Martin G. M. Wetzels
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Martin G. M. Wetzelsbusiness Degrees
Business
#879
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#962
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Marketing
#108
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#108
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Management
#339
World Rank
#366
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Martin G. M. Wetzels's Degrees
- PhD Marketing Maastricht University
- Masters Marketing Maastricht University
- Bachelors Business Administration Maastricht University
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(Suggest an Edit or Addition)Martin G. M. Wetzels's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Using PLS Path Modeling for Assessing Hierarchial Construct Models: Guidelines and Impirical Illustration (2009) (3217)
- A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects (2007) (1428)
- Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models (2012) (1377)
- Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999) (827)
- Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004) (818)
- An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2007) (791)
- The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers' Narrative Transportation (2014) (637)
- More than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates (2013) (536)
- Consumer acceptance of wireless finance (2004) (510)
- An exploration of consumer resistance to innovation and its antecedents (2009) (430)
- Marketing service relationships: the role of commitment (1998) (430)
- Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness (2015) (414)
- The dynamics of the service delivery process: A value-based approach (1997) (287)
- An Assessment of Equivalence Between Online and Mail Surveys in Service Research (2006) (234)
- Organizational antecedents to and consequences of service business orientations in manufacturing companies (2008) (231)
- Developing supplier integration capabilities for sustainable competitive advantage: A dynamic capabilities approach (2014) (227)
- Consumer adoption of wireless services: Discovering the rules, while playing the game (2004) (225)
- Role stress in call centers: Its effects on employee performance and satisfaction (2001) (219)
- E-tailers versus retailers (2004) (189)
- The Impact of Perceived Listening Behavior in Voice-to-Voice Service Encounters (2000) (180)
- Consumer ethnocentrism in international services marketing (1998) (168)
- Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media (2017) (164)
- Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams (2005) (162)
- Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment: (2011) (148)
- Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages (2019) (146)
- Trust in humanoid robots: implications for services marketing (2019) (143)
- The Impact of Electronic Commerce as a Mode of Product Purchase on Consumer Retail Shopping Alternatives (2004) (142)
- E-tailers versus retailers: which factors determine consumer preferences (2001) (131)
- Customer Self-Efficacy in Technology-Based Self-Service (2009) (129)
- Regulatory fit:a meta analytic synthesis (2014) (117)
- The personalization-privacy paradox: implications for new media (2016) (104)
- Consumer Responses to Vertical Service Line Extensions (2008) (101)
- On the Use of Formative Measurement Specifications in Structural Equation Modeling: A Monte Carlo Simulation Study to Compare Covariance-Based and Partial Least Squares Model Estimation Methodologies (2009) (101)
- Comparing the generalizability of online and mail surveys in cross-national service quality research (2006) (97)
- In chains? An empirical study of antecedents of supplier product development activity in the automotive industry. (2010) (92)
- Service Marketing and Management (2007) (89)
- Psychological safety and social support in groupware adoption: A multi-level assessment in education (2008) (89)
- Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences (2002) (88)
- Decomposing the effect of supplier development on relationship benefits: The role of relational capital (2013) (84)
- Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting (2010) (83)
- Individual Differences in Motivation to Participate in Online Panels (2011) (82)
- Effectiveness of corporate employment web sites: How content and form influence intentions to apply (2008) (70)
- Take Their Word for It: The Symbolic Role of Linguistic Style Matches in User Communities (2014) (66)
- Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services (2009) (65)
- From Paper-and Pencil to Screen-and-Keyboard (2001) (60)
- Linking employee confidence to performance: A study of self-managing service teams (2006) (59)
- Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty (2016) (54)
- A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers (2014) (52)
- How do customers react to critical service encounters?: A cross-sectional perspective (1999) (50)
- Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment (2011) (50)
- Factors influencing the adoption of mobile gaming services (2002) (50)
- Do Different Marketing Practices Require Different Leadership Styles?: An Exploratory Study (2008) (46)
- Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams (2009) (46)
- Analyzing Factorial Data Using PLS: Application in an Online Complaining Context (2010) (46)
- Getting a Discount or Sharing the Cost: The Influence of Regulatory Fit on Consumer Response to Service Pricing Schemes (2010) (44)
- The Power of Self-Efficacy Change During Service Provision: Making Your Customers Feel Better About Themselves Pays Off (2011) (43)
- Integrating service and design: the influences of organizational and communication factors on relative product and service characteristics (2008) (39)
- B2B channel partner programs: : Disentangling indebtedness from gratitude (2015) (38)
- Harnessing a ‘Currency Matrix’ for Performance Measurement in Cooperatives: A Multi-Phased Study (2018) (34)
- Trade-offs in online purchase decisions : two empirical studies in Europe (2003) (30)
- The Impact of Incomplete Information on the Use of Marketing Research Intelligence in International Service Settings (2000) (30)
- Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies (2017) (29)
- Role Stress in After-Sales Service Management (1999) (28)
- Fields of Gold (2011) (28)
- Measuring customer service quality in international marketing channels: a multimethod approach (1995) (27)
- Recall Effect of Short Message Service as a Complementary Marketing Communications Instrument (2006) (27)
- Antecedents and consequences of service quality in business-to-business services (1999) (26)
- The emotional review–reward effect: how do reviews increase impulsivity? (2018) (25)
- Carry-over effects in the formation of satisfaction: the role of value in a hotel service delivery process (1997) (24)
- The power of perceived service quality in international marketing channels (1996) (22)
- Take it or leave it: using regulatory fit theory to understand reward redemption in channel reward programs (2013) (22)
- Commitment in service relationships: An empirical test of its antecedents and consequences (1997) (22)
- Vision 20/20: Preparing today for tomorrow's challenges (2012) (22)
- Contemporary Issues and Critical Challenges on Innovation in Services (2018) (22)
- Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations (2019) (21)
- Something Free or Something Off? A Comparative Study of the Purchase Effects of Premiums and Price Cuts (2014) (21)
- Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality : a psychometric assessment (2008) (21)
- What factors determine use of quality-related marketing research information? An empirical investigation (2001) (21)
- An empirical analysis of consumer preference regarding alternative service delivery modes in emerging electronic service markets (2000) (21)
- Applications of Blockchain Technology in marketing systematic review of marketing technology companies (2021) (17)
- The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation (2003) (17)
- Consumer Resistance to Innovations (2006) (16)
- Internal service quality in a manufacturing firm: a review of critical encounters (1995) (14)
- On the perceived dynamics of retail service quality (1997) (14)
- Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective (2000) (14)
- Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS) (2016) (13)
- Modelling firms propensity to continue service exporting: a cross-country analysis (1999) (12)
- The Influence of Supplier Development on Gaining a Preferential Buyer Status , Supplier Adaptation and Supplier Relational Embeddedness (2008) (11)
- Analyzing factorial experimental data using PLS: an alternative approach and application in an online complaining context (2010) (11)
- The propensity to continue internationalization: A study of entrepreneurial decision-making in Australian service firms (2009) (11)
- Ain't it much, if it ain't Dutch?: An application of the consumer ethnocentrism concept to international services in The Netherlands (1996) (11)
- Consumer-defined service expectations and post-purchase dissatisfaction in moderately-priced restaurants: a cross-cultural study (1996) (11)
- Technology acceptance : a meta-analytical view on subjective norm and moderation (2006) (10)
- Two sides of the same story: Measuring different quality perceptions of the dyadic service encounter with the SERVCON instrument (1996) (10)
- The marketing‐finance interface towards financial services with special reference to the new services provided by futures exchanges (1999) (10)
- How artificiality and intelligence affect voice assistant evaluations (2022) (10)
- What Makes Service Research Centers Effective? (2001) (10)
- Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact (2022) (10)
- Service quality in customer-employee relationships : an empirical study in the after-sales services context (1998) (10)
- The impact of attitude strength on the use of customer satisfaction information: an empirical investigation (2000) (9)
- Experiential value: a hierarchical model, the impact on e-loyalty and a customer typology (2005) (8)
- “Too Close for Comfort”: The Negative Effects of Location-Based Advertising (2015) (8)
- Moving Service Research Forward (2021) (8)
- Analyzing Online Reviews Through the Lens of Speech Act Theory: Implications for Consumer Sentiment Analysis (2016) (8)
- Assessing Between- and Within-Person Differences (2009) (8)
- An Assessment of Measurement Invariance between Online and Mail Surveys (2005) (8)
- Understanding How to Achieve Competitive Advantage Through Regulatory Fit: A Meta-Analysis (2011) (7)
- Making SENS: exploring the antecedents and impact of store environmental stewardship climate (2016) (7)
- The Effect of Review Writing on Learning Engagement in Channel Partner Relationship Management (2018) (7)
- Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets (2001) (7)
- The propensity to continue service internationalization : a model of planned behavior (2003) (6)
- The effect of corporate image and service delivery on customer evaluative judgments in service organizations: analyzing an experimental study using partial least squares (2005) (6)
- Service Industry Systems and Service Quality (2001) (5)
- The role of socially desirable responding in international services research (2005) (4)
- Antecedents and consequences of environmental stewardship in boundary-spanning B 2 B teams (2009) (4)
- The road ahead is digital for innovation management and there is no way back (2021) (4)
- Special issue on critical issues in industrial and business-to-business services (2019) (3)
- Exercise behaviour in loyalty program: the influence of regulatory focus. (2007) (3)
- Determinants of trust in project service relationships (1998) (3)
- Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions (2022) (3)
- Customer self-efficacy in self-service technology: assessing between- and within-person differences (2009) (3)
- Effects of Narrative Transportation on Persuasion: a Meta-Analysis (2012) (2)
- How communications by AI-enabled voice assistants impact the customer journey (2022) (2)
- Diagnosing member-customer ostracism in co-operatives and counterpoising its relationship-poisoning effects (2018) (2)
- Service quality in customer-employee relationships (1999) (2)
- Consumer Adoption of Wireless Entertainment Services (2002) (2)
- The survey participation inventory: what motivates respondents to participate in online panels? (2005) (2)
- Adoption of E-services (2000) (2)
- Measurement Equivalence in Cross Cultural Research: the Case of Formative Measurement Models (2005) (2)
- Are some services more equal than others? An investigation into the hierarchy of services concept (1996) (2)
- Distribution channel structure, supplier power, relationship and service quality: the case of an international food distributor. (1993) (2)
- Service quality, control and employee performance (1995) (2)
- Moments of Joy and Sorrow An Empirical Assessment of the Complementary Values of Critical Incidents in Understanding Customer Service Evaluations (2001) (2)
- Marketing intelligence use in business-to-business organisations: The development of a conceptual framework (1998) (1)
- Consumer acceptance of innovative mobile telecommunication services : integrating technology readiness into the technology acceptance model (2007) (1)
- The Selfie: Understanding Visualization of Stories in Consumer Photos (2015) (1)
- The conditional enjoyment-enhancing effect of shipping box aesthetics (2020) (1)
- Quarterly ^^^^mn Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2016) (1)
- Service brand extensions. The role of corporate image and extension similarity (2015) (1)
- The Marketing-Finance Interface Towards Financial Services (1997) (1)
- future generations : the role of affinity and effectiveness in the creation of Consumer Environmental Stewardship (2019) (1)
- THE APPLICATION OF BLOCKCHAIN TECHNOLOGY IN LOYALTY PROGRAMS (2020) (1)
- The Impact of Team Efficacy Development on Performance in Multi-Team Service Systems (2006) (1)
- Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams (2008) (1)
- Customer service: scope and quality measurement comparisons between objective and subjective performance indicators (1994) (1)
- A meta-analysis of the moderation effect of regulatory focus. (2008) (0)
- A Decision-Making Perspective on the Propensity to Continue Service Internationalization (2003) (0)
- More than Words: The Influence of Affect and Linguistic Style in Online Reviews on Conversion Rates (2012) (0)
- Norms Among the Previous Generation Measure (2017) (0)
- Thesis awards 1999 (1999) (0)
- Value Creation of Moblie Transaction Services (2004) (0)
- The emotional review-reward effect (2018) (0)
- The impact of self-service technology on customer evaluations and behavior: A cross-national and longitudinal study (2004) (0)
- The impact of asymmetric perceptions of buyer-supplier governance mechanisms on relational rents (2021) (0)
- Explaining service frims propensity to continue exporting: a cross-country analysis (1998) (0)
- The impact of communication network patterns on employee performance: a longitudinal study in the retail banking setting (2003) (0)
- The perceived dynamics of service quality: the case of Dutch clothing stores (1995) (0)
- Technology acceptance of telemedicine in an international medical context (2005) (0)
- There is a secret to success: Linking customer experience management practices to profitability (2023) (0)
- Consumer adoption of wireless gaming services (2002) (0)
- Continuing Service Export: Inertia or Deliberate Commitment? (2002) (0)
- Getting a discount or sharing the cost? The influence of regulatory fit on consumer responses in private health insurance policies (2010) (0)
- Display advertising: the role of context and advertising appeals from a resistance perspective (2023) (0)
- Linking Team Efficacy and Group Potency to Customer-Based and Financial Performance: A Longitudinal Study (2004) (0)
- A half full glass may seem fuller than a half empty one (2004) (0)
- Synthesis of the financial approach and the marketing approach towards financial services: a conceptual model for futures contracts innovations (1997) (0)
- The emotional review–reward effect: how do reviews increase impulsivity? (2018) (0)
- Success factors of innovative B2C e-services (2006) (0)
- Supervisory leadership in customer interaction centres: the effect on service employee performance (2004) (0)
- The impact of asymmetric relationship characteristics on buyer-supplier performance (2018) (0)
- Customer Satisfaction Questionnaire (2013) (0)
- Perceived service quality and behavioral intentions in a multidimensional perspective (1996) (0)
- Design for service - service for design: exploring the interface between marketing and design (2003) (0)
- Relationship marketing and electronic data interchange: reading between the bytes (1995) (0)
- It takes two to tango: customer loyalty in a service setting (1996) (0)
- Complementary methods of measuring service quality in international marketing channels (1994) (0)
- Buyer-seller relationships in an electronic marketing context: an empirical study in a business-to-consumer setting (2005) (0)
- Norms Among the Current Generation Measure (2017) (0)
- A cross-national assessment of the satisfaction-loyalty relationship: A customer delight perspective (2005) (0)
- Consumer Trade-Offs Online: An Empirical Study of Choice and Convenience (2003) (0)
- Antecedents and consequences of service provider role stress: a customer perspective (1996) (0)
- The creation of a video chat service on the internet (2002) (0)
- Exploring the Marketing/Finance Interface (2007) (0)
- Conference Proceedings 31th European Marketing Academy Conference (2002) (0)
- Image Formation of Mobile Service Providers (2005) (0)
- Carry-over effects in the formantion of quality perception : the role of value in a hotel service delivery process (1997) (0)
- The Differential Effects of CSR and CSI on Consumer Willingness to Pay: Implications for Service Providers and Retailers (2022) (0)
- Role stress in service management: its antecedents and consequences (1996) (0)
- Beyond the Call of Duty: The Impact of Perceived Support on Attitudes and Behavior of Temporary Call Center Agents (1999) (0)
- Affinity With Future Generations Measure (2017) (0)
- Exploring the Preference Structure for Online and Traditional Retail Formats (2001) (0)
- Investigating the Effect of Service Delivery Incidents and Corporate Image on Customer Evaluative Judgments in Service Organizations: An Experimental Study (2003) (0)
- INFORMS, Marketing Science Conference (2004) (0)
- An Assessment of Measurement Invariance Between Internet-Based and Traditional Paper-and-Pencil Surveys (2004) (0)
- Comparing Employee and Customer Ratings of Service Team Performance: A Generalizability Theory Application (2003) (0)
- An empirical assessment of an integrated model of non-coercive control mechanisms in inter-organisational exchange relationships (1998) (0)
- Thesis award winner (1999) (0)
- Customer call centers as critical element in customer satisfaction and service strategy: benchmarking research in the US, Germany and The Netherlands (1999) (0)
- Communities of commerce: an exploration of design factors (2002) (0)
- The Effect of Respondent and Technology Characteristics on the Intention to Participate in Internet-based Research (2003) (0)
- The Impact of Information and Communication Technology on Buyer-Seller Relationships in an E-Tailing Context (2004) (0)
- Determinants of general practice service quality: an experimental approach (1997) (0)
- Antecendents of computer acceptance behavior in a service context: empirical findings (2005) (0)
- Consumer-defined service quality in moderately-priced restaurants: a cross-cultural study (1994) (0)
- Making SENS: exploring the antecedents and impact of store environmental stewardship climate (2015) (0)
- Issues of Public and Private Space within Online Marketing Context (2008) (0)
- Tulips from Amsterdam...: types and causes of conflicts in the Dutch export market of floricultural products (1995) (0)
- A multidimensional perspective on perceived service quality and behavioral intentions (1996) (0)
- Recall effect of Short Message Service (SMS) as a complementary marketing comunication instrument (2004) (0)
- Earning-by-learning (2004) (0)
- The role of university-based centers in services marketing research: an empirical assessment (1999) (0)
- Perceived Consumer Effectiveness Measure (2017) (0)
- Incentives in retailers' loyalty programs: The influence of regulatory focus on intention to invest (2005) (0)
- Drivers of continuous usage (2018) (0)
- The effect of corporate image and service delivery on customer evaluative judgements in service organisations: an experimental study using PLS (2004) (0)
- Managing interfaces: exploring service quality within the organization (1995) (0)
- Motivations Underlying the Intention to Participate in Internet-based Research (2004) (0)
- Internationalization as a Process of Reasoned Action: The Propensity to Continue Service Internationalization (2003) (0)
- Consumer Environmental Stewardship Scale (2017) (0)
- Fan Intentions to Buy Club Shares Questionnaire (2013) (0)
- Take it or leave it:the impact of regulatory fit on reward redemption in channel reward programs (2013) (0)
- Taking care of people means taking care of business: the impact of perceived support on attitudes and behaviour of temporary marketing employees (1998) (0)
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