems. Management Issues and Methods (1991) (1)
Pointers in doing writing up case research (panel session) (1997) (1)
Paper 12/5 Legal Process Outsourcing: LPO Provider Landscape (2012) (1)
Social and organizational information systems research (2008) (1)
The IT outsourcing lifecycle and the transition phase (2009) (1)
BPO as Enterprise Partnership: The BAE-XChanging Transformation Strategy for HR Procurement (2005) (1)
THE NEGLECTED SUCCESS FACTOR (1999) (1)
Cooperative Partnerships and IT Outsourcing: From Contractual Obligation to Strategic Alliance? (1)
IT outsourcing myths: too good to be false (2003) (1)
Retained capabilities for IT and back-office outsourcing (2006) (1)
Influencing supply chain practice: the action principles approach applied to pandemic risk management (2022) (1)
Doing IT Research that Matters to Practice: Perspectives on Propositions (2009) (1)
E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations (2008) (1)
New Studies in Global IT and Business Services Outsourcing: 5th Global Sourcing Workshop 2011, Courchevel, France, March 14-17, 2011, Revised Selected ... Notes in Business Information Processing) (2012) (1)
Covid-19: business must get ready for the new abnormal (2020) (1)
The Economics of Outsourcing (2015) (1)
Legal Process Outsourcing, In-house Counsels, Law Firms and Providers: Researching Effective Practices (2013) (1)
Theme Issue – Organizational Perspectives on Collaborative Working (1994) (1)
The CEO role in delivering strategic advantage (2007) (1)
Relationship Management: A Cross-Case Perspective (2001) (1)
The Covid-19 pandemic shines a spotlight on the systemic risk to global business (2020) (1)
Global Sourcing of Digital Services: Micro and Macro Perspectives (2017) (1)
Panel 2 Best Practices in Information Systems Sourcing (1996) (1)
Managing Globally Distributed Teams (2009) (1)
Information Technology and Organizational Performance Beyond the IT productivity paradox (2013) (1)
Risk Mitigation and the Relationship Advantage in IT Outsourcing (2001) (1)
Making IT Count (2017) (1)
Shared services and outsourcing : a contemporary outlook:10th Global Sourcing Workshop 2016, Val d'Isère, France, February 16-19, 2016, revised selected papers (2016) (1)
The outsourcing enterprise: selecting and leveraging supplier capabilities (2006) (1)
Introduction: The Emerging IT Outsourcing Landscape (2012) (1)
Building a Platform for E‐Business (2007) (1)
Transforming a human resource function through outsourcing: The BAE Systems — Xchanging enterprise partnership (2009) (1)
Transaction Cost Economics and After: Addressing The New Theory Challenge (2012) (1)
Analyzing IT Outsourcing Decisions: Size, Interdependency and Risk (2009) (1)
Offshoring: Cross-Cultural Strategies from the Offshore Provider’s Perspective (2012) (1)
Expertise Management in a Distributed Context (2007) (1)
Building Core IS Capabilities For Business Change: The Commonwealth Bank Case (2007) (1)
The Attractiveness of Western Countries for Outsourcing Services and Backsourcing (2015) (1)
Sourcing information technology capability. A decision-making framework (1996) (1)
Business automation in investment banking: fast forward…. or not? (2020) (1)
Cloud Computing as Innovation: Studying Diffusion (2013) (1)
IT Outsourcing Configuration: Defining and Designing Outsourcing Arrangements (2009) (1)
Predicting Risk in Large-scale Information Technology His Main Research Interests Are in Information Systems -human Resource, Organizational and Evaluation Issues. Predicting Risk in Large-scale Information Technology Projects Introduction (2007) (1)
Advances in global sourcing : models, governance and relationship:7th global sourcing workshop 2013, Val d’Isère, France, March 11-14, 2013, revised selected papers (2013) (1)
Escalation in global outsourcing projects: the XperTrans–C&C BPO case (2012) (1)
Cloud and the future of business: from costs to innovation: part three: impact (2012) (1)
Mind the Gap: A Critical Review of the Information Systems Research and Practice Relationship (2007) (1)
The twelve supplier capabilities: part II (2006) (1)
Why Innovation and Why Now (2018) (1)
Selecting and Leveraging Outsourcing Suppliers (2009) (1)
Outsourcing indirect procurement spend: The case of BAE Systems (2006) (1)
Design science theories and research practices (2008) (1)
Projects: Managing Escalation in Outsourcing (2012) (1)
Cloud in Context: Managing New Waves of Power (2014) (1)
Dealing with the IT strategy navigation challenge (2002) (1)
Theory in outsourcing: the new challenge (2012) (0)
Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts (2005) (0)
Cloud and the future of business: from costs to innovation: part five: management (2011) (0)
Business continuity management part 1: from risk to resilience (2017) (0)
Digital transformation is difficult. Which technologies to bet on (2020) (0)
Editorial (1998) (0)
The Service Trajectory (2014) (0)
Cloud Sourcing and Mitigating Concentration Risk in Financial Services (2020) (0)
Theme Issue: Information Technology and Marketing (1992) (0)
Managing BPO and IT outsourcing (2011) (0)
Editorial (2002) (0)
Better by Design: Auditing the Computer Workstation – Part Two (1990) (0)
Editorial (1991) (0)
Shadow boxing clever (2015) (0)
Editorial (2001) (0)
Book Review: Up and Running Integrating Information Technology and the Organization (1991) (0)
Editorial (2000) (0)
Contract management strategy (2011) (0)
South Africa BPO Case Studies: An Overview (2015) (0)
Cloud in Context (2013) (0)
Business Continuity Management: from risk to resilience (2017) (0)
The contract scorecard: Design and measurement (2011) (0)
Editorial (1991) (0)
Global outsourcing issues and trends (2009) (0)
Panel: Doing and writing up case research: Issues and practices (1998) (0)
Delivering sourcing strategy for IT and e-business (2002) (0)
Supplier Configurations and Capabilities (2015) (0)
Security and Privacy Concerns Revisited (2014) (0)
Lessons and Conclusions (2020) (0)
How To Succeed In The Transformation Of An It Function: Lessons From Coles Myer Limited (2012) (0)
Outsourcing: Towards Collaborative Innovation (2012) (0)
Outsourcing IT and e-business (2001) (0)
Delivering business strategy: the criticality of infrastructure (2002) (0)
Editorial (1997) (0)
Editorial (1992) (0)
Managing strategic IT projects: CLASS (a) the Norwich Union experience (2004) (0)
Editorial: Theme issue: information technology and marketing (1992) (0)
Cloud Futures: Changing the Form of Organization (2014) (0)
Cloud and the Diffusion of Innovation (2014) (0)
Editorial (2011) (0)
Governance of Outsourcing Relationships (2015) (0)
Management of information systems (2008) (0)
Relational Dynamics at British Aerospace (2001) (0)
Change and delivery 2: managing IT-based business innovations (2002) (0)
Editorial (1993) (0)
Editorial (1992) (0)
IT Offshore Outsourcing: Supplier Lessons on the Management of Expertise (2009) (0)
Conclusion: Steering a course (2011) (0)
Risk and ICTS (2005) (0)
Case One: British Gas Selects WNS South Africa for Call Centre Services (2015) (0)
Netsourcing: survey and critique (2005) (0)
Lecture Notes in Business Information Processing: Preface (2011) (0)
Editorial (2000) (0)
Rethinking Models of Organization and Innovation Within Information Systems Studies (1992) (0)
Editorial (2001) (0)
Innovation Through Outsourcing (2015) (0)
Knowledge Issues in the Introduction of CRM Systems : Subculture Interactions , Tacit Knowledge sharing and Psychological Contracts (2005) (0)
Global business management foundations (2018) (0)
Editorial (1999) (0)
OES-SEO 2001 - Open Enterprises Solutions: Systems, Experiences, and Organizations (2001) (0)
Editorial (1989) (0)
Editorial (1989) (0)
Inside Global Offshore Outsourcing in Insurance (2018) (0)
Global Relationship Management at Xerox Corporation (2001) (0)
Strategy, IT and the strange case of missing business value (2002) (0)
Supplier Selection, Retained Management Capabilities and Legal Issues (2015) (0)
Information systems, globalization and developing countries (2008) (0)
Editorial (1991) (0)
Editorial (2000) (0)
Editorial (1992) (0)
Editorial (1998) (0)
Book Review: XSEL's Progress: The Continuing Journey of an Expert System (1989) (0)
Building a platform for e-business: business and technology choices (2003) (0)
Business continuity management part 2: cases and lessons (2017) (0)
Editorial (2001) (0)
Managing the Software Process (1989) (0)
Editorial (1990) (0)
Disengagement: Preparing for the next generation (2011) (0)
The power of relationships (2005) (0)
Is the NHS managing with information technology? (1988) (0)
Case Two: From Down Under to Over Yonder — iiNet and Merchants (2015) (0)
Obituary (2003) (0)
Editorial (1989) (0)
Editorial (1991) (0)
Editorial (1990) (0)
Outsourcing Information Technology in the United Kingdom: Toward New Shapes of Organization (1993) (0)
South Africa BPO: Performance and Prospects 2011–18 (2015) (0)
Conclusion: The Bigger Picture (2014) (0)
Characteristics of B 2 C E-Business Leaders B 2 C E-BUSINESS LEADERS SHARE THE FOLLOWING ATTRIBUTES (2005) (0)
Case Seven: The Value of South Africa’s Shared Service Centres (2015) (0)
Outsourcing information systems: perspectives, practices, globalisation (2009) (0)
11 – The e-sourcing opportunity: from projects and ASPs to value networks* (2004) (0)
Austerity will lead to further government outsourcing, but key lessons need to be learnt to avoid the mistakes of the past (2011) (0)
Country Attractiveness for Sourcing (2009) (0)
ICTs, marketization and bureaucracy in the UK public sector: the ASPIRE contract (2010) (0)
IT Sourcing: Reflections on Practice (2009) (0)
MISQUE Theme Book: Outsourcing (2014) (0)
Book Review: Regaining control of IT investments - a handbook for senior UK management (1990) (0)
Outsourcing and knowledge: the missed opportunity (2003) (0)
IT and the new manager: designing an IT education programme for executives (1990) (0)
Editorial (1993) (0)
Portfolios of Control: Researching Discourses in IT Outsourcing (2010) (0)
Routes to Crisis - Management Education, Staff Development and Politics in the Higher Education Sector (1989) (0)
Digital Services and Platforms. Considerations for Sourcing (2018) (0)
Intermediate systems analysis (1987) (0)
Selecting and leveraging suppliers (2011) (0)
Editorial (1990) (0)
Inside Global Outsourcing in Banking and Finance (2018) (0)
Editorial (1991) (0)
Offshoring – cross cultural strategies (2012) (0)
Book Review: Information 2000 - Insights into the Coming Decades in Information Technology (1989) (0)
Conclusion â The Bigger Picture (2013) (0)
Case Six: Radiant Law Rethinks Legal Services (2015) (0)
Editorial (1989) (0)
South Africa BPO (2015) (0)
On the soft side of global IT outsourcing: innovating in relationships, social capital, and knowledge (2008) (0)
Alliance Management at British Petroleum Exploration (2001) (0)
The e-sourcing opportunity: from projects and ASPs to value networks**This chapter has been developed from ‘How Corporations e-Source: From Business Technology Projects to Value Networks.’ Information Systems Frontiers 5(2): 175–193, 2003, and our work on Application Service Provision (ASP) represen (2004) (0)
Sourcing Information Technology Services (2014) (0)
Moving to the strategic agenda (2011) (0)
The Global BPO Market: South Africa in Context (2015) (0)
Book Review: The Outsourcing Manual (1997) (0)
Editorial (1999) (0)
Editorial (1997) (0)
Captive and Shared Service Centres (2015) (0)
Managing strategic IT projects: CLASS (b) the IBM experience (2004) (0)
Editorial (1997) (0)
Change and delivery 1: mobilizing the organization (2002) (0)
Eye of the market 2 - social capital: the London insurance market's secret weapon? (2005) (0)
Management: Building the Retained Organization (2014) (0)
A Foucauldian Discourse Perspective (2018) (0)
Governance in IT Outsourcing: The Psychological Contract Dimension (2013) (0)
Putting the pieces together: getting IT from A to B (2002) (0)
IT Outsourcing in Public Sector Contexts: Researching Risk and Strategy (2009) (0)
Editorial (1998) (0)
Innovation: Step-Change in Outsourcing: Towards Collaborative Innovation (2012) (0)
Editorial (2001) (0)
Cases Three and Four: Launch Pads and Landing Strips — Full Circle Navigates Two Newcomers to South Africa’s BPO Industry (2015) (0)
Governance of outsourcing projects (2009) (0)
Inside Domestic Outsourcing with Multiple Suppliers (2018) (0)
ON TECHNOLOGY , WORK , AND GLOBALIZATION Series (2012) (0)
Editorial Papers from the Sixth European Conference in Information Systems (1999) (0)
Transforming organizations through information management (1991) (0)
Eye of the market 1 - the London insurance market: modernisation or muddle? (2004) (0)
The Relationship Advantage as Practice: Reflections (2001) (0)
New studies in global IT and business service outsourcing: 5th Global Sourcing Workshop: selected revised papers (2011) (0)
What Providers Say about Managing Outsourced Services (2012) (0)
Editorial (1990) (0)
Editorial (1990) (0)
Taming Your Company Computer (1989) (0)
Cloud and the future of business: from costs to innovation: part four: innovation (2012) (0)
Making IT outsourcing decisions (2009) (0)
Supplier’s core capabilities and strategies for sustainability and growth (2009) (0)
Cognitive automation at Zurich Insurance (2017) (0)
Editorial (1998) (0)
Routes to Crisis-Management Education, Staff Development and Politics: the Higher Education Sector (1989) (0)
Plotting the course: where we need to be (2002) (0)
The IT Outsourcing Phenomenon: Trends, Practices, Challenges (2001) (0)
The e-sourcing opportunity: from projects to ASPs and value networks (2004) (0)
Editorial (1990) (0)
IT projects and assessment: benefits funding at the California franchise tax board (1998) (0)
Book Review: Innovation in Technology and Organization (1990) (0)
The Governance Charter: Overseeing the outsourcing arrangement (2011) (0)
Offshore, onshore: are you sure? (2004) (0)
Enacting research methods for information systems: volume 3 (2016) (0)
Editorial (1998) (0)
Strategic Partnering in Public Sector IT Outsourcing (2001) (0)
Emerging issues in sourcing strategy (2009) (0)
Cases Three and Four (2015) (0)
Editorial (1990) (0)
Building the relationship advantage (2011) (0)
The client perspective: Vendor selection strategy, retained management capabilities, and legal issues (2009) (0)
Editorial (1991) (0)
Baselining the enterprise (2002) (0)
Panel: Future of Work: the College of Senior Scholars' Panel (2021) (0)
Analysing IT outsourcing decisions in the context of size, interdependency and risk (1998) (0)
IT and business process outsourcing in Europe, USA and Australia: recent research (2003) (0)
AUDITING THE COMPUTER WORK STATION: PART 1 — IDENTIFYING THE PROBLEMS (1988) (0)
This issue (1990) (0)
Managing information systems in UK public administration - trends and future prospects (1994) (0)
What is IT outsourcing success? a multi-dimensional perspective (2006) (0)
Keeping control through core retained capabilities (2011) (0)
The Global BPO Market (2015) (0)
Editorial (1997) (0)
Editorial (1998) (0)
The Technology Trajectory (2014) (0)
New Technology (2021) (0)
Managing IT outsourcing and core capabilities for business change: The Commonwealth Bank of Australia case (2009) (0)
Editorial (2001) (0)
Offshore, nearshore, bestshore - are you sure? (2007) (0)
Conclusion: The Global Outsourcing Discourse (2018) (0)
Playing “Catch-Up” with Core IS Capabilities: The Secrets of Success (2009) (0)
Country Attractiveness: International Comparisons (2015) (0)
Relationship Management in Selective Outsourcing at ESSO-ITNet (2001) (0)
Leveraging knowledge through outsourcing: enterprise partnering in the London insurance market (2004) (0)
Editorial (2009) (0)
10 Contracts , Control and “ Presentiation ” in IT Outsourcing (0)
Advances in Global Sourcing. Models, Governance, and Relationships (2013) (0)
Sourcing models: What and when to outsource/offshore (2009) (0)
Book reviews (1997) (0)
Editorial (2000) (0)
ITsourcing reflections Lessons for customers and suppliers WI – Schwerpunktaufsatz (2012) (0)
South Africa BPO Case Studies (2015) (0)
Case Five: TalkTalk and CCI Transform a Supplier into a Partner (2015) (0)

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