Gianfranco Walsh
#166,638
Most Influential Person Now
British economist
Gianfranco Walsh's AcademicInfluence.com Rankings
Gianfranco Walsheconomics Degrees
Economics
#3583
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#4056
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Behavioral Economics
#52
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#52
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Monetary Economics
#107
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#111
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Microeconomics
#155
World Rank
#162
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Economics
Why Is Gianfranco Walsh Influential?
(Suggest an Edit or Addition)Gianfranco Walsh's Published Works
Number of citations in a given year to any of this author's works
Total number of citations to an author for the works they published in a given year. This highlights publication of the most important work(s) by the author
Published Works
- Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004) (5032)
- Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet (2003) (939)
- Customer-based corporate reputation of a service firm: scale development and validation (2007) (785)
- Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective (2009) (578)
- Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy (2009) (508)
- Gender differences in German consumer decision‐making styles (2004) (381)
- Review and future directions of cross-cultural consumer services research (2008) (290)
- WHAT MAKES MAVENS TICK? EXPLORING THE MOTIVES OF MARKET MAVENS INITIATION OF INFORMATION DIFFUSION (2004) (270)
- Identification and analysis of moderator variables: investigating the customer satisfaction-loyalty link (2008) (267)
- Investigating mediators between corporate reputation and customer citizenship behaviors (2011) (251)
- German Consumer Decision‐Making Styles (2001) (232)
- How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany (2006) (224)
- The customer-based corporate reputation scale: replication and short form (2009) (216)
- Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. (2011) (210)
- Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally (2013) (176)
- Towards a Conceptual Model of Consumer Confusion (2005) (168)
- Consumer confusion proneness: scale development, validation, and application (2007) (164)
- The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction (2010) (154)
- Does relationship quality matter in e-services? A comparison of online and offline retailing (2010) (151)
- Culture and age as moderators in the corporate reputation and loyalty relationship (2011) (138)
- Replicating, validating, and reducing the length of the consumer perceived value scale (2014) (125)
- The Mannmaven: an agent for diffusing market information (2001) (123)
- Consumers' decision-making style as a basis for market segmentation (2001) (120)
- The differing roles of success drivers across sequential channels: An application to the motion picture industry (2006) (118)
- A Conceptualization of Corporate Reputation in Germany: An Evaluation and Extension of the RQ (2004) (105)
- Determinants of motion picture box office and profitability: an interrelationship approach (2007) (104)
- An Investigation into the Factors Determining the Success of Service Innovations: The Case of Motion Pictures (2001) (91)
- The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation (2014) (90)
- Demographic characteristics of consumers who find it difficult to decide (2005) (83)
- Consumer uncertainty: revisited (2011) (83)
- Impact of Customer‐Based Corporate Reputation on Non‐Monetary and Monetary Outcomes: The Roles of Commitment and Service Context Risk (2014) (80)
- Sustainable consumption and third-party certification labels: Consumers’ perceptions and reactions (2017) (77)
- Unfriendly customers as a social stressor – An indirect antecedent of service employees’ quitting intention (2011) (76)
- An Examination of Consumers' Motives to Switch Energy Suppliers (2005) (75)
- Uncertainty in ethical consumer choice: a conceptual model (2013) (67)
- Consumers' Intention to Buy Private Label Brands Revisited (2010) (65)
- Employees’ Company Reputation-related Social Media Competence: Scale Development and Validation (2016) (63)
- Consumer Fear of Online Identity Theft: Scale Development and Validation (2015) (62)
- Demarketing tobacco through governmental policies - the 4Ps revisited (2009) (61)
- How do firms influence open source software communities? A framework and empirical analysis of different governance modes (2015) (59)
- Relationship between Online Retailers’ Reputation and Product Returns (2016) (58)
- Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes (2017) (57)
- Consumer Vulnerability to Perceived Product Similarity Problems: Scale Development and Identification (2005) (57)
- Customer Interaction and Innovation in Hybrid Offerings (2018) (55)
- Internet‐induced changes in consumer music procurement behavior: a German perspective (2003) (54)
- Employee emotional labour and quitting intentions: moderating effects of gender and age (2013) (53)
- Modeling Persuasion in Social Advertising: A Study of Responsible Thinking in Antismoking Promotion in Eight Eastern EU (European Union) Member States (2007) (53)
- GERMAN MARKET MAVENS DECISION-MAKING STYLES (2002) (51)
- Segmentation in social marketing: Insights from the European Union's multi‐country, antismoking campaign (2010) (49)
- Effects of customer-based corporate reputation on perceived risk and relational outcomes: empirical evidence from gender moderation in fashion retailing (2017) (48)
- Disadvantaged consumers' experiences of marketplace discrimination in services: a conceptual model of antecedents and customer outcomes (2009) (47)
- A segmentation of adolescent online users and shoppers (2013) (42)
- The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints (2015) (41)
- Improving referral management by quantifying market mavens’ word of mouth value (2012) (41)
- Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument (2013) (38)
- Disadvantaged consumers' experiences of marketplace discrimination in customer services (2009) (36)
- Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation (2020) (36)
- A Dyadic Model of Customer Orientation: Mediation and Moderation Effects (2015) (36)
- Customer profiling in e-commerce: Methodological aspects and challenges (2002) (35)
- Attitude contagion in consumer opinion platforms: posters and lurkers (2014) (35)
- Identifying, segmenting and profiling online communicators in an internet music context (2010) (33)
- Investigating the drivers of consumer intention to buy manufacturer brands (2012) (33)
- Exporting Media Products: Understanding the Success and Failure of Hollywood Movies in Germany (2004) (33)
- The influence of service employees and other customers on customer unfriendliness: a social norms perspective (2017) (32)
- The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery (2018) (31)
- A multi‐country assessment of the long‐term orientation scale (2011) (31)
- What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations? (2012) (30)
- The direct and moderating influences of individual-level cultural values within web engagement: A multi-country analysis of a public information website (2015) (28)
- Cross-National Advertising and Behavioral Intentions: A Multilevel Analysis (2014) (28)
- Emotional intelligence in front-line/back-office employee relationships (2017) (27)
- Measuring consumer vulnerability to perceived product-similarity problems and its consequences (2010) (27)
- Perceived External Reputation as a Driver of Organizational Citizenship Behavior: Replication and Extension (2015) (25)
- Enterprise System Investments for Competitive Advantage: An Empirical Study of Swiss SMEs (2010) (24)
- Extra- and intra-organizational drivers of workplace deviance (2014) (23)
- Electronic Word-of-Mouth: Consequences of and Motives for Reading Customer Articulations on the Internet (2004) (23)
- Every saint has a past, and every sinner has a future: Influences of regulatory focus on consumers’ moral self-regulation (2018) (23)
- Measuring client-based corporate reputation in B2B professional services: scale development and validation (2015) (23)
- Preventive Product returns Management Systems - a Review and Model (2014) (22)
- Exploring the concept of brand embarrassment: the experiences of older adolescents (2009) (22)
- Attitude toward cultural diversity: A test of identity-related antecedents and purchasing consequences (2015) (22)
- Developing and validating a scale of consumer brand embarrassment tendencies (2016) (21)
- Surface-acting outcomes among service employees with two jobs (2016) (19)
- Unintended reward costs: the effectiveness of customer referral reward programs for innovative products and services (2019) (19)
- Service employees’ naturally felt emotions: Do they matter? (2019) (19)
- Effectiveness of product return-prevention instruments: Empirical evidence (2017) (19)
- Do product returns hurt relational outcomes? some evidence from online retailing (2017) (18)
- Modeling persuasion in social advertising: A study of responsible thinking in antismoking promotion in eight Eastern EU member states (2007) (17)
- Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value (2018) (15)
- Chapter 9 A conceptual model of the effects of emotional labor strategies on customer outcomes (2006) (14)
- Customer Ethnic Bias in Service Encounters (2019) (14)
- Consumer perceptions of luxury brands: An owner-based perspective (2019) (13)
- Discount venture brands: Self-congruity and perceived value-for-money? (2020) (12)
- Fear of Online Consumer Identity Theft: Cross-Country Application and Short Scale Development (2019) (11)
- Service employees' willingness to report complaints scale: Cross-country application and replication (2015) (11)
- The Differing Role of Success Drivers Across Sequential Channels (2003) (10)
- Customer-Based Corporate Reputation of a Service Firm Scale (2018) (10)
- After the revolution – new chances for service research in a digital world (2020) (10)
- Assessing the Consumer Perceived Value Scale (2008) (9)
- Service Productivity: What Stops Service Firms from Measuring It? (2016) (9)
- Do service scripts exacerbate job demand-induced customer perceived discrimination? (2017) (9)
- Purchasing vacation packages through shop-at-home television programs: An analysis of consumers' consumption motives (2009) (9)
- Effects of service employees’ negative personality traits on emotional labour and job satisfaction (2019) (8)
- HELP – for a life without tobacco: a case study on demarketing across two levels (2009) (8)
- Segmenting Markets Using Consumers’ Decision Making Style (2002) (7)
- Family allowances as reverse retail discrimination (2012) (7)
- Unveiling the Mysteries of Motion Picture Success: An Interrelationship Approach of the Determinants of Motion Picture Box Office (2003) (7)
- A problem-solving perspective on governance and product design in open source software projects: Conceptual issues and exploratory evidence (2013) (7)
- Hybrid Offerings Sales Capability: Conceptualization, Scale Development and Validation (2021) (6)
- Digital war for talent: How profile reputations on company rating platforms drive job seekers' application intentions (2021) (6)
- Conceptualizing Consumer Confusion (2002) (5)
- CUSTOMER-INDUCED INTERACTIONS AND INNOVATION IN PROFESSIONAL SERVICES: THE CASE OF SOFTWARE CUSTOMISATION (2015) (5)
- Internationales Marketing (2020) (5)
- Measurement of Attitude Toward Private Labels: A Replication and Extension (2008) (5)
- After the horse has left the barn it's too late to close the door: a study of service firms' conflict handling ability (2009) (5)
- Why Online Identity Theft Poses a Major Threat to E-Business (2011) (4)
- Präventives Retourenmanagement im eCommerce (2013) (4)
- Cross-cultural Assessment of a Short Scale to Measure Employees’ Company Reputation-Related Social Media Competence (2020) (4)
- How emotions mediate the link between store-environmental cues, store-choice criteria, and marketing outcomes. (2011) (4)
- Customer Knowledge and Requirements Engineering in Customization Projects: A Multi-Method Case Study (2015) (4)
- Customer Integration, Fairness Perceptions, and Silent Endurance in Digital versus Human Service Interactions (2021) (4)
- Employees' Company Reputation-Related Social Media Competence Scale (2017) (3)
- Harnessing Free External Resources: Evidence from the Open Source Field (2012) (3)
- Scene Sells: Why Spatial Backgrounds Outperform Isolated Product Depictions Online (2020) (3)
- Buffering the service failure-induced effect of anger on revenge (2019) (3)
- Fearing Online Identity Theft: a Segmentation Study of Online Customers (2016) (3)
- Lead Users' Innovative Work Behavior in Digital Platform Ecosystems: A Large Scale Study of App Developers (2019) (3)
- Investigating consumer confusion proneness cross-culturally: empirical evidence from the USA, Germany, and Thailand (2016) (3)
- Investigating links between cultural orientation and culture outcomes: Immigrants from the former Soviet Union to Israel and Germany (2018) (2)
- Examining Consumer Behavior in the Liberalized German Energy Marketbthe Influence of Customer Satisfaction on Customer Willingness to Switch Public Utility Companies (2004) (2)
- The Consumer Perceived Value Scale: Replication and Development of a Short Scale (2008) (2)
- Service Employees' Job Demands and Two Types of Deviance: The Moderating Role of Organizational Resources (2017) (2)
- Sharing Money to Make Money - Analyzing Peer-to-Peer Sharing of Referral Rewards (2015) (2)
- Customer-Based Corporate Reputation: Introducing a New Segmentation Criterion (2011) (2)
- Segmentation in social marketing: insights from the EU's antismoking campaign. (2010) (1)
- Examining Customer Referral Reward Programs: Does Reward Fairness Matter? (2016) (1)
- Enlisting Online Communicators in Web 2.0 (2010) (1)
- A Roadmap for the Development of a Generic B 2 B-Service Productivity Model (2011) (1)
- Being a JBR reviewer (2014) (1)
- Attitude, comprehension, and thinking as a basis for market segmentation in social marketing (2007) (1)
- Editorial: Customer behaviour in non-store retailing (2010) (1)
- Does Relationship Quality Matter in E-Services? A Comparative Study of Online and Offline Service Firms (2009) (1)
- Cross-Cultural Fear of Online Identity Theft: A Comparison Study and Scale Refinement (2018) (1)
- The Relationship between Health- and Fitness-Related Social Media Use and Consumers' Disordered Eating (2020) (1)
- Does Being Reputable Drive Customer Equity? Evidence from E-Commerce (2015) (1)
- Customer-Based Corporate Reputation Survey (2014) (1)
- When Fast Means More Hassle: Online Deliveries Revisited (2021) (1)
- The mediating role of emotion in the link between store-environment cues, store-choice criteria and marketing outcomes (2009) (1)
- Attitude towards Low-end and High-end Innovation (2019) (1)
- Investigating Consumer Confusion Proneness Cross-Culturally: Empirical Evidence from the United States, Germany, and Thailand (2017) (1)
- Sustainability-Profitability Belief: Measurement and Consequences (2019) (1)
- Unintended reward costs: the effectiveness of customer referral reward programs for innovative products and services (2019) (0)
- Attitude contagion in consumer opinion platforms: posters and lurkers (2014) (0)
- Why do innovation managers put a premium on premium? (2021) (0)
- Is there Anything Different about Relationships in Cyberspace (2004) (0)
- Reputation-Related Social Media Competence Measure--Short Version (2020) (0)
- IMPACT OF CUSTOMER-BASED CORPORATE REPUTATION ON PERCEIVED RISK AND RELATIONAL OUTCOMES: EVIDENCE FROM FASHION RETAILING (2015) (0)
- Antecedents and outcomes of consumer uncertainty in ethical buying decisions: a conceptual model (2010) (0)
- Fellow Customers as a Source of Unfriendliness: The Role of Descriptive Norms in Deviant Customer Behavior (2016) (0)
- Employee Smile in Service Encounters: A Review of the Literature and Research Directions (2015) (0)
- Profiling the target audience of a social marketing campaign: a cluster analysis approach (2007) (0)
- Service-script Usage in Two Jobs: Effects on Off-job Recovery and Innovative Work Behavior (2016) (0)
- How Does Frontline Employees’ Perceived External Reputation Affect Service Innovation Implementation? A Dual-Path Model (2016) (0)
- Perceived External Reputation as a Driver of Organizational Citizenship Behavior: Replication and Extension (2015) (0)
- ASSOCIATION FOR CONSUMER RESEARCH (2015) (0)
- Brand Embarrassment Tendencies Scale (2017) (0)
- Digital presence in service recovery: The interactive effect of customer salutations and employee photographs in email signatures (2022) (0)
- What Do Consumers Feel When They Are Confused (2015) (0)
- AFFORDABLE INNOVATION REJECTION ATTITUDES: CONCEPTUALISATION, SCALE DEVELOPMENT, AND VALIDATION (2022) (0)
- The Impact of Internal Strategy Variables and External Environmental Effects on Business Performance – An Econometric Approach (2006) (0)
- The Influence of Organic Groceries Placement Decisions on Retail Store Consumers’ Shopping Behavior: An Abstract (2017) (0)
- The influence of service employees and other customers on customer unfriendliness: a social norms perspective (2016) (0)
- After the Revolution – New Opportunities for Service Research in a Digital World (2021) (0)
- Reputation-Related Social Media Competence Measure--Short Chinese Version (2020) (0)
- Consuming Sustainably by Buying Organic Food: The Effect of Certified Third-Party Labels on Perceived Risk (2015) (0)
- Why B2B Firms Measure Service Productivity (2016) (0)
- How Do Firms Control Open Source Software Projects? An Analysis of Different Governance Modes (2012) (0)
- Determinants of the Intention to Buy Private Label Brands - A Revised Perspective (2015) (0)
- Going to the Movies - or Renting Them (2002) (0)
- Floating Products in Online Shops: Exploring Negative Effects of Isolated Product Depictions on Attitude and Purchase Intentions (2018) (0)
- Customer Interaction as a Source for Innovation? Evidence from Hybrid Offerings (2016) (0)
- The reputation-related social media competence among employees in Germany, China and the U.S.: A cross-cultural scale validation (2017) (0)
- The consumer perceived value scale: replication, validation and development of a short scale (2009) (0)
- .COM-MUNICATION - an international comparison of communication strategies of electronic-tourism companies. (2002) (0)
- Effectiveness of product return-prevention instruments: Empirical evidence (2017) (0)
- Enhancing Cultural Positioning: Understanding the Success and Failure of Hollywood Movies in Germany (2006) (0)
- Reporting Complaints: Scale Application and Replication (2016) (0)
- Fear of Online Identity Theft Scale (2016) (0)
- Customer integration in separated digital services: Fairness perceptions and relational outcomes (2019) (0)
- Do product returns hurt relational outcomes? some evidence from online retailing (2016) (0)
- When Faster Online Delivery Backfires: Examining the Negative Consequences of Split Deliveries (2022) (0)
- A Regulatory Focus Approach to Consumers’ Moral Decision Making (2017) (0)
- I don't smoke, so I ain't have to listen? a cross-cultural exploration of the effects of antismoking messages on non-smokers' elaboration (2009) (0)
- How Online Consumer Reviews Influence Blog Users’ Product- and Brand Preferences: Diffrences Between Lurkers and Posters (2017) (0)
- The services field: A cornucopia filled with potential management topics (2021) (0)
- Effectiveness of post-service failure email-based recovery efforts: some experimental evidence (2019) (0)
- Investment in Business Software and Perceived Utility: An Empirical Study (2008) (0)
- Cultural Orientation and Culture Consumption Outcomes: Comparing Immigrants from the Former Soviet Union to Israel and Germany—An Abstract (2017) (0)
- Why Consumers Buy Manufacturer Brands - Does Quality Really Matter? (2009) (0)
- Should Service Employee Embrace Their Natural Self (2018) (0)
- How do individual-level and country characteristics affect the intention to quit smoking? (2008) (0)
- A conceptual model of antecedents and consequences of consumer uncertainty: model development and critical assessment (2008) (0)
- How ethical are ethical consumers? A relook at factors influencing the intention-behavior gap (2012) (0)
- Customer-Based Corporate Reputation Measure (2016) (0)
- Customer Outcome Variables of Corporate Reputation Measure (2018) (0)
- Cross-cultural Assessment of a Short Scale to Measure Employees’ Company Reputation-Related Social Media Competence (2019) (0)
- Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership (2021) (0)
- Examining Customer Related Outcomes and Antecedents of Service Employees' Emotional Labor Strategies for Interactive and Individualized Services (2004) (0)
- Front line service providers with two jobs (2020) (0)
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What Schools Are Affiliated With Gianfranco Walsh?
Gianfranco Walsh is affiliated with the following schools:
