Richard Lester Oliver

Richard Lester Oliver's AcademicInfluence.com Rankings

Psychology

#1234

World Rank

#1521

Historical Rank

Cognitive Psychology

#61

World Rank

#63

Historical Rank

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Psychology

Richard Lester Oliver's Degrees

PhD Psychology Stanford University
Masters Psychology Stanford University
Bachelors Psychology University of California, Berkeley

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Richard Lester Oliver's Published Works

Number of citations in a given year to any of this author's works

Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author

Published Works

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980) (12131)
Whence Consumer Loyalty (1999) (8234)
Satisfaction: A Behavioral Perspective On The Consumer (1996) (6408)
Cognitive, affective, and attribute bases of the satisfaction response. (1993) (3308)
Measurement and evaluation of satisfaction processes in retail settings. (1981) (2480)
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991) (2198)
Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993) (2035)
Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. (1989) (2005)
Service Quality: Insights and Managerial Implications from the Frontier (1994) (1746)
Response Determinants in Satisfaction Judgments (1988) (1745)
An Empirical Test of the Consequences of Behavior-and Outcome-Based Sales Control Systems (1994) (1701)
Customer delight: Foundations, findings, and managerial insight☆ (1997) (1567)
Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977) (1500)
Service Quality: New Directions in Theory and Practice (1993) (1222)
Whence Consumer Loyalty? (1999) (1079)
Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction (1989) (946)
A Catastrophe Model for Developing Service Satisfaction Strategies (1992) (864)
Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems (1987) (790)
Should we delight the customer? (2000) (739)
Postpurchase communications by consumers (1989) (533)
Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems: (1987) (524)
Crossover effects in the theory of reasoned action: A moderating influence attempt. (1985) (446)
Developing Better Measures of Consumer Satisfaction: Some Preliminary Results (1981) (351)
Satisfaction: A Behavioral Perspective on the Consumer: A Behavioral Perspective on the Consumer (1996) (295)
Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989) (291)
Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention (1981) (269)
A framework for the formation and structure of consumer expectations: Review and propositions (1987) (261)
Affect in Dyadic Negotiation: A Model and Propositions (1996) (256)
Expectancy Theory Predictions of Salesmen's Performance (1974) (246)
Outcome Satisfaction in Negotiation: A Test of Expectancy Disconfirmation (1994) (239)
Conceptual issues in the structural analysis of consumption emotion, satisfaction, and quality (1994) (234)
2 Value as excellence in the consumption experience (1999) (230)
Expectation Processes in Satisfaction Formation (1999) (229)
Disconfirmation processes and consumer evaluations in product usage (1985) (217)
Varieties of Value in the Consumption Satisfaction Response (1996) (187)
An Investigation of the Attribute Basis of Emotion and Related Affects in Consumption: Suggestions For a Stage-Specific Satisfaction Framework (1992) (182)
A simulated annealing methodology for clusterwise linear regression (1989) (165)
The Role of Involvement in Satisfaction Processes (1983) (157)
The role of public and private complaining in satisfaction with problem resolution. (1985) (139)
An Investigation of the Interrelationship Between Consumer (Dis)Satisfaction and Complaint Reports (1987) (127)
The relationships among consumer satisfaction, involvement, and product performance: A catastrophe theory application (1995) (111)
A Path Analysis of Preventive Health Care Decision Models (1979) (108)
Deception by Implication: An Experimental Investigation (1988) (102)
Behavior- and Outcome-Based Sales Control Systems: Evidence and Consequences of Pure-Form and Hybrid Governance (2013) (96)
Imaging and analyzing in response to new product advertising (1993) (90)
Digital redemption of coupons: satisfying and dissatisfying effects of promotion codes (2003) (85)
Fear Appeal Effects in the Field: A Segmentation Approach (1979) (83)
Male-female differences in work attitudes among retail sales managers. (1976) (79)
Customer Satisfaction with Service (2000) (70)
The Unsold Prospect: Dyadic and Attitudinal Determinants (1977) (54)
Attribute need fulfillment in product usage satisfaction (1995) (54)
An Applied Analysis of Buyer Equity Perceptions and Satisfaction with Automobile Salespeople (2013) (48)
Customer Satisfaction Research (2006) (46)
Hedonic reactions to the disconfirmation of product performance expectations: Some moderating conditions. (1976) (45)
A dynamic system simulation of leader and group effects on context for learning (2006) (35)
An Interpretation of the Attitudinal and Behavioral Effects of Puffery (1979) (34)
Price discrimination through online couponing: Impact on likelihood of purchase and profitability (2006) (34)
Emotional Expression in the Satisfaction Response (2014) (32)
Definitions and Classifications (1958) (31)
The effects of risk preference, uncertainty, and incentive compensation on salesperson motivation (1991) (28)
Antecedents of salesmen's compensation perceptions: A path analysis interpretation. (1977) (28)
PREDICTING TENURE WITH BIOGRAPHICAL DATA: EXHUMING BURIED EVIDENCE (1974) (25)
Cognitive , Affective , and Attribute of the Satisfaction Response (2008) (23)
A Probabilistic Multidimensional Scaling Vector Model (1986) (22)
Impact of Customer Perceived Value and Customer ’ s Perception of Public Relation on Customer Loyalty with Moderating Role of Brand Image (2016) (20)
Induced Over-Benefiting and Under-Benefiting on the Web: Inequity Effects on Feelings and Motivations with Implications for Consumption Behavior (2004) (17)
An application of multiple objective linear programming to media selection (1976) (13)
The Accuracy of Unsolicited Consumer Communications As Indicators of QTrueQ Consumer Satisfaction/Dissatisfaction (1984) (10)
Special Session Summary Cognitive Appraisals, Consumer Emotions, and Consumer Response (1997) (10)
Loyalty: its many sources and variations (2014) (10)
On the Recognition of Quality Online Course Design in Promotion and Tenure: A Survey of Higher Ed Institutions in the Western United States. (2017) (9)
Special Session Summary New Directions in the Study of the Consumer Satisfaction Response: Anticipated Evaluation, Internal Cognitive-Affective Processes, and Trust Influences on Loyalty (1998) (9)
The Expectancy Disconfirmation Model of Satisfaction (2014) (8)
Consumer Brand Loyalty (2010) (8)
The Interaction of Leadership Roles and Organizational Learning Environment: A Canonical Correlation Approach (2011) (6)
Sales Managers' Goal Commitment Correlates (2013) (6)
Testing Competing Models of Consumer Decision Making in the Preventive Health Care Marketplace (1978) (5)
Advisability of Pretest Designs in Psychological Research (1980) (5)
Online Shopping Survey (2013) (4)
Leadership style matters: The deployment of leadership skills in developing an organizational context-for-learning capability (2008) (4)
Expectancy theory predictions of salesmen's performance and determinants of the motivational antecedents (1973) (4)
Proactive versus Passive Leader Behaviour and Style Influences on the Group Level Context-for-Learning (2005) (4)
The design, implementation, and use of DSTutor: a tutoring system for denotational semantics (1991) (4)
COMPARING SIMULATION RESULTS OF LEADERSHIP STYLE IMPACTS ON EMERGENT VERSUS SPECIFIC TASK OUTCOMES AND REQUIRED SIMULATION MODEL COMPONENTS (2009) (3)
A Study of Physicians' Perception of Advertising Judged Deceptive By the Fda (1984) (3)
Predicting Sales Promotion Effects: Assimilation, Attribution, Or Risk Reduction? (1980) (3)
Introduction: What Is Satisfaction? (2014) (2)
Micro-Business Hierarchies, Strategic Intangible Resources & Performance (2011) (2)
The Effect of Leadership Turnover on an Intangible Resource: A Virtual Experiment (2013) (2)
Equity: How Consumers Interpret Fairness (2014) (2)
Loyalty and Financial Impact: Long-Term Effects of Satisfaction (2014) (1)
Need Fulfillment in a Consumer Satisfaction Context (2014) (1)
Expectancy Theory Predictions of Salesmen's (2016) (1)
Facilitating Change in a Health Care Setting: Effects of Comprehensive Leadership Training on the Creation of a Context-for-Learning in Hospital Nursing Shifts (2004) (1)
Loyalty: its biogenic, psychological, and social origins - answering the question of "Why Y?" (2014) (1)
Simulation of the Emergence of the Organizational Competence: Context-for-Learning (2005) (1)
Modeling entrepreneurial action choice: from intent through rhetoric to action (2010) (1)
Conference report: 12th annual UCG symposium (1987) (0)
A laboratory for a computers and programming course (1980) (0)
Attribution in the Satisfaction Response: Why Did It Happen? (2014) (0)
The Effects of the Workgroup on the Development of the Roles of the Shift Leader (2005) (0)
Digital Redemption of Coupons : Customer Perceptions of Satisfying and Dissatisfying Price Discrimination (2002) (0)
Quality: The Object of Desire (2014) (0)
The Processing of Consumption (2014) (0)
Redemption of Coupons Online : Profit Implications of Dissatisfying Price Discrimination Mikhael Shor (2002) (0)
The Unsold Prospect: Dyadic and Attitudinal (2016) (0)
The Moderating Effect of Product Knowledge on Multi-Attribute Attitude Model Predictions (1975) (0)
The Many Varieties of Value in the Consumption Experience (2014) (0)
The Performance of Attributes, Features, and Dimensions (2014) (0)
Schelling and Kierkegaard : experimentations in moral autonomy (1977) (0)
The " Rationality " of Loyalty ? (2007) (0)
Regret and Hindsight: What Might Have Been and What I Knew Would Be (2014) (0)
Greetings from the technical program committee co-chairs (2005) (0)
ADVISABILI'IY OF PRETEST DESIGNS IN PSYCHOLOGICAL RESEARCH1 (1980) (0)
Cognitive Dissonance: Fears of What the Future Will Bring (and a Few Hopes) (2014) (0)
The Leadership Cycle: How to Effectively Lead and Develop Talent: Pursue Regular Conversations with Employees to Explore Their Gifts, Desires, and Aspirations, Advises THORLO Inc. President Richard Oliver, CPA, CGMA (2013) (0)
The distribution of leadership skills across a single-focus company, a multi-focus company, and an industry: three case studies (2008) (0)
After Satisfaction: The Short-Run Consequences (2014) (0)

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Richard Lester Oliver's Academic­Influence.com Rankings