Lloyd C. Harris
#150,887
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Lloyd C. Harris's AcademicInfluence.com Rankings
Lloyd C. Harrisbusiness Degrees
Business
#839
World Rank
#922
Historical Rank
Marketing
#103
World Rank
#103
Historical Rank
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Business
Why Is Lloyd C. Harris Influential?
(Suggest an Edit or Addition)Lloyd C. Harris's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004) (1470)
- Leadership style, organizational culture and performance: empirical evidence from UK companies (2000) (1171)
- The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy (2020) (711)
- The Consequences of Dysfunctional Customer Behavior (2003) (500)
- Social Identity Perspective on Brand loyalty (2012) (467)
- The Greening of Organization Culture: Managers View on the Depth, Degree and Diffusion of Change (2002) (360)
- Market Orientation and Performance: Objective and Subjective Empirical Evidence from UK Companies (2001) (352)
- Online servicescapes, trust, and purchase intentions (2010) (349)
- Jaycustomer behavior: an exploration of types and motives in the hospitality industry (2004) (331)
- Servicescape and loyalty intentions: an empirical investigation (2008) (331)
- Service sabotage: A study of antecedents and consequences (2006) (275)
- Strategic human resource management, market orientation, and organizational performance (2001) (272)
- Dysfunctional Customer Behavior Severity: An Empirical Examination (2009) (261)
- Work Intensification and Emotional Labour among UK University Lecturers: An Exploratory Study (2004) (256)
- Exploring Service Sabotage (2002) (252)
- Customers behaving badly: a state of the art review, research agenda and implications for practitioners (2010) (250)
- Deviant Customer Behavior: An Exploration of Frontline Employee Tactics (2006) (237)
- Leadership style and market orientation: an empirical study (2001) (229)
- Managing organisational culture: insights from the hospitality industry (2002) (200)
- The Unintended Consequences of Culture Interventions: A Study of Unexpected Outcomes (2002) (184)
- Developing a Market Oriented Culture: A Critical Evaluation (1999) (182)
- The organizational barriers to developing market orientation (2000) (173)
- When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining (2005) (172)
- The Emotional Labour of Barristers: An Exploration of Emotional Labour by Status Professionals (2002) (149)
- Managing Organizational Culture: Compliance or Genuine Change? (1998) (146)
- Professional Interaction: Exploring the Concept of Attraction (2003) (137)
- Cultural domination: the key to market‐oriented culture? (1998) (130)
- Response Rates in Business and Management Research: An Overview of Current Practice and Suggestions for Future Direction (2016) (128)
- Organizational Culture: A Ten Year, Two-phase Study of Change in the UK Food Retailing Sector (2002) (118)
- Online behavioural intentions: an empirical investigation of antecedents and moderators (2007) (117)
- The responses of front‐line employees to market‐oriented culture change (2000) (112)
- The dynamics of employee relationships in an ethnically diverse workforce (2006) (112)
- Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service (2012) (107)
- Customers acting badly: Evidence from the hospitality industry (2011) (106)
- Fraudulent Return Proclivity: An Empirical Analysis (2008) (104)
- Management behavior and barriers to market orientation in retailing companies (1999) (102)
- Online consumer misbehaviour: an application of neutralization theory (2009) (102)
- Employee responses to culture change efforts (1998) (97)
- The impediments to developing a market orientation: an exploratory study of small UK hotels (1998) (94)
- Managing customer misbehavior: challenges and strategies (2013) (92)
- Market orientation and retail operatives' expectations (2002) (92)
- Consumer showrooming: Value co-destruction (2017) (87)
- The Dynamics Underlying Service Firm—Customer Relationships (2008) (85)
- Motives of dysfunctional customer behavior: an empirical study (2012) (84)
- Cultural obstacles to market orientation (1996) (82)
- ‘RIPPING OFF’ TOURISTS: AN EMPIRICAL EVALUATION OF TOURISTS’ PERCEPTIONS AND SERVICE WORKER (MIS)BEHAVIOR (2012) (76)
- Deviant customer behaviour: A study of techniques of neutralisation (2011) (74)
- The role of intimacy in service relationships: an exploration (2010) (73)
- Fraudulent consumer returns: exploiting retailers' return policies (2010) (71)
- Measuring Market Orientation: Exploring a Market Oriented Approach (2002) (67)
- Culture, employee work outcomes and performance: An empirical analysis of Indian software firms (2012) (66)
- Exploring Market Driving: A Case Study of De Beers in China (2002) (66)
- Motives for service sabotage: an empirical study of front-line workers (2012) (66)
- Innovative organizational structures and performance: A case study of structural transformation to “groovy community centers” (2003) (65)
- A three‐perspective approach to understanding culture in retail organizations (1998) (62)
- The strategic legacy of company founders (1999) (62)
- The Founder's Legacy: Hangover or Inheritance? (2001) (61)
- The drivers of customer orientation: an exploration of relational, human resource and procedural tactics (2004) (60)
- Moral disengagement of hotel guest negative WOM: moral identity centrality, moral awareness, and anger. (2014) (59)
- Initiating strategic planning (2006) (57)
- Competitive advantage in the UK food retailing sector: past, present and future (2001) (56)
- Developing Market Orientation: An Exploration of Differences in Management Approaches (2002) (55)
- Service sabotage: The dark side of service dynamics (2009) (55)
- Sabotaging Market-Oriented Culture Change: An Exploration of Resistance Justifications and Approaches (2002) (52)
- A Contingency Approach to Market Orientation: Distinguishing Behaviours, Systems, Structures, Strategies and Performance Characteristics (1999) (50)
- Hiding Customer Complaints: Studying the Motivations and Forms of Service Employees' Complaint Concealment Behaviours (2009) (50)
- Market orientation is free: the real costs of becoming market‐led (1997) (49)
- Pitfalls in evaluating market orientation: an exploration of executives' interpretations (2005) (48)
- Barriers to market orientation: the view from the shopfloor (1998) (47)
- Linking employee and customer misbehaviour: The moderating role of past misdemeanours (2014) (45)
- Approaches to career success: An exploration of surreptitious career‐success strategies (2006) (43)
- Antecedents and consequences of management-espoused organizational cultural control (2011) (42)
- Benchmarking against the theory of market orientation (1996) (41)
- The Adoption and Use of Information Technology: A Longitudinal Study of a Mature Family Firm (2005) (41)
- Service employees and customer phone rage: an empirical analysis (2013) (39)
- Service workers’ job performance: The roles of personality traits, organizational identification, and customer orientation (2015) (38)
- Consumer attitudes towards female nudity in advertising: An empirical study (2005) (36)
- Institutionalization of Tipping as a Source of Managerial Control (2002) (35)
- The Organization of Marketing: A Study of Decentralized, Devolved and Dispersed Marketing Activity* (2003) (34)
- Organizational Cultural Perpetuation: A Case Study of an English Premier League Football Club (2014) (34)
- Forms of employee negative word‐of‐mouth: a study of front‐line workers (2012) (34)
- Uncovering consumers’ returning behaviour: a study of fashion e-commerce (2017) (32)
- Ownership and Control in Closely-Held Family-Owned Firms: An Exploration of Strategic and Operational Control (2007) (31)
- Examining how brand authenticity is established and maintained: the case of the Reverso (2018) (29)
- Organizational culture: it's not what you think (1998) (29)
- Market orientation emphases: an exploration of macro, meso and micro drivers (2006) (27)
- Intra‐functional conflict: an investigation of antecedent factors in marketing functions (2008) (25)
- Maintaining Relationships: A Study of the Legal Industry (2000) (24)
- Initiating Planning: The Problem of EntrenchedCultural Values (1999) (22)
- Marketing management, market strategy and strategic management: domain realignment and redefinition (1997) (22)
- Subcultural tensions in managing organisational culture: a study of an English Premier League football organisation (2015) (20)
- Barriers to Marketing Development in the Barristers’ Profession (1998) (19)
- The application of Piercy and Morgan’s dimensions of marketing planning (1996) (19)
- The dynamics of the legal market: an interaction perspective (1999) (19)
- Serving customers : global services marketing perspective (2013) (19)
- Marketing, Gender and Feminism: A Synthesis and Research Agenda (2005) (17)
- The performance implications of management fads and fashions: an empirical study (2002) (17)
- Organisational Culture in the Age of the Internet: An Exploratory Study (2006) (17)
- Planning the future of rugby union: a study of the planning activities of UK rugby clubs (2001) (16)
- Getting Professionals to Plan: Pressures, Obstacles and Tactical Responses (2000) (16)
- The fact and fantasy of organizational culture management: a case study of Greek food retailing (2002) (16)
- The impediments to initiating planning (1996) (16)
- Brand identity and online self-customisation usefulness perception (2016) (15)
- The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity (2022) (13)
- Exposing Pinocchio customers: investigating exaggerated service stories (2016) (13)
- The anti-planner's tactics to thwart planning initiation (1996) (12)
- Smile(y) – and your students will smile with you? the effects of emoticons on impressions, evaluations, and behaviour in staff-to-student communication (2019) (11)
- Ethnic gatekeeping on the shopfloor: a study of bases, motives and approaches (2016) (11)
- The performance implications of the work-oriented cognitions of shopfloor workers: a study of British retailing (2001) (11)
- Retail employee pilferage: A study of moral disengagement (2019) (10)
- Breaking Lockdown during Lockdown: A Neutralization Theory Evaluation of Misbehavior during the Covid 19 Pandemic (2020) (10)
- Organizing/theorizing: developments in organization theory and practice (2002) (8)
- Developing internet operations and subcultural dynamics: An exploratory study (2007) (8)
- FEMALE NUDITY IN ADVERTISING: AN EXPLORATORY STUDY (2004) (8)
- All Anglos are alike? A study of whinging Poms and bloody-minded Aussies (2015) (6)
- Dirty work or working dirty? Deceiving cruise tourists (2021) (6)
- The impact of cultural and political dynamics on web site design, development, and implementation: An exploration of potential pitfalls (2007) (6)
- Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models (2022) (5)
- Innovative organizational structures and performance: A case study of groovy community centres (2001) (4)
- The myth of business tourist idiosyncrasy (2021) (4)
- Hens and stags: What happens in Barca stays in Barca (2021) (3)
- Disservice: A Framework of Sources and Solutions (2015) (3)
- “Souvenir Shopping is for Schmucks!”: Exploring Tourists’ Deviant Behavior Through the Items They Bring Back (2021) (3)
- Middle Managers’ Work in Recession and Austerity: A Longitudinal Study (2020) (3)
- Power in the Supply Chain: A Case of Differentiated Relationships in the UK Grocery Industry (2001) (3)
- 'Illegitimate' customer complaining: an exploration of types and motives (2004) (2)
- Subcultural tensions in managing organizational culture (2015) (1)
- Conceptualizing online service switching barriers and inducements (2008) (0)
- The organization of marketing activities: A study of decentralised, devolved and dispersed activity (2003) (0)
- Motives for service sabotage: An empirical study of front-line worker behaviour (2009) (0)
- Editorial (2001) (0)
- Tourists as Experience Collectors: Conceptualizing the Process of Collecting (2021) (0)
- Chapter 22 – Implementing strategic change (2008) (0)
- Sabotaging service: A study of front line, customer contact employees (2005) (0)
- The role of perceived employee deviance, custsomer loyalty and past customer misbehavior (2011) (0)
- The adoption of information technology in a mature British family firm (2008) (0)
- Customers behaving really badly (2012) (0)
- Editorial (2002) (0)
- Service employees and customers: feigned customer emotional displays and value co-creation (2017) (0)
- Factors associated with dysfunctional customer behaviour: an empirical study (2008) (0)
- Identifying the Barriers to Market Orientation: British Retail Companies (2015) (0)
- A study of jaycustomer behaviour: Insights into types and motives from the hospitality industry (2003) (0)
- Editorial (2002) (0)
- The antecedents of dysfunctional customer behaviour (2005) (0)
- Service work and service workers: A reflexive analysis (2013) (0)
- The Reactions of Shop Floor Employees to Market Oriented Culture Change (2015) (0)
- Advertising and literary criticism: An exploratory study of reader response (2004) (0)
- Equal opportunities but unequal mentoring? The perceptions of mentoring by Black and minority ethnic academics in the UK university sector (2023) (0)
- Tourists as Experience Collectors: A New Travelling Mind-Set (2023) (0)
- Reflections on service work and service workers (2013) (0)
- When We Practice to Deceive: Service Worker Manipulation and (Mis)Behavior on Cruise Ships (2023) (0)
- Dysfunctional customer behaviour: methodological challenges (2008) (0)
- Jaycustomers: An empirical examination of the antecedents of dysfunctional customer behaviour (2005) (0)
- Proceedings of the 22nd service conference and workshop - the future of service research and practice in a global world: service science, service logic, and service perspectives for markets, businesses and customers...quo vadis? (2008) (0)
- Introduction to the dark side of service dynamics (2008) (0)
- Organizational culture and internet operations: A case study of a large financial service organization (2002) (0)
- The association between supply networks, market orientation and business performance: a critical analysis of four different models (2005) (0)
- Practitioner problems with gauging market orientation : an exploratory investigation. (2005) (0)
- Jaycustomers: A study of the consequences of deviant consumer behaviour (2003) (0)
- Editorial (2002) (0)
- Relationship dissolution: post-dissolution intentions (2006) (0)
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